D-link Router Keeps dropping Connection

Smitherines · 06-13-2008, 07:28 PM

I have a D-link router WBR-1310. I recently recieved a gateway laptop.

I would say about every 2 hours (give or take), the router losses connection from both my laptop and my desktop (the desktop is a wired connection, while the laptop is wirelessly connected). It is almost like the router is resetting itself, but does not come back on. The only way I can get the internet back on is to unplug the router, and then plug it back in. Then it works great...until it drops the connection again a bit later.

I was just wondering if there was anything I could do to fix this problem.

Thanks for your help and time!

<3 Sarah

thebof1993 · 06-15-2008, 05:48 AM

Hi Sarah! Do you leave your router on all the time or just switch it on when you need it. Also, does this happen when connect both on wireless and on a wired connection (ethernet)?

Smitherines · 06-15-2008, 07:29 PM

Well, I used to keep it on all the time until my other family members complained about the dropped connection on the desktop so I now only turn it on when I need it.

I have never had them both on a wired, or both on a wireless connection. My laptop is wireless and my desktop is wired. It seems that it does not matter if the connection is wireless or not, the router times out and loses connection.

thebof1993 · 06-16-2008, 10:49 AM

I can only think that the router is overheating! Do you know the exact model number of your router and also how long have you had it?

Smitherines · 06-17-2008, 11:27 AM

I just realized, that I had my router next to a 5.8GHz phone... and I think I read somewhere that you aren't supposed to have them next to each other...

The router doesn't turn off.....all the lights are on, like it's trying to work but doesn't find the internet.

serial number = F31227B025459
model = WBR-1310

thebof1993 · 06-17-2008, 01:15 PM

No your not but this would only effect wireless transmissions. I think it could just be overheating! After it stops working just turn it off for 10 mins then should work fine

**lazareth1** · 06-18-2008, 09:14 PM

It probably needs a firmware upgrade. There's lots of routers out there that do this and an upgrade usually soves the problem.

Your cordless phone works on a totally different frequency so that won't be affecting it.

Go to: www.dlink.com and download the latest firmware for your router model and instructions on how to do this.

PS incase the instructions don't tell you, DO NOT do this upgrade over a wireless connection. Temperarily connect to the router with a wired connect to complete this task.

Smitherines · 06-20-2008, 09:23 AM

Hey thanks...my boyfriend pointed this solution out as well....HOWEVER, the files for the firmware upgrade are .bin files and I burned them to a disc and everything...but they do not seem to work... I sent an email to the dlink support and If I dont get a reply I am going to call them.

johnwill · 06-21-2008, 05:10 PM

You have to navigate to the Tools menu in the D-Link setup screens and select Firmware. There you can navigate to the .BIN file and upgrade the firmware.

**lazareth1** · 06-21-2008, 08:25 PM

Yeah and remember to do it from a wired connect and not wireless as its safer. And don't power off your router or the computer you working on until it's completly finished or you might damage something!

Did you check the revision number on your router and then download the correct firmware?

06-13-2008, 07:28 PM	#1 (permalink)
Smitherines Registered User Join Date: Jun 2008 Posts: 4 OS: XP	D-link Router Keeps dropping Connection I have a D-link router WBR-1310. I recently recieved a gateway laptop. I would say about every 2 hours (give or take), the router losses connection from both my laptop and my desktop (the desktop is a wired connection, while the laptop is wirelessly connected). It is almost like the router is resetting itself, but does not come back on. The only way I can get the internet back on is to unplug the router, and then plug it back in. Then it works great...until it drops the connection again a bit later. I was just wondering if there was anything I could do to fix this problem. Thanks for your help and time! <3 Sarah

06-15-2008, 05:48 AM	#2 (permalink)
thebof1993 Registered User Join Date: Jun 2008 Location: Worcester, UK Posts: 129 OS: XP SP2, and Ubuntu 7.10	Re: D-link Router Keeps dropping Connection Hi Sarah! Do you leave your router on all the time or just switch it on when you need it. Also, does this happen when connect both on wireless and on a wired connection (ethernet)? __________________ Gra AKA TriggerFingers

06-15-2008, 07:29 PM	#3 (permalink)
Smitherines Registered User Join Date: Jun 2008 Posts: 4 OS: XP	Re: D-link Router Keeps dropping Connection Well, I used to keep it on all the time until my other family members complained about the dropped connection on the desktop so I now only turn it on when I need it. I have never had them both on a wired, or both on a wireless connection. My laptop is wireless and my desktop is wired. It seems that it does not matter if the connection is wireless or not, the router times out and loses connection. Last edited by Smitherines : 06-15-2008 at 07:31 PM.

06-16-2008, 10:49 AM	#4 (permalink)
thebof1993 Registered User Join Date: Jun 2008 Location: Worcester, UK Posts: 129 OS: XP SP2, and Ubuntu 7.10	Re: D-link Router Keeps dropping Connection I can only think that the router is overheating! Do you know the exact model number of your router and also how long have you had it? __________________ Gra AKA TriggerFingers

06-17-2008, 11:27 AM	#5 (permalink)
Smitherines Registered User Join Date: Jun 2008 Posts: 4 OS: XP	Re: D-link Router Keeps dropping Connection I just realized, that I had my router next to a 5.8GHz phone... and I think I read somewhere that you aren't supposed to have them next to each other... The router doesn't turn off.....all the lights are on, like it's trying to work but doesn't find the internet. serial number = F31227B025459 model = WBR-1310

06-17-2008, 01:15 PM	#6 (permalink)
thebof1993 Registered User Join Date: Jun 2008 Location: Worcester, UK Posts: 129 OS: XP SP2, and Ubuntu 7.10	Re: D-link Router Keeps dropping Connection No your not but this would only effect wireless transmissions. I think it could just be overheating! After it stops working just turn it off for 10 mins then should work fine __________________ Gra AKA TriggerFingers

06-18-2008, 09:14 PM	#7 (permalink)
lazareth1 Networking/Hardware Jedi Join Date: Jun 2008 Location: Hong Kong, previously Fife in Bonnie Scotland Posts: 972 OS: Vista SP1, Ultimate My System	Re: D-link Router Keeps dropping Connection It probably needs a firmware upgrade. There's lots of routers out there that do this and an upgrade usually soves the problem. Your cordless phone works on a totally different frequency so that won't be affecting it. Go to: www.dlink.com and download the latest firmware for your router model and instructions on how to do this. PS incase the instructions don't tell you, DO NOT do this upgrade over a wireless connection. Temperarily connect to the router with a wired connect to complete this task. __________________ "Nothing is True, Everything is Permitted" JAFFA KREE!! Peace Through Power!!

06-20-2008, 09:23 AM	#8 (permalink)
Smitherines Registered User Join Date: Jun 2008 Posts: 4 OS: XP	Re: D-link Router Keeps dropping Connection Hey thanks...my boyfriend pointed this solution out as well....HOWEVER, the files for the firmware upgrade are .bin files and I burned them to a disc and everything...but they do not seem to work... I sent an email to the dlink support and If I dont get a reply I am going to call them.

06-21-2008, 05:10 PM	#9 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 30,227 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: D-link Router Keeps dropping Connection You have to navigate to the Tools menu in the D-Link setup screens and select Firmware. There you can navigate to the .BIN file and upgrade the firmware. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

06-21-2008, 08:25 PM	#10 (permalink)
lazareth1 Networking/Hardware Jedi Join Date: Jun 2008 Location: Hong Kong, previously Fife in Bonnie Scotland Posts: 972 OS: Vista SP1, Ultimate My System	Re: D-link Router Keeps dropping Connection Yeah and remember to do it from a wired connect and not wireless as its safer. And don't power off your router or the computer you working on until it's completly finished or you might damage something! Did you check the revision number on your router and then download the correct firmware? __________________ "Nothing is True, Everything is Permitted" JAFFA KREE!! Peace Through Power!!