Notebook Adapter Won't Connect to Internet

SuziQ · 04-29-2006, 07:11 AM

I have tried both a Linksys PCM200 and D-Link DFE-690TXD in a Dell Inspiron 2500 and both failed to work. The D-Link card is currently installed. I can ping my printer, router, and another computer on the network but I can't ping anything outside the network. I tried unistalling and reinstalling the cards without any luck. Linksys tech support said their card was bad. I think it's something with the hardware or WinME running on this machine. When I boot up, I get a high pitch bah-boop sound that does not normally happen without the network card. Also, The DIAG software with the D-Link card failed the loopback test. Any thoughts on where to go from here?

johnwill · 04-29-2006, 09:59 AM

Can you ping them by name as well as IP address? If Linksys says their card is bad, are they shipping you a new one? Can you access the router's configuration pages using the machine?

Are there any other machines on the network using the same router? Do thay work properly?

Run, COMMAND to open a DOS window:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

SuziQ · 04-29-2006, 10:56 AM

Can you ping them by name as well as IP address? - Yes

If Linksys says their card is bad, are they shipping you a new one? - No

Can you access the router's configuration pages using the machine? - No, but I can ping the router

Are there any other machines on the network using the same router? Do thay work properly? - Yes, and they work fine.

Results of ipconfig /all:

Windows IP Configuration

Host Name . . . . . . . . . : H4DXV01

DNS Servers . . . . . . . . : 192.168.12.1

Node Type . . . . . . . . . : Broadcast

NetBIOS Scope ID. . . . . . :

IP Routing Enabled. . . . . : No

WINS Proxy Enabled. . . . . : No

NetBIOS Resolution Uses DNS : No

0 Ethernet adapter :

Description . . . . . . . . : D-Link DFE-690TXD CardBus PC Card

Physical Address. . . . . . : 00-13-46-35-52-D5

DHCP Enabled. . . . . . . . : Yes

IP Address. . . . . . . . . : 192.168.1.104

Subnet Mask . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . : 192.168.1.1

Primary WINS Server . . . . :

Secondary WINS Server . . . :

Lease Obtained. . . . . . . : 04 29 06 10:01:15 AM

Lease Expires . . . . . . . : 04 30 06 10:01:15 AM

SuziQ · 05-06-2006, 09:46 AM

Problem fixed by running winsockfix.exe available on tacktech.com.

johnwill · 05-06-2006, 10:32 AM

That was going to be the next suggestion.

04-29-2006, 07:11 AM	#1 (permalink)
SuziQ Registered User Join Date: Apr 2006 Posts: 3 OS: WinME	Notebook Adapter Won't Connect to Internet I have tried both a Linksys PCM200 and D-Link DFE-690TXD in a Dell Inspiron 2500 and both failed to work. The D-Link card is currently installed. I can ping my printer, router, and another computer on the network but I can't ping anything outside the network. I tried unistalling and reinstalling the cards without any luck. Linksys tech support said their card was bad. I think it's something with the hardware or WinME running on this machine. When I boot up, I get a high pitch bah-boop sound that does not normally happen without the network card. Also, The DIAG software with the D-Link card failed the loopback test. Any thoughts on where to go from here?

04-29-2006, 09:59 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 30,110 OS: XP-Pro, Vista, Linux Blog Entries: 1	Can you ping them by name as well as IP address? If Linksys says their card is bad, are they shipping you a new one? Can you access the router's configuration pages using the machine? Are there any other machines on the network using the same router? Do thay work properly? Run, COMMAND to open a DOS window: Type the following command: IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

05-06-2006, 10:32 AM	#5 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 30,110 OS: XP-Pro, Vista, Linux Blog Entries: 1	That was going to be the next suggestion. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

04-29-2006, 10:56 AM	#3 (permalink)
SuziQ Registered User Join Date: Apr 2006 Posts: 3 OS: WinME	Can you ping them by name as well as IP address? - Yes If Linksys says their card is bad, are they shipping you a new one? - No Can you access the router's configuration pages using the machine? - No, but I can ping the router Are there any other machines on the network using the same router? Do thay work properly? - Yes, and they work fine. Results of ipconfig /all: Windows IP Configuration Host Name . . . . . . . . . : H4DXV01 DNS Servers . . . . . . . . : 192.168.12.1 Node Type . . . . . . . . . : Broadcast NetBIOS Scope ID. . . . . . : IP Routing Enabled. . . . . : No WINS Proxy Enabled. . . . . : No NetBIOS Resolution Uses DNS : No 0 Ethernet adapter : Description . . . . . . . . : D-Link DFE-690TXD CardBus PC Card Physical Address. . . . . . : 00-13-46-35-52-D5 DHCP Enabled. . . . . . . . : Yes IP Address. . . . . . . . . : 192.168.1.104 Subnet Mask . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . : 192.168.1.1 Primary WINS Server . . . . : Secondary WINS Server . . . : Lease Obtained. . . . . . . : 04 29 06 10:01:15 AM Lease Expires . . . . . . . : 04 30 06 10:01:15 AM

05-06-2006, 09:46 AM	#4 (permalink)
SuziQ Registered User Join Date: Apr 2006 Posts: 3 OS: WinME	Problem fixed by running winsockfix.exe available on tacktech.com.