Network Cable Unplugged

**Baldie559** · 06-09-2009, 07:58 PM

I just installed a Dynex DX-E102 PCI card and for some reason it isn't working. Driver looks to be installed correctly as Device Manager shows not indication that it was installed incorrectly. I plugged in my cable but the card doesn't seem to turn on.

Any help?

**johnwill** · 06-10-2009, 07:32 AM

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

**Baldie559** · 06-10-2009, 08:42 AM

I am at work but will provide the exact info when I get home. I don't think its an ISP, modem, or router issue. I only say that because all the other PC's in my home work fine via wired/wireless.

On this particular desktop (a little old), in the network connections window, the PCI card shows up but says "unplugged" even though the cable from the modem to the desktop is plugged in.

ALso I noticed the PCI slot in my desktop is a little different then the tabs on the PCI card but it fits perfectly. Not sure if that makes a difference.

Here is the PCI Card:
http://www.bestbuy.com/site/olspage....=1177112858465

**lorjack** · 06-10-2009, 09:59 AM

I would look on the back of the NIC to see if you have any link lights. And i would switch the cable.

**Baldie559** · 06-10-2009, 10:52 AM

Thats the issue I'm having.....the link lights do not even come on. I've tried 2 different cables and none work. These cables work fine with other machines.

**lorjack** · 06-10-2009, 04:07 PM

Could be the card is bad, have you tried another one, or better yet does it work in another computer? Other things you can do is switch the slot it is plugged into and switch the port on that the cable is plugged into on the router/switch whatever is on the other side.

06-09-2009, 07:58 PM	#1 (permalink)
Baldie559 TSF Enthusiast Join Date: Nov 2006 Location: California Posts: 654 OS: Xp and Vista	Network Cable Unplugged I just installed a Dynex DX-E102 PCI card and for some reason it isn't working. Driver looks to be installed correctly as Device Manager shows not indication that it was installed incorrectly. I plugged in my cable but the card doesn't seem to turn on. Any help?

06-10-2009, 07:32 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,679 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Network Cable Unplugged Please supply the following info, exact make and models of the equipment please. Name of your ISP (Internet Service Provider). Make and exact model of the broadband modem. Make and exact model and hardware version of the router (if a separate unit). Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc. Model numbers can usually be obtained from the label on the device. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc. The Internet Browser in use, IE, Firefox, Opera, etc. Please give an exact description of your problem symptoms, including the exact text of any error messages. If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? For wireless issues, have you disabled all encryption on the router to see if you can connect that way? Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue? If there are other computers on the same network, are they experiencing the same issue, or do they function normally? On any affected computer, I'd also like to see this: Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt: Type the following commands on separate lines, following each one with the *Enter* key: PING 206.190.60.37 PING yahoo.com NBTSTAT -n IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

06-10-2009, 08:42 AM	#3 (permalink)
Baldie559 TSF Enthusiast Join Date: Nov 2006 Location: California Posts: 654 OS: Xp and Vista	Re: Network Cable Unplugged I am at work but will provide the exact info when I get home. I don't think its an ISP, modem, or router issue. I only say that because all the other PC's in my home work fine via wired/wireless. On this particular desktop (a little old), in the network connections window, the PCI card shows up but says "unplugged" even though the cable from the modem to the desktop is plugged in. ALso I noticed the PCI slot in my desktop is a little different then the tabs on the PCI card but it fits perfectly. Not sure if that makes a difference. Here is the PCI Card: http://www.bestbuy.com/site/olspage....=1177112858465 Last edited by Baldie559; 06-10-2009 at 09:05 AM.

06-10-2009, 09:59 AM	#4 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: Network Cable Unplugged I would look on the back of the NIC to see if you have any link lights. And i would switch the cable. __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...

06-10-2009, 10:52 AM	#5 (permalink)
Baldie559 TSF Enthusiast Join Date: Nov 2006 Location: California Posts: 654 OS: Xp and Vista	Re: Network Cable Unplugged Thats the issue I'm having.....the link lights do not even come on. I've tried 2 different cables and none work. These cables work fine with other machines.

06-10-2009, 04:07 PM	#6 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: Network Cable Unplugged Could be the card is bad, have you tried another one, or better yet does it work in another computer? Other things you can do is switch the slot it is plugged into and switch the port on that the cable is plugged into on the router/switch whatever is on the other side. __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...