Cannot Connect to the internet via the wireless router connection

momma66 · 06-20-2009, 12:30 PM

I had a virus on my pc and had it wiped cleaned and reinstalled windows XP. I can connect to the internet via the modem but I cannot connect to the internet when I connected the Netgear Router to the modem. I have a Netgear Router WGR614 v7.

**lorjack** · 06-20-2009, 10:54 PM

Supply the following information please.

OS running on all affected systems
Make & models of all equipment (routers, network cards, modems).
Wired or wireless?
What wireless encryption is in use? (WPA, WPA2, WEP, None)
Browsers being used (Firefox, IE, Safari, Opera,...)
What security software is installed? (Firewalls, AV, Spyware, Malware,...)

With the router plugged in-

Open up a command prompt (Start > run > cmd)
Type the following bolded commands and post the results for each affected machine.

ipconfig /all
ping www.google.com
ping 74.125.53.99

Note: To post results of commands, alternate click on the top of the command prompt > edit > select all >
alternate click on the top of the command prompt > edit > copy > paste in a message here. If you are on
a computer that can't connect to the internet then paste the contents in a text document and save it to a
portable media like a flash drive, then use an internet capable machine to post the contents.

06-20-2009, 12:30 PM	#1 (permalink)
momma66 Registered User Join Date: Jun 2009 Posts: 1 OS: xp	Cannot Connect to the internet via the wireless router connection I had a virus on my pc and had it wiped cleaned and reinstalled windows XP. I can connect to the internet via the modem but I cannot connect to the internet when I connected the Netgear Router to the modem. I have a Netgear Router WGR614 v7.

06-20-2009, 10:54 PM	#2 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: Cannot Connect to the internet via the wireless router connection Supply the following information please. OS running on all affected systems Make & models of all equipment (routers, network cards, modems). Wired or wireless? What wireless encryption is in use? (WPA, WPA2, WEP, None) Browsers being used (Firefox, IE, Safari, Opera,...) What security software is installed? (Firewalls, AV, Spyware, Malware,...) With the router plugged in- Open up a command prompt (Start > run > cmd) Type the following bolded commands and post the results for each affected machine. ipconfig /all ping www.google.com ping 74.125.53.99 Note: To post results of commands, alternate click on the top of the command prompt > edit > select all > alternate click on the top of the command prompt > edit > copy > paste in a message here. If you are on a computer that can't connect to the internet then paste the contents in a text document and save it to a portable media like a flash drive, then use an internet capable machine to post the contents. __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...