Router Issues

[quiksilver1987]

well i have the linksys WRT WRT54GS

for some reason now when i turn my internet and router on, i have to keep going into my linksys set up and releasing and renewing the ip to get a net connection.

when i login and go to status and it comes up with all the ip's, subnet mask etc etc

it says in the ip box 192.168.1.100

when i click release ip then renew ip it comes up with my broadband ip of 81.109.228.*

getting kinda annoying now, we was given a new modem recently by virgin media because the old one packed up on us. the engineer brought round a new modem plugged it in, worked fine i restarted my computer no internet, contacted virgin customer service they told me to reset my router etc.

so i did that got a net connection but there should be no reason to keep going into your router and releasing and renewing an ip address.

im getting fed up of virgin media lately, i pay for the XL package because misses insists on her crap on the box so if it was up to me id go for the Small package but this is a pain in the a**

also browsing the net is really really slow, my pings are fine im pinging at 16ms and getting a download speed of 19.9mb and upload of 821 kbps

but dunno why browsing is so slow

any help please

thanks

seems like the modems conflicting with the router

[MikenandezNST]

Originally Posted by quiksilver1987

well i have the linksys WRT WRT54GS

for some reason now when i turn my internet and router on, i have to keep going into my linksys set up and releasing and renewing the ip to get a net connection.

when i login and go to status and it comes up with all the ip's, subnet mask etc etc

it says in the ip box 192.168.1.100

when i click release ip then renew ip it comes up with my broadband ip of 81.109.228.*

getting kinda annoying now, we was given a new modem recently by virgin media because the old one packed up on us. the engineer brought round a new modem plugged it in, worked fine i restarted my computer no internet, contacted virgin customer service they told me to reset my router etc.

so i did that got a net connection but there should be no reason to keep going into your router and releasing and renewing an ip address.

im getting fed up of virgin media lately, i pay for the XL package because misses insists on her crap on the box so if it was up to me id go for the Small package but this is a pain in the a**

any help please

thanks

seems like the modems conflicting with the router

Please confirm what you refer to when you say "for some reason now when i turn my internet and router on, i have to keep going into my linksys set up and releasing and renewing the ip to get a net connection"

Just a little confused about when I turn my Internet and router on as these are things that normally stay on even while PC is off unless connection type is PPPOE dialup or what have you.

Please also post additional info such as ISP,Connection type,other PC on network or not etc. etc.

[quiksilver1987]

lol sorry

well our internet and router is turned off wheni turn the pc off by the switch on the wall as they are both on the same extension lead.

THE ONLY TIME THE ROUTER AND MODEM ARE LEFT ON IS WHEN THE KIDS ARE ON THERE COMPUTERS, OTHER THAN THAT I TURN IT OFF BY THE MAINS.

well when i turn the pc on my router and modem come on with it, now with the old modem soon as i load up internet explorer the webpage would come up straight away, now i get the page you requested cannot be displayed, diagnose connection issues.

now this is what i get in my router setup when i check the status of it when i cannot get a connection to the internet

irmware Version: v1.50.6, Feb. 17, 2006
Current Time: Wed, 29 Feb 2009 14:57:01
MAC Address: 00:18:F8:4C:78:C0
Router Name: WRT54GS
Host Name:
Domain Name:

Internet


Configuration Type
Login Type: Automatic Configuration - DHCP
IP Address: 192.168.1.100
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DNS 1: 0.0.0.0
DNS 2: 0.0.0.0
DNS 3:
MTU: 1500


WHEN I RELEASE THE IP AND RENEW THE IP THIS IS WHAT I GET

irmware Version: v1.50.6, Feb. 17, 2006
Current Time: Wed, 29 Feb 2009 18:57:01
MAC Address: 00:18:F8:4C:78:C0
Router Name: WRT54GS
Host Name:
Domain Name:

Internet


Configuration Type
Login Type: Automatic Configuration - DHCP
IP Address: 81.109.224.50
Subnet Mask: 255.255.252.0
Default Gateway: 81.109.224.1
DNS 1: 194.168.4.100
DNS 2: 194.168.8.100
DNS 3:
MTU: 1500

THEN ONCE IVE RELEASED AND RENEWED I CAN BROWSE THE WEB BUTS ITS REALLY SLOW BUT SPEEDS ARE FINE ON MYLINE.

on my network i have my wife, and my 2 kids on there browsing is the same on each pc, each computer is connected to the router via cabled, wireless is disabled.


ISP: Virgin Media
Connection Type: Cable 20mb Fibre Optic
Modem: Virgin Media Cable Modem
Number of Computers On Network: 4 (WIRED)


hope this helps abit more lol

sorry about the previous post :S

[MikenandezNST]

Does this happen on all computers or just this one?

[quiksilver1987]

on all, every day my kids moan that their internet won't work on there computer so i have to keep going upstairs type 192.168.1.1 on there computer and releasing and renwing the ip addresses to get them on the internet otherwise they get the same as i do page cannot be displayed

[MikenandezNST]

O.K. what type of connection does your ISP provide you with?

ie:DSL, using static IP, DSL using D.H.C.P. broadband PPPOE connection requiring username and password.

[quiksilver1987]

Its Fibre Optic Cable (CABLE)

and yes im using a static ip address

[MikenandezNST]

Assuming you have your router setup to use the static IP your ISP has given you lets now see if we can eliminate the router as the culprit simply by having you bypass the router and connect a computer of your choice directly to the cable modem and see if this resolves our issue if not we can check into other possibilities.

Let me know once you were able to connect directly to the modem.

Hope this helps!!!

[johnwill]

You have the modem plugged into one of the LAN ports and not the correct WAN port.

• Turn off everything, the modem, router, computer.
• Connect the modem to the router's WAN/Internet port.
• Connect the computer to one of the router's LAN/Network ports.
• Turn on the modem, wait for a steady connect light.
• Turn on the router, wait for two minutes.
• Boot the computer.

When the computer is completely booted, let's see this.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous command output!

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[quiksilver1987]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Admin>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : ryan
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-18-8B-72-78-1A
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 194.168.4.100
194.168.8.100
Lease Obtained. . . . . . . . . . : 30 April 2009 18:20:59
Lease Expires . . . . . . . . . . : 01 May 2009 18:20:59

C:\Documents and Settings\Admin>ping 192.168.1.100

Pinging 192.168.1.100 with 32 bytes of data:

Reply from 192.168.1.100: bytes=32 time=-1ms TTL=128
Reply from 192.168.1.100: bytes=32 time=-1ms TTL=128
Reply from 192.168.1.100: bytes=32 time=-1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = -1ms, Average = 1073741823ms

C:\Documents and Settings\Admin>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=2ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 2ms, Average = 1ms

C:\Documents and Settings\Admin>ping 194.168.8.100

Pinging 194.168.8.100 with 32 bytes of data:

Reply from 194.168.8.100: bytes=32 time=18ms TTL=247
Reply from 194.168.8.100: bytes=32 time=25ms TTL=247
Reply from 194.168.8.100: bytes=32 time=15ms TTL=247
Reply from 194.168.8.100: bytes=32 time=20ms TTL=247

Ping statistics for 194.168.8.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 25ms, Average = 19ms

C:\Documents and Settings\Admin>ping ping 194.168.4.100
Ping request could not find host ping. Please check the name and try again.

C:\Documents and Settings\Admin>ping yahoo.com

Pinging yahoo.com [69.147.114.224] with 32 bytes of data:

Reply from 69.147.114.224: bytes=32 time=117ms TTL=50
Reply from 69.147.114.224: bytes=32 time=140ms TTL=50
Reply from 69.147.114.224: bytes=32 time=120ms TTL=50
Reply from 69.147.114.224: bytes=32 time=117ms TTL=50

Ping statistics for 69.147.114.224:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 117ms, Maximum = 140ms, Average = 123ms

C:\Documents and Settings\Admin>

[alpenadiver]

What could be happening is when you power up both your modem, and router at the same time your router isn't receiving a IP from the modem. Some things I would suggest are:

Keep your modem and router on all the time, just shut down your computer.

If you still power down the modem and router for the night, before you power them up unplug the power connector on the back of the router, wait about a minute for the modem to fully boot up and get a WAN connection, then plug in the router power cord.

Unless the modem and router are combined disregard the second suggestion.

[johnwill]

It appears your primary DNS server is not responding. Perhaps you have ISP issues, since that appears to be an ISP address.


Let's try replacing your DNS server. Follow the instructions at OpenDNS for Windows and configure to use OpenDNS for your DNS server. See if that makes a difference.

[quiksilver1987]

tryed what you supplied john, didnt make any difference and my speed is still reading at 1mb download 185 upload

before virgin messed around i was getting 19mb download around 750 kbps upload, i put it down to maintence in my area but itsbeen like this now for about 2 weeks

[quiksilver1987]

double post

[johnwill]

Register at DSLReports and run their Line Quality Tests. It's best to run this test with a direct wired connection to eliminate any wireless issues from the results. It's useful many times to run this test several times, and we'd like to see each of the results. Post the results link from the top of the test display page for each test run here.

The link to post is near the top of the page and looks like:

If you wish to post this result to a forum, please copy/paste this URL
http://www.dslreports.com/linequality/nil/2357195 <- sample only, yours will obviously be different!
and your IP will be disguised.

Copy/paste that link here.

Note: You will have to enable PING (ICMP) request response either in your router (if you have one), or in your computer's firewall for direct modem connections. This is very important to get the most important part of the test to run.


DSLReports

Here's also the Line Quality Tests FAQ to help you understand the results. This will answer some questions about the line quality display.