ethernet problem[MOVED]

[johnrooks1]

My wifes computer is an emachine T3640 with Vista and for some reason it won't connect with the internet. I tried The network management thing to no avail and even did a system restore. I still get "a cable is not plugged into the modem". I got new cable, changed connection on router,even used the cable and connection from my working computer to it and the same results. I went through the test proceedures from emachines trouble shooting guide and it says it's probably the eternet card. My problem is it looks as though the eternet card is hard wired unless the phone modem card is the same thing. HELP!!!

[simpswr]

and welcome to the Forum

It probably ishard wired, but can fail. When you look in Device Manager so you see a yellow ! in front of the Network Adaptor?

Have you tried a different network cable?

Did ever work?

[johnrooks1]

No yellow ! and I have tried a different lan cable that works on my computer still nothing. Even tried connecting directly to the modem bypassing router and no go.

[simpswr]

can you connect another pc and see if it works?

[johnrooks1]

It's says it has a Realtek RTL8139/810X Family Fast NIC network card. And yes my other computer does work.

[johnrooks1]

Is it possible the phone modem and the ethernet card are the same thing??????????????

[simpswr]

Originally Posted by johnrooks1

Is it possible the phone modem and the ethernet card are the same thing??????????????

No . . Try this:

TCP/IP stack repair options for use with Windows XP with SP2.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log
Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.

[johnrooks1]

That didn't work either. How can I tell if the ethernet card and the phone modem are the same?????????????????

[simpswr]

Ive not seen a a combination modem and network adaptor.

Let's try this:

power cycle the modem. router and pc . . thru all off . . turn on the modem and wait a few minutes for the lights to stabilize and then turn on the router, then the pc.

With the PC connected to the Modem/Router

Click on Start . . Run . . type CMD

At the > prompt type type the following command: IPCONFIG /ALL


Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

Right click in the command window and choose Select All, then hit Enter. Come back here and Paste the results in a message.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[johnrooks1]

Sorry it took so long but I couldn't get it to copy and paste.

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Owner>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Owner-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet
NIC
Physical Address. . . . . . . . . : 00-1B-B9-F1-92-2E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{1867CE78-4F75-45D8-BDA6-EE695F040
84D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

[simpswr]

Local area connection shows "Media discnnected" . . I think your network adaptor has died . . you can buy a replacement for not very much

[johnrooks1]

Thanks Rich, I'm trying to find out what one I need from emachines. Thanks again for the help.

[simpswr]

Probably easier to buy a network adaptor card . . they are fairly cheap these days