Help with sudden cease of function of nVidia nForce on Compaq v6000

eaglesfire · 11-04-2008, 08:56 AM

My network card suddenly ceased functioning during the early morning of 11/3 when my computer automatically downloaded a Windows Update. I did some Googling on the problem and found info from HP that says this is a known problem and gives a solution here: http://forums11.itrc.hp.com/service/...readId=1179013

The symptoms are basically that the switch to turn the card on and off remains red in both positions, and the card doesn't work. Device Manager says the card is working fine. I found several other posts on this and other tech forums asking for help with the same problem.

Before I found this info, I did the following:
Used System Restore to go back to a point on 10/31.
Uninstalled and reinstalled the driver twice.
Disabled and reenabled the network card.
Pinged 127.0.0.1 and found that the card is able to ping itself fine.

After I found this info, I did the following:
Installed the latest BIOS as suggested by HP.
Uninstalled HP Wireless Assistant as suggested by a user of the HP forum.

From what I see on the HP forum, it appears many more people are having problems with their network cards than what HP is willing to offer maintenance for. According to HP, replacing the network card will not work because it is a problem in the BIOS.

I do not want to give up on this yet. I have messed around in BIOS and registry keys before, but only with specific instruction.

eaglesfire · 11-04-2008, 09:07 AM

Here is what I get when I do ipconfig /all:

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Nathan>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-24-00-44-42
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.Belkin
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

**johnwill** · 11-04-2008, 09:32 AM

Since this is a known issue, and probably requires at least a BIOS update, I'd go back to HP and find out how they intend to address the issue.

eaglesfire · 11-04-2008, 11:32 AM

As I said, I already downloaded and installed the BIOS update. HP does not offer support for those who experience issues but who have product number that is not on the list. I don't understand this policy, but that's the way things are. I would think that a product number should be added to the list if a computer experiences the problem, but that's not the way they're doing things.

11-04-2008, 08:56 AM	#1 (permalink)
eaglesfire Registered User Join Date: Jan 2007 Posts: 7 OS: Win XP	Help with sudden cease of function of nVidia nForce on Compaq v6000 My network card suddenly ceased functioning during the early morning of 11/3 when my computer automatically downloaded a Windows Update. I did some Googling on the problem and found info from HP that says this is a known problem and gives a solution here: http://forums11.itrc.hp.com/service/...readId=1179013 The symptoms are basically that the switch to turn the card on and off remains red in both positions, and the card doesn't work. Device Manager says the card is working fine. I found several other posts on this and other tech forums asking for help with the same problem. Before I found this info, I did the following: Used System Restore to go back to a point on 10/31. Uninstalled and reinstalled the driver twice. Disabled and reenabled the network card. Pinged 127.0.0.1 and found that the card is able to ping itself fine. After I found this info, I did the following: Installed the latest BIOS as suggested by HP. Uninstalled HP Wireless Assistant as suggested by a user of the HP forum. From what I see on the HP forum, it appears many more people are having problems with their network cards than what HP is willing to offer maintenance for. According to HP, replacing the network card will not work because it is a problem in the BIOS. I do not want to give up on this yet. I have messed around in BIOS and registry keys before, but only with specific instruction.

11-04-2008, 09:07 AM	#2 (permalink)
eaglesfire Registered User Join Date: Jan 2007 Posts: 7 OS: Win XP	Re: Help with sudden cease of function of nVidia nForce on Compaq v6000 Here is what I get when I do ipconfig /all: Microsoft Windows [Version 6.0.6001] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Users\Nathan>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : Laptop Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Belkin Description . . . . . . . . . . . : NVIDIA nForce Networking Controller Physical Address. . . . . . . . . : 00-1B-24-00-44-42 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 6: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.Belkin Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 9: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes

11-04-2008, 09:32 AM	#3 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,679 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Help with sudden cease of function of nVidia nForce on Compaq v6000 Since this is a known issue, and probably requires at least a BIOS update, I'd go back to HP and find out how they intend to address the issue. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

11-04-2008, 11:32 AM	#4 (permalink)
eaglesfire Registered User Join Date: Jan 2007 Posts: 7 OS: Win XP	Re: Help with sudden cease of function of nVidia nForce on Compaq v6000 As I said, I already downloaded and installed the BIOS update. HP does not offer support for those who experience issues but who have product number that is not on the list. I don't understand this policy, but that's the way things are. I would think that a product number should be added to the list if a computer experiences the problem, but that's not the way they're doing things.