Ethernet Driver[moved from drivers]

hawaiiqh · 03-26-2008, 03:19 PM

I have had my E Machine since Xmas of 2007. The drive was repaired once and replaced once. Last Monday I lost access to Internet. DSL light on, Power on, Ethernet light out. Troubleshooting show device is working properly, but the icon shows RealTek is unplugged. First time around phone company sent 2 modems out just in case the original was defective.

E Machines wants me to ship the CPU back to them to reformat the HD. Would it be prudent for me to reformat the drive? Thank you.

dai · 03-26-2008, 03:57 PM

have you tried a new patch cable from the ethernet card to the modem
why would they want to format the hard drive for a nic problem
in the device manager right click on the device and choose uninstall then reboot and check if it picks up the connection after windows reinstalls it

hawaiiqh · 03-28-2008, 12:10 PM

Mahalo so much Dai. A voice of reason - at last. Leilani

dai · 03-28-2008, 02:23 PM

did it sort the probem out

hawaiiqh · 03-28-2008, 04:26 PM

Dai, I'll let you know. I am at work now. Leilani

hawaiiqh · 03-31-2008, 11:57 AM

It did not.

dai · 03-31-2008, 12:07 PM

do a reset of the modem
i will move you over to networking as i don't think it is a hard drive problem

johnwill · 03-31-2008, 12:43 PM

Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.

Under Network adapters, please tell me all the devices listed.
Are there any devices under Network adapters that have a red x displayed?
Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

I'd like to see this as well.

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

03-26-2008, 03:19 PM	#1 (permalink)
hawaiiqh Registered User Join Date: Mar 2008 Posts: 4 OS: Windows XP Media Center	Ethernet Driver[moved from drivers] I have had my E Machine since Xmas of 2007. The drive was repaired once and replaced once. Last Monday I lost access to Internet. DSL light on, Power on, Ethernet light out. Troubleshooting show device is working properly, but the icon shows RealTek is unplugged. First time around phone company sent 2 modems out just in case the original was defective. E Machines wants me to ship the CPU back to them to reformat the HD. Would it be prudent for me to reformat the drive? Thank you.

03-26-2008, 03:57 PM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 39,494 OS: vista 32x ultimate retail	Re: Ethernet Driver have you tried a new patch cable from the ethernet card to the modem why would they want to format the hard drive for a nic problem in the device manager right click on the device and choose uninstall then reboot and check if it picks up the connection after windows reinstalls it __________________

03-28-2008, 12:10 PM	#3 (permalink)
hawaiiqh Registered User Join Date: Mar 2008 Posts: 4 OS: Windows XP Media Center	Re: Ethernet Driver Mahalo so much Dai. A voice of reason - at last. Leilani

03-28-2008, 02:23 PM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 39,494 OS: vista 32x ultimate retail	Re: Ethernet Driver did it sort the probem out __________________

03-28-2008, 04:26 PM	#5 (permalink)
hawaiiqh Registered User Join Date: Mar 2008 Posts: 4 OS: Windows XP Media Center	Re: Ethernet Driver Dai, I'll let you know. I am at work now. Leilani

03-31-2008, 11:57 AM	#6 (permalink)
hawaiiqh Registered User Join Date: Mar 2008 Posts: 4 OS: Windows XP Media Center	Re: Ethernet Driver It did not.

03-31-2008, 12:07 PM	#7 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 39,494 OS: vista 32x ultimate retail	Re: Ethernet Driver do a reset of the modem i will move you over to networking as i don't think it is a hard drive problem __________________

03-31-2008, 12:43 PM	#8 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 28,754 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Ethernet Driver[moved from drivers] Hold the Windows key and press R, then type devmgmt.msc Please respond to all the following steps. Under Network adapters, please tell me all the devices listed. Are there any devices under Network adapters that have a red x displayed? Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed? I'd like to see this as well. Hold the Windows key and press R, then type CMD to open a command prompt: Type the following command: IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience