Network Adapter Problem - Page 2

IT-Tech · 10-31-2009, 06:00 PM

So, then when you talked to him last, the only item listed in under network adapters was the VIA RHINE II adapter?

There isn't a whole lot I can do to help him at this point. He will have to take the card out of his PC and get the Make and Model of the adapter. This would be the one with antenna on it. If he does decide to pull the card, sometimes inserting the card into a different slot (if available) will solve a lot of issues.

Either that or if it appears again in his device manager, he needs to get the vendor information off it BEFORE he reboots again.

CODE 10 usually indicates a faulty driver and/or faulty hardware. The most common is a faulty driver.

http://support.microsoft.com/kb/310123

Also, has he checked his computer for viruses and malware?

And no, there was not stupidity on your part at all. Not even close. I would have asked for specific ones instead of listing the ones I didn't want, but since they tend to vary on each PC, I thought I would try listing the ones I didn't want.

Thanks!

kingboo150 · 10-31-2009, 07:11 PM

I guess he would wait for assistance to take out the card of the make and model because he doesn't know how.

If he does get the adapter back, I will be sure get the Vendor ID.

He has recently check his computer for viruses and malware, and got a trojan which was removed.

Edit : Yes the only thing under network adapter was the rhine II

kingboo150 · 11-08-2009, 03:12 PM

Kk, he said he re installed the adapter card and was able to connect again.

Some how is stopped working with the same error code (Code 10)

Anyway here is his VENDOR ID :

PCI/VEN_104C&DEV_9066&SUVSYS_9067104C&REV_00/3&61AAA01&0&48

Manufacture's Name : TRENDNET

Make : He's not sure where it is on the card

Model : TEW423PI (I think)

IT-Tech · 11-08-2009, 06:54 PM

Hi and thanks for the update....

Anyway, we are a step closer to figuring out whether or not we have a hardware problem or a driver problem. However, you did ID the card, but there are 4 different revisions for that specific model.

The versions are:

C1.XR
B1.1R
B1
A

All of which seem to have different drivers. Here is a link to the driver page:

http://www.trendnet.com/downloads/li...=367&SUBMIT=Go

Here is what he should do to get us moving on this one a little faster:

Take the card out of the machine
Write down all of the information he can find on the card
Submit the information back here
Reinstall the card, but this time put the card into a different PCI slot if he has one available. Sometimes simply putting the card into a different slot will solve a lot of problems.

Thanks!

kingboo150 · 11-08-2009, 08:13 PM

Thanks for the reply,

he tried that and it's working now.

Thank you so much! :)

IT-Tech · 11-09-2009, 05:45 AM

You are most welcome. Please mark the thread as solved.

10-31-2009, 06:00 PM	#21 (permalink)
IT-Tech Tech Hardware Team Join Date: Oct 2009 Location: Indiana Posts: 283 OS: All Microsoft Operating Systems My System	Re: Network Adapter Problem So, then when you talked to him last, the only item listed in under network adapters was the VIA RHINE II adapter? There isn't a whole lot I can do to help him at this point. He will have to take the card out of his PC and get the Make and Model of the adapter. This would be the one with antenna on it. If he does decide to pull the card, sometimes inserting the card into a different slot (if available) will solve a lot of issues. Either that or if it appears again in his device manager, he needs to get the vendor information off it BEFORE he reboots again. CODE 10 usually indicates a faulty driver and/or faulty hardware. The most common is a faulty driver. http://support.microsoft.com/kb/310123 Also, has he checked his computer for viruses and malware? And no, there was not stupidity on your part at all. Not even close. I would have asked for specific ones instead of listing the ones I didn't want, but since they tend to vary on each PC, I thought I would try listing the ones I didn't want. Thanks!

10-31-2009, 07:11 PM	#22 (permalink)
kingboo150 Registered User Join Date: Oct 2009 Location: Earth Posts: 15 OS: Windows Vista Basic	Re: Network Adapter Problem I guess he would wait for assistance to take out the card of the make and model because he doesn't know how. If he does get the adapter back, I will be sure get the Vendor ID. He has recently check his computer for viruses and malware, and got a trojan which was removed. Edit : Yes the only thing under network adapter was the rhine II Last edited by kingboo150; 10-31-2009 at 07:12 PM.

11-08-2009, 03:12 PM	#23 (permalink)
kingboo150 Registered User Join Date: Oct 2009 Location: Earth Posts: 15 OS: Windows Vista Basic	Re: Network Adapter Problem Kk, he said he re installed the adapter card and was able to connect again. Some how is stopped working with the same error code (Code 10) Anyway here is his VENDOR ID : PCI/VEN_104C&DEV_9066&SUVSYS_9067104C&REV_00/3&61AAA01&0&48 Manufacture's Name : TRENDNET Make : He's not sure where it is on the card Model : TEW423PI (I think) Last edited by kingboo150; 11-08-2009 at 03:17 PM.

11-08-2009, 06:54 PM	#24 (permalink)
IT-Tech Tech Hardware Team Join Date: Oct 2009 Location: Indiana Posts: 283 OS: All Microsoft Operating Systems My System	Re: Network Adapter Problem Hi and thanks for the update.... Anyway, we are a step closer to figuring out whether or not we have a hardware problem or a driver problem. However, you did ID the card, but there are 4 different revisions for that specific model. The versions are: C1.XR B1.1R B1 A All of which seem to have different drivers. Here is a link to the driver page: http://www.trendnet.com/downloads/li...=367&SUBMIT=Go Here is what he should do to get us moving on this one a little faster: Take the card out of the machine Write down all of the information he can find on the card Submit the information back here Reinstall the card, but this time put the card into a different PCI slot if he has one available. Sometimes simply putting the card into a different slot will solve a lot of problems. Thanks! __________________ - I remove all threads from my subscription after 4 days if they become stagnate. If you post in a stagnate thread and still need my help, please send me a PM so I can pick it back up.

11-08-2009, 08:13 PM	#25 (permalink)
kingboo150 Registered User Join Date: Oct 2009 Location: Earth Posts: 15 OS: Windows Vista Basic	Re: Network Adapter Problem Thanks for the reply, he tried that and it's working now. Thank you so much! :)

11-09-2009, 05:45 AM	#26 (permalink)
IT-Tech Tech Hardware Team Join Date: Oct 2009 Location: Indiana Posts: 283 OS: All Microsoft Operating Systems My System	Re: Network Adapter Problem You are most welcome. Please mark the thread as solved. __________________ - I remove all threads from my subscription after 4 days if they become stagnate. If you post in a stagnate thread and still need my help, please send me a PM so I can pick it back up.