Problem with Internet Connection

olobay · 06-04-2006, 05:04 PM

Hi,

I have a D-Link DFE 538TX network adapter card connect via ethernet to my Scientific Atlanta Webstar cable modem. There isn't any router, the connection is direct from my modem to my computer via ethernet. It was working fine and then it stopped working suddenly. I didn't install any new software or anything. In Device Manager it says that it is working properly. The Link light on the back is lit but the ACT light is not. I am running a firewall with anit-spyware and anti-virus so I doubt that it's malware/spyware/virus. I downloaded WinsockxpFix.exe but it didn't help. The modem works fine with the USB connection but I would prefer having it connected via ethernet. Can anyone help me?

Thanks.

olobay · 06-04-2006, 08:03 PM

I tried 2 other cards. One I know is working the other probably works. I get the same results with both of the cards. They install fine and show up fine in Device Manager. The LED lights up but I can't connect with them. I tried them with 2 different ethernet cables. I even did a Windows XP repair installation. Nothing solved my problem. I am using Windows XP SP2 on a P4 1.6 with 768 megs RAM. I ran 3 spyware checks all coming up clean except for a few tracking cookies.

**johnwill** · 06-05-2006, 02:50 PM

With everything connected, do this:

Start, Run, CMD to open a DOS window:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

olobay · 06-05-2006, 07:11 PM

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\John>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : johnscomputer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 18:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : D-Link DFE-538TX 10/100 Adapter #4
Physical Address. . . . . . . . . : 00-50-BA-BE-D2-4D
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.96.132
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Ethernet adapter Local Area Connection 16:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Scientific Atlanta WebSTAR 100 & 200
series Cable Modem
Physical Address. . . . . . . . . : 00-40-7B-72-FA-E3
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 24.37.131.218
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 24.37.131.1
DHCP Server . . . . . . . . . . . : 24.200.242.21
DNS Servers . . . . . . . . . . . : 24.200.241.37
24.201.245.77
24.200.243.189
Lease Obtained. . . . . . . . . . : June 5, 2006 9:08:38 PM
Lease Expires . . . . . . . . . . : June 6, 2006 8:58:21 PM

C:\Documents and Settings\John>

My modem was connected via USB and my D-Link was connected via ethernet. My SMC EZ card was disabled in device manager and unplugged.

**johnwill** · 06-06-2006, 06:20 PM

Well, you need to only connect either the USB or Ethernet, you can't get bot connected at the same time. Also, you need to power cycle the modem when you change from Ethernet to USB, or change the attached device on the modem. With ONLY the Ethernet connected, we need another IPCONFIG

Note that I'll be away for a few days, so if this is urgent, you'll have to wait for someone to happen along and pick up the pieces.

olobay · 06-06-2006, 06:30 PM

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\John>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : johnscomputer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 18:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : D-Link DFE-538TX 10/100 Adapter #4
Physical Address. . . . . . . . . : 00-50-BA-BE-D2-4D
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 24.37.131.172
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 24.37.131.1
DHCP Server . . . . . . . . . . . : 24.200.242.21
DNS Servers . . . . . . . . . . . : 24.200.241.37
24.201.245.77
24.200.243.189
Lease Obtained. . . . . . . . . . : June 6, 2006 8:27:57 PM
Lease Expires . . . . . . . . . . : June 6, 2006 9:27:57 PM

C:\Documents and Settings\John>

For whatever reason, it seems to be working now. I unplugged the USB, turned off the modem, plugged in my ethernet and then turned on my modem. Lo and behold, I get a connection. This is great. Thanks.

06-04-2006, 05:04 PM	#1 (permalink)
olobay Registered User Join Date: Apr 2006 Posts: 89 OS: XP	Problem with Internet Connection Hi, I have a D-Link DFE 538TX network adapter card connect via ethernet to my Scientific Atlanta Webstar cable modem. There isn't any router, the connection is direct from my modem to my computer via ethernet. It was working fine and then it stopped working suddenly. I didn't install any new software or anything. In Device Manager it says that it is working properly. The Link light on the back is lit but the ACT light is not. I am running a firewall with anit-spyware and anti-virus so I doubt that it's malware/spyware/virus. I downloaded WinsockxpFix.exe but it didn't help. The modem works fine with the USB connection but I would prefer having it connected via ethernet. Can anyone help me? Thanks.

06-04-2006, 08:03 PM	#2 (permalink)
olobay Registered User Join Date: Apr 2006 Posts: 89 OS: XP	I tried 2 other cards. One I know is working the other probably works. I get the same results with both of the cards. They install fine and show up fine in Device Manager. The LED lights up but I can't connect with them. I tried them with 2 different ethernet cables. I even did a Windows XP repair installation. Nothing solved my problem. I am using Windows XP SP2 on a P4 1.6 with 768 megs RAM. I ran 3 spyware checks all coming up clean except for a few tracking cookies. Last edited by olobay; 06-04-2006 at 08:18 PM.

06-05-2006, 02:50 PM	#3 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	With everything connected, do this: Start, Run, CMD to open a DOS window: Type the following command: IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

06-06-2006, 06:20 PM	#5 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Well, you need to only connect either the USB or Ethernet, you can't get bot connected at the same time. Also, you need to power cycle the modem when you change from Ethernet to USB, or change the attached device on the modem. With ONLY the Ethernet connected, we need another IPCONFIG Note that I'll be away for a few days, so if this is urgent, you'll have to wait for someone to happen along and pick up the pieces. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

06-05-2006, 07:11 PM	#4 (permalink)
olobay Registered User Join Date: Apr 2006 Posts: 89 OS: XP	Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\John>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : johnscomputer Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection 18: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : D-Link DFE-538TX 10/100 Adapter #4 Physical Address. . . . . . . . . : 00-50-BA-BE-D2-4D Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Autoconfiguration IP Address. . . : 169.254.96.132 Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . : Ethernet adapter Local Area Connection 16: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Scientific Atlanta WebSTAR 100 & 200 series Cable Modem Physical Address. . . . . . . . . : 00-40-7B-72-FA-E3 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 24.37.131.218 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 24.37.131.1 DHCP Server . . . . . . . . . . . : 24.200.242.21 DNS Servers . . . . . . . . . . . : 24.200.241.37 24.201.245.77 24.200.243.189 Lease Obtained. . . . . . . . . . : June 5, 2006 9:08:38 PM Lease Expires . . . . . . . . . . : June 6, 2006 8:58:21 PM C:\Documents and Settings\John> My modem was connected via USB and my D-Link was connected via ethernet. My SMC EZ card was disabled in device manager and unplugged.

06-06-2006, 06:30 PM	#6 (permalink)
olobay Registered User Join Date: Apr 2006 Posts: 89 OS: XP	Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\John>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : johnscomputer Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection 18: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : D-Link DFE-538TX 10/100 Adapter #4 Physical Address. . . . . . . . . : 00-50-BA-BE-D2-4D Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 24.37.131.172 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 24.37.131.1 DHCP Server . . . . . . . . . . . : 24.200.242.21 DNS Servers . . . . . . . . . . . : 24.200.241.37 24.201.245.77 24.200.243.189 Lease Obtained. . . . . . . . . . : June 6, 2006 8:27:57 PM Lease Expires . . . . . . . . . . : June 6, 2006 9:27:57 PM C:\Documents and Settings\John> For whatever reason, it seems to be working now. I unplugged the USB, turned off the modem, plugged in my ethernet and then turned on my modem. Lo and behold, I get a connection. This is great. Thanks.