Help! Connected but doesn't do anything!

[76carguy]

Hello, I've got a laptop with XP Pro and i've had next to no trouble with it until now. I've been connecting to a wireless network in my house and one day last week I stoped being able to get onto the internet. Everything shows connected but when I look at the status I can see packets being sent but nothing much coming in (never gets above 12). I've tried uninstalling my network card and reinstalling, doesn't help at all. Nothing show's a problem either.

I also connect to the internet via blue tooth and my cell phone while traveling. Same story with this, I can connect but can't get any place on the internet. Show's no packets being received, only sent.

Can someone please help me! I was going to post a HiJackThis log but thought maybe someone in here could help first.

Thank you for your time!

[johnwill]

Can you tell us the make/model of the wireless router, the wireless adapter and/or laptop make/model, and the patch level of XP? Can you connect with a cable connection to the router, or is all of the networking malfunctioning?

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

[76carguy]

I'm running a HP Pavilion dv4000, my wireless router is a Links something and my network card is the factory Realtek RTL8139. It doesn't matter if i'm wireless, connected via cables, or through blue tooth, nothing works. All networking is dead. Here is the ipconfig....

Thanks for your help!


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\TJ>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : ****Daddy
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 4:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-0A-E4-D6-F3-9D

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
Connection
Physical Address. . . . . . . . . : 00-15-00-00-16-BF

Ethernet adapter Bluetooth Network:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Bluetooth LAN Access Server Driver
Physical Address. . . . . . . . . : 00-10-C6-C3-74-DD

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%6
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\TJ>

[johnwill]

OK, you aren't actually connected to anything, at least XP doesn't think you are. Since it says "Media Disconnected", I'm thinking you might try a different cable, and a different port on the router first. If that fails, try this stack reset.

TCP/IP stack repair options for use with Windows XP with SP2.

For these commands, Start, Run, CMD to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

[76carguy]

At the time I ran that I wasn't trying to connect to anything. Should I try and post my results again?

[johnwill]

You should run the IPCONFIG when you're all connected and would expect it to function. Obviously, the diagnostic info is pretty useless if the wire is on the floor.

[76carguy]

Okay lets try it this time....


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\TJ>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : ****Daddy
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 4:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-0A-E4-D6-F3-9D

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
Connection
Physical Address. . . . . . . . . : 00-15-00-00-16-BF
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.101
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : fe80::215:ff:fe00:16bf%5
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 70.97.78.165
70.97.78.165
fec0:0:0:ffff::1%3
fec0:0:0:ffff::2%3
fec0:0:0:ffff::3%3
Lease Obtained. . . . . . . . . . : Tuesday, March 27, 2007 5:29:53 PM
Lease Expires . . . . . . . . . . : Wednesday, March 28, 2007 5:29:53 PM


Ethernet adapter Bluetooth Network:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Bluetooth LAN Access Server Driver
Physical Address. . . . . . . . . : 00-10-C6-C3-74-DD

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%6
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : C0-A8-01-65
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:192.168.1.101%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%3
fec0:0:0:ffff::2%3
fec0:0:0:ffff::3%3
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\TJ>

[johnwill]

Let's try some tests:

Start, Run, CMD to open a command prompt.

PING 192.168.1.1

PING 216.109.112.135

PING yahoo.com

Let us know the results of each of these tests.

[76carguy]

Here is what I got. Is this showing that its connected but unable to reach web sites? huh, i'm confused. I'll let you do your think. Whats next!

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\TJ>PING 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time=2ms TTL=150
Reply from 192.168.1.1: bytes=32 time=1ms TTL=150
Reply from 192.168.1.1: bytes=32 time=1ms TTL=150
Reply from 192.168.1.1: bytes=32 time=1ms TTL=150

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 2ms, Average = 1ms

C:\Documents and Settings\TJ>ping 216.109.112.135

Pinging 216.109.112.135 with 32 bytes of data:

Reply from 216.109.112.135: bytes=32 time=78ms TTL=54
Reply from 216.109.112.135: bytes=32 time=118ms TTL=54
Reply from 216.109.112.135: bytes=32 time=63ms TTL=54
Reply from 216.109.112.135: bytes=32 time=77ms TTL=54

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 63ms, Maximum = 118ms, Average = 84ms

C:\Documents and Settings\TJ>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Documents and Settings\TJ>ping www.yahoo.com
Ping request could not find host www.yahoo.com. Please check the name and try ag
ain.

C:\Documents and Settings\TJ>

[johnwill]

OK, you have a DNS resolution issue, you can ping Yahoo by IP address, but not by name. Did you run that WINSOCK repair I posted?

[76carguy]

Johnwill, sorry i haven't been able to reply. I was away for work.

I have run both resets you told me to run and neither seem to have done anything. What are you thinking next?

Thank you !!

[johnwill]

Start, Run, CMD.

IPCONFIG /FLUSHDNS

ARP -d *

Reboot and test. If that doesn't do anything, check if the following services are running.

Workstation, DHCP Client, Server, TCP/IP Netbios helper, Computer Browser.

[76carguy]

I flushed and rebooted, still can't ping yahoo.com

I checked Windows Task Manager and I don't see any of those programs. Should I be looking someplace else?

[johnwill]

Let's try something odd.

In the TCP/IP properties of your network connection, override the DNS server address and use 192.168.1.1 as a manual override. Leave the IP address on automatic. See if that helps.

[76carguy]

I made the change and still unable to ping yahoo.com

I was checking around and under adcanced TCP/IP settings I see the DHCP Enabled that you were talking about. Also under the "wireless network connection properties", General tab shows - Client for Microsoft Networks, File and Printer Sharing for Microsoft Networks, QoS Packet Scheduler, Microsoft TCP/IP version 6, Internet Protocol (TCP/IP). All of these are checked. I went under the Internet Protocol to change the IP address like you said.

This is getting frustrating! Darn computer.

[johnwill]

Do you have another computer running on the same router? If so, please let me see the IPCONFIG from that one.

[76carguy]

I don't always. At home I don't, at work I've got many computers on the network (T1 line), and at other places there are a couple computers running. Here is the information from at work:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

F:\anthonyho>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : TUSA44
Primary Dns Suffix . . . . . . . : ponssev.ponsse.com
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ponssev.ponsse.com
ponsse.com
ponsse.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : ponsse.com
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethern
et
Physical Address. . . . . . . . . : 00-16-D4-3B-12-98
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 10.10.70.61
Subnet Mask . . . . . . . . . . . : 255.255.255.128
Default Gateway . . . . . . . . . : 10.10.70.1
DHCP Server . . . . . . . . . . . : 10.10.70.10
DNS Servers . . . . . . . . . . . : 10.10.70.10
192.89.163.78
Primary WINS Server . . . . . . . : 192.89.163.49
Lease Obtained. . . . . . . . . . : Tuesday, April 10, 2007 7:02:04 AM
Lease Expires . . . . . . . . . . : Wednesday, April 11, 2007 7:02:04 AM


Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 802.11a/b/g WLAN
Physical Address. . . . . . . . . : 00-14-A5-A7-99-50

F:\anthonyho>

[johnwill]

Information from a different site is useless. I need to see the IPCONFIG from a working computer on the SAME network.

[76carguy]

Okay sorry, that was from my work connection. Here is the listing from the same location we worked with first. (home)

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\anthonyho.TUSA44>ipconfig

Windows IP Configuration


Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 192.168.0.102
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1

Ethernet adapter Bluetooth Network:

Media State . . . . . . . . . . . : Media disconnected

C:\Documents and Settings\anthonyho.TUSA44>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : TUSA44
Primary Dns Suffix . . . . . . . : ponssev.ponsse.com
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ponssev.ponsse.com
ponsse.com

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethern
et
Physical Address. . . . . . . . . : 00-16-D4-3B-12-98

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11a/b/g WLAN
Physical Address. . . . . . . . . : 00-14-A5-A7-99-50
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.102
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : Wednesday, April 11, 2007 8:22:06 PM

Lease Expires . . . . . . . . . . : Wednesday, April 11, 2007 11:22:06 P
M

Ethernet adapter Bluetooth Network:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Bluetooth LAN Access Server Driver
Physical Address. . . . . . . . . : 00-16-41-80-46-A3

C:\Documents and Settings\anthonyho.TUSA44>

[johnwill]

Just out of curiosity, does this machine work if you connect it with a cable?