hrlp with connecting to the internet/ getting network card to work

chris_irwin89 · 03-10-2008, 03:19 PM

hello, i need some real help. I just installed windows vista but stupidly forgot to write down my internet connection details. The internet connection is still working on my other pc through wireless. But i am unable to connect through ethernet or wireless. My network card doesen't light up at the back and so i don't think it is working. However i am pretty sure it worked before i installed vista but i haven't used it in a while. I tried to reinstall my NTL broadband using the cd but it just asked for usb connection which i don't have. I am not a complete technical retard, or at least i thought i wasn't. But i have no idea of how to go about this problem. Please help, what should i do.

i have also just found out from my device manager that my network card driver, sound card driver, ethernet driver and a few others are simply not there but it doesn't have any information on what the devices are so i don't know how to download them

johnwill · 03-10-2008, 05:24 PM

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Also, please give an exact description of your problem symptoms, including the exact text of any error messages. If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.

Under Network adapters, please tell me all the devices listed.
Are there any devices under Network adapters that have a red x displayed?
Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 216.109.112.135

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

03-10-2008, 03:19 PM	#1 (permalink)
chris_irwin89 Registered User Join Date: Mar 2006 Posts: 41 OS: XP	hrlp with connecting to the internet/ getting network card to work hello, i need some real help. I just installed windows vista but stupidly forgot to write down my internet connection details. The internet connection is still working on my other pc through wireless. But i am unable to connect through ethernet or wireless. My network card doesen't light up at the back and so i don't think it is working. However i am pretty sure it worked before i installed vista but i haven't used it in a while. I tried to reinstall my NTL broadband using the cd but it just asked for usb connection which i don't have. I am not a complete technical retard, or at least i thought i wasn't. But i have no idea of how to go about this problem. Please help, what should i do. i have also just found out from my device manager that my network card driver, sound card driver, ethernet driver and a few others are simply not there but it doesn't have any information on what the devices are so i don't know how to download them Last edited by chris_irwin89 : 03-10-2008 at 03:29 PM.

03-10-2008, 05:24 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 32,902 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: hrlp with connecting to the internet/ getting network card to work Please supply the following info, exact make and models of the equipment please. What country are you located in. Name of your ISP (Internet Service Provider). Make and exact model of the broadband modem. Make and exact model of the router (if a separate unit). Model numbers can usually be obtained from the label on the device. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Make and model of your computer. Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc. The Internet Browser in use, IE, Firefox, Opera, etc. Also, please give an exact description of your problem symptoms, including the exact text of any error messages. If there are other computers on the same network, are they experiencing the same issue, or do they function normally? Hold the Windows key and press R, then type devmgmt.msc Please respond to all the following steps. Under Network adapters, please tell me all the devices listed. Are there any devices under Network adapters that have a red x displayed? Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed? On any affected computer, I'd also like to see this: Hold the Windows key and press R, then type CMD to open a command prompt: Type the following commands: PING 216.109.112.135 PING yahoo.com NBTSTAT -n IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience