Can't connect to my modem???

brittone05 · 04-04-2007, 03:03 PM

Really hope someone can help me :( :(

I have been given a Dell Optiplex computer by my friend.

I have installed my AOL onto it and when I try to complete the installation and it tests my Netgear wireless router (?) it says it cannot detect anything.

I spoke to AOL and they said it sounds like it is my network adapter card?? Is this the ethernet port in the back of them PC (I am a little bit of a dipstick with computer terminology!!!)

I did the CMD and ipconfig that they suggested nad it comes back with no IP details?

What can I do to resolve this problem as I am surrently using my husband's work PC which he needs back asap.

I can't swap my own ethernet port from his PC as it is too large for the Dell tower.

Any help at all would be brilliant :) :)

**johnwill** · 04-04-2007, 06:52 PM

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

brittone05 · 04-05-2007, 02:45 AM

I will plug the Dell in today and do the run command promt thing and then reply again with what comes up.

I did the run, command prompt, CMD, ipconfig (but not the /all) on it last night while speaking to AOL and all that came up was Windows IP configuration but no numbers or anything after that.

Shall let you know whathappens asap :) :)

**johnwill** · 04-05-2007, 08:00 AM

That would be the first problem to solve.

brittone05 · 04-05-2007, 09:17 AM

Yayyyyyyyyy - I rang our local PC shop and was told that as my PC has it's ethernet thingy built ontot he board, it would be a bit of a wait before they could fix it BUt they would be happy to try to install the correct drivers to see if that fixed the problem.

They charged me £10 and I have new drivers installed and also a new battery on my mother board?? (is that for the harddrvie?)

I also bought a 1gb flash drive so I can swap all my files over form my old PC and also can take my coursework for my psychology course to my friends house to go over it with her :) :) :) :)

The gentleman in the shop did mention that the PC had some viruses they detected - malware or something. I am running my own virus checks now to see what the problems are - will McAfee pick these up?

**johnwill** · 04-07-2007, 04:06 PM

McAfee should, and you can also do something like Trend Housecall, it's a site I use for an independent opinion on viruses.

04-04-2007, 03:03 PM	#1 (permalink)
brittone05 Registered User Join Date: Apr 2007 Posts: 7 OS: XP	Can't connect to my modem??? Really hope someone can help me :( :( I have been given a Dell Optiplex computer by my friend. I have installed my AOL onto it and when I try to complete the installation and it tests my Netgear wireless router (?) it says it cannot detect anything. I spoke to AOL and they said it sounds like it is my network adapter card?? Is this the ethernet port in the back of them PC (I am a little bit of a dipstick with computer terminology!!!) I did the CMD and ipconfig that they suggested nad it comes back with no IP details? What can I do to resolve this problem as I am surrently using my husband's work PC which he needs back asap. I can't swap my own ethernet port from his PC as it is too large for the Dell tower. Any help at all would be brilliant :) :)

04-04-2007, 06:52 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Can't connect to my modem??? Start, Run, CMD to open a command prompt: Type the following command: IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

04-05-2007, 02:45 AM	#3 (permalink)
brittone05 Registered User Join Date: Apr 2007 Posts: 7 OS: XP	Re: Can't connect to my modem??? I will plug the Dell in today and do the run command promt thing and then reply again with what comes up. I did the run, command prompt, CMD, ipconfig (but not the /all) on it last night while speaking to AOL and all that came up was Windows IP configuration but no numbers or anything after that. Shall let you know whathappens asap :) :) __________________ Keeper of chameleons, snakes and other exotics :)

04-05-2007, 08:00 AM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Can't connect to my modem??? That would be the first problem to solve. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

04-05-2007, 09:17 AM	#5 (permalink)
brittone05 Registered User Join Date: Apr 2007 Posts: 7 OS: XP	Re: Can't connect to my modem??? Yayyyyyyyyy - I rang our local PC shop and was told that as my PC has it's ethernet thingy built ontot he board, it would be a bit of a wait before they could fix it BUt they would be happy to try to install the correct drivers to see if that fixed the problem. They charged me £10 and I have new drivers installed and also a new battery on my mother board?? (is that for the harddrvie?) I also bought a 1gb flash drive so I can swap all my files over form my old PC and also can take my coursework for my psychology course to my friends house to go over it with her :) :) :) :) The gentleman in the shop did mention that the PC had some viruses they detected - malware or something. I am running my own virus checks now to see what the problems are - will McAfee pick these up? __________________ Keeper of chameleons, snakes and other exotics :)

04-07-2007, 04:06 PM	#6 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Can't connect to my modem??? McAfee should, and you can also do something like Trend Housecall, it's a site I use for an independent opinion on viruses. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience