[SOLVED] Setting up a Netgear WPN824 router, need help

scotchandsoda · 04-26-2008, 01:20 PM

So I just bought a refurbished Netgear WPN824 router, and I'm trying to set it up. I plugged it in correctly (cable from modem to router, from router to computer). It asked for the Ip address and subnet mask and all that kind of stuff so I typed ipconfig /all in the command prompt. This is what came up [IMG]98.imageshack.us/ 98/3684/96642085uj7.jpg[/IMG]. So I typed it into the corresponding text fields. Here is a picture of that [IMG]215.imageshack.us/ 215/163/78650923hz5.jpg[/IMG].
Then I pressed apply and then test. It brought up an internet browser and the browser said page cannot be displayed. I tried renewing the IP address, but to no avail.

Does anyone know what I'm doing wrong?

PS: Sorry if it's in the wrong area. If it is, could a mod please move it?

**johnwill** · 04-26-2008, 05:17 PM

Please post the graphics here, those are not showing up.

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to TSG, open the full reply window and use the Manage Attachments button to upload it here.

scotchandsoda · 04-26-2008, 07:54 PM

Yeah, my bad. Attached are the respective images.

**johnwill** · 04-27-2008, 08:08 AM

Change the router configuration as follows and save the changes. Power off everything, modem, router, computer.

Start the modem, wait for a data light, then start the router. When the router is initialized, boot the computer.

See if you have a connection.

scotchandsoda · 04-27-2008, 12:00 PM

Yeah, I tried that, and the same thing happened. "Cannot connect to the Server" error message.

Then when I tried to type all of the information in manually again, I get an error that says "IP address is conflicted with the LAN IP subnet. Please use the ipconfig /release and ipconfig /renew commands and enter the information to access the GUI again."

So I did, and the same message came up again.

Ugh, Netgear is really starting to grind my gears (sadly, pun intended). Anything else I could try? It seems like I've done everything at least twice, so I'm open to any ideas.

Oh, and I plugged in my old router again, to see if something else was awry, but it worked fine right when I plugged it in.

**johnwill** · 04-27-2008, 02:14 PM

Reset the router to factory defaults by holding the reset button down for 15 seconds with power on.

Turn off everything, the modem, router, computer.
Connect the modem to the router's WAN/Internet port.
Connect the computer to one of the router's LAN/Network ports.
Turn on the modem, wait for a steady connect light.
Turn on the router, wait for two minutes.
Boot the computer.

When the computer is completely booted, let's see this.

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

scotchandsoda · 04-27-2008, 09:55 PM

Okie dokie, I followed the steps exactly, and this is what came up.

Quote:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\AJ>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : home-22774b1edf
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
rnet NIC
Physical Address. . . . . . . . . : 00-C0-A8-81-F2-BD
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Sunday, April 27, 2008 8:33:29 PM
Lease Expires . . . . . . . . . . : Monday, April 28, 2008 8:33:29 PM

C:\Documents and Settings\AJ>

Thanks for all your help by the way! I really appreciate it!

**johnwill** · 04-28-2008, 07:36 AM

Well, now you're connected to the router, what does that status page that you showed previously look like? Do you have a connection to the modem now?

scotchandsoda · 04-28-2008, 05:59 PM

Once I restarted the computer and modem and router and everything, I opened IE again, and it went to the configure the router page. So I put everything as get dynamically or automatically from ISP. Once I opened the test page, again, no connection.

Should I just call my ISP and get the necessary information? (Static IP, DNS server address, etc.)

**johnwill** · 04-29-2008, 03:42 PM

Almost any cable modem should require standard automatic settings? What is the EXACT make/model of the cable modem, and who is the ISP? What country are you in?

You might also post that screen shot I asked for?

scotchandsoda · 04-30-2008, 05:32 PM

This is my modem.
http://www.arrisi.com/product_catalo...dex.asp?id=304
The Arris Touchstone Telephony Modem TM402P

This ISP is Comcast

I live in the United States

I'm not sure what you mean by "Are you connected to the modem?". I attached the screen shot of the basic settings page of the router's setup and settings page.

**johnwill** · 05-01-2008, 07:36 AM

That router has a status page that shows the state of the ISP connection. I assume that you can connect directly to the modem (after a power cycle of the modem) and get on the Internet?

Almost any broadband router should connect in the factory default settings to a DOCSIS compliant modem. I've never seen a Comcast account where I couldn't simply plug a new router into the modem and get a wired connection.

scotchandsoda · 05-02-2008, 07:38 AM

I'll try to connect from the modem directly to the computer. Would that be just via ethernet cable?

**johnwill** · 05-02-2008, 03:43 PM

Yes, and make sure you power cycle the modem whenever you change the connected device.

scotchandsoda · 05-03-2008, 12:03 PM

I unplugged the modem, disconnected it from the router, and connected the computer to the modem via ethernet cable. Then plugged in the modem and restarted the computer. No connectivity. Is that normal?

How should the hardware be set up? Modem --> Router --> Computer, right?

**johnwill** · 05-03-2008, 12:51 PM

That's not normal, you should have connectivity with a cable modem. This a VoIP modem with a battery backup, so maybe you'll have to use the reset button located next to the Ethernet jack in the back instead of a power cycle.

scotchandsoda · 05-03-2008, 01:31 PM

Awesome! I turned off the computer, hit the reset button, and turned the computer back on. Internet works there! But it's not connected to any router, though.

**johnwill** · 05-04-2008, 02:06 PM

Well, you'll have to reset it again to change to any other attached Ethernet device. It's remembering the MAC address of the last attached device.

scotchandsoda · 05-04-2008, 03:12 PM

So should I just turn everything off, then attach the router, then reset the modem and turn everything back on?

I'll try that and post back in a bit.

scotchandsoda · 05-04-2008, 07:12 PM

Johnwill, thank you so much. I guess all I needed to do was to reset the modem. The internet worked right away, and started broadcasting a wireless signal right away.

You've saved me from a week of stress and hassle. Thank you so much for your help. If I ever need help, I guess I know where to come! God bless you guys and again, thank you!

04-26-2008, 01:20 PM	#1 (permalink)
scotchandsoda Registered User Join Date: Apr 2008 Posts: 12 OS: XP, SP 2	[SOLVED] Setting up a Netgear WPN824 router, need help So I just bought a refurbished Netgear WPN824 router, and I'm trying to set it up. I plugged it in correctly (cable from modem to router, from router to computer). It asked for the Ip address and subnet mask and all that kind of stuff so I typed ipconfig /all in the command prompt. This is what came up [IMG]98.imageshack.us/ 98/3684/96642085uj7.jpg[/IMG]. So I typed it into the corresponding text fields. Here is a picture of that [IMG]215.imageshack.us/ 215/163/78650923hz5.jpg[/IMG]. Then I pressed apply and then test. It brought up an internet browser and the browser said page cannot be displayed. I tried renewing the IP address, but to no avail. Does anyone know what I'm doing wrong? PS: Sorry if it's in the wrong area. If it is, could a mod please move it? Last edited by scotchandsoda; 04-26-2008 at 01:23 PM.

04-26-2008, 05:17 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,685 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Setting up a Netgear WPN824 router, need help Please post the graphics here, those are not showing up. To post a screen shot of the active window, hold the Alt key and press the *PrtScn* key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to TSG, open the full reply window and use the Manage Attachments button to upload it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

04-27-2008, 12:00 PM	#5 (permalink)
scotchandsoda Registered User Join Date: Apr 2008 Posts: 12 OS: XP, SP 2	Re: Setting up a Netgear WPN824 router, need help Yeah, I tried that, and the same thing happened. "Cannot connect to the Server" error message. Then when I tried to type all of the information in manually again, I get an error that says "IP address is conflicted with the LAN IP subnet. Please use the ipconfig /release and ipconfig /renew commands and enter the information to access the GUI again." So I did, and the same message came up again. Ugh, Netgear is really starting to grind my gears (sadly, pun intended). Anything else I could try? It seems like I've done everything at least twice, so I'm open to any ideas. Oh, and I plugged in my old router again, to see if something else was awry, but it worked fine right when I plugged it in.

04-27-2008, 02:14 PM	#6 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,685 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Setting up a Netgear WPN824 router, need help Reset the router to factory defaults by holding the reset button down for 15 seconds with power on. Turn off everything, the modem, router, computer. Connect the modem to the router's WAN/Internet port. Connect the computer to one of the router's LAN/Network ports. Turn on the modem, wait for a steady connect light. Turn on the router, wait for two minutes. Boot the computer. When the computer is completely booted, let's see this. Hold the Windows key and press R, then type CMD to open a command prompt: In the command prompt window that opens, type type the following command: IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

04-28-2008, 07:36 AM	#8 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,685 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Setting up a Netgear WPN824 router, need help Well, now you're connected to the router, what does that status page that you showed previously look like? Do you have a connection to the modem now? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

04-28-2008, 05:59 PM	#9 (permalink)
scotchandsoda Registered User Join Date: Apr 2008 Posts: 12 OS: XP, SP 2	Re: Setting up a Netgear WPN824 router, need help Once I restarted the computer and modem and router and everything, I opened IE again, and it went to the configure the router page. So I put everything as get dynamically or automatically from ISP. Once I opened the test page, again, no connection. Should I just call my ISP and get the necessary information? (Static IP, DNS server address, etc.)

04-29-2008, 03:42 PM	#10 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,685 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Setting up a Netgear WPN824 router, need help Almost any cable modem should require standard automatic settings? What is the EXACT make/model of the cable modem, and who is the ISP? What country are you in? You might also post that screen shot I asked for? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

05-01-2008, 07:36 AM	#12 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,685 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Setting up a Netgear WPN824 router, need help That router has a status page that shows the state of the ISP connection. I assume that you can connect directly to the modem (after a power cycle of the modem) and get on the Internet? Almost any broadband router should connect in the factory default settings to a DOCSIS compliant modem. I've never seen a Comcast account where I couldn't simply plug a new router into the modem and get a wired connection. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

05-02-2008, 07:38 AM	#13 (permalink)
scotchandsoda Registered User Join Date: Apr 2008 Posts: 12 OS: XP, SP 2	Re: Setting up a Netgear WPN824 router, need help I'll try to connect from the modem directly to the computer. Would that be just via ethernet cable?

05-02-2008, 03:43 PM	#14 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,685 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Setting up a Netgear WPN824 router, need help Yes, and make sure you power cycle the modem whenever you change the connected device. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

05-03-2008, 12:03 PM	#15 (permalink)
scotchandsoda Registered User Join Date: Apr 2008 Posts: 12 OS: XP, SP 2	Re: Setting up a Netgear WPN824 router, need help I unplugged the modem, disconnected it from the router, and connected the computer to the modem via ethernet cable. Then plugged in the modem and restarted the computer. No connectivity. Is that normal? How should the hardware be set up? Modem --> Router --> Computer, right?

05-03-2008, 12:51 PM	#16 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,685 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Setting up a Netgear WPN824 router, need help That's not normal, you should have connectivity with a cable modem. This a VoIP modem with a battery backup, so maybe you'll have to use the reset button located next to the Ethernet jack in the back instead of a power cycle. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

05-03-2008, 01:31 PM	#17 (permalink)
scotchandsoda Registered User Join Date: Apr 2008 Posts: 12 OS: XP, SP 2	Re: Setting up a Netgear WPN824 router, need help Awesome! I turned off the computer, hit the reset button, and turned the computer back on. Internet works there! But it's not connected to any router, though.

05-04-2008, 02:06 PM	#18 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,685 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Setting up a Netgear WPN824 router, need help Well, you'll have to reset it again to change to any other attached Ethernet device. It's remembering the MAC address of the last attached device. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

05-04-2008, 03:12 PM	#19 (permalink)
scotchandsoda Registered User Join Date: Apr 2008 Posts: 12 OS: XP, SP 2	Re: Setting up a Netgear WPN824 router, need help So should I just turn everything off, then attach the router, then reset the modem and turn everything back on? I'll try that and post back in a bit.

05-04-2008, 07:12 PM	#20 (permalink)
scotchandsoda Registered User Join Date: Apr 2008 Posts: 12 OS: XP, SP 2	Re: Setting up a Netgear WPN824 router, need help Johnwill, thank you so much. I guess all I needed to do was to reset the modem. The internet worked right away, and started broadcasting a wireless signal right away. You've saved me from a week of stress and hassle. Thank you so much for your help. If I ever need help, I guess I know where to come! God bless you guys and again, thank you!