Limited or No Connectivity on Internet connect

Karenjg · 05-15-2006, 04:55 PM

Hi,
We are having trouble with our kids' computer which runs Windows XP on AMD Duron Processor -701MHz, 256 MB of Ram. It is hard wired and connected to our cable modem which is a Terayon TJ 715. (My computer is also connected to this modem as well). We could not connect to the internet and the Network card seemed to be the problem. We replaced it with a LinksysLNE 100TX (v5) Fast Ethernet card. But when we try to connect to the Internet the connection icon reads Limited or no connectivity, speed 100.0 Mbps. Oh, and we connected the wire (normally used for Kid's) to our laptop and it connected just fine to the internet.

Any thoughts? The frustration continues...

Thank you,
Karen

**TheMatt** · 05-15-2006, 06:30 PM

Have you tried bypassing the router and connecting the kids PC directly to the modem? Also, have you tried another port on the router (I'm assuming thats what you are using)?

ecoandy · 05-15-2006, 07:53 PM

i had the same problem with a wireless laptop and it was related to the permissions setup on the router / modem. have you ever altered the settings within the router? you could reset them to factory defaults.

johnwill · 05-16-2006, 11:01 AM

The Terayon TJ 715 is a DOCSIS modem, not really a router. If your ISP doesn't offer multiple IP addresses, I suspect that only one computer can connect at a time.

I recommend a broadband router connected to the Ethernet connection of the Terayon TJ 715 modem to solve the problem of multiple computers connecting to the Internet.

**TheMatt** · 05-16-2006, 01:30 PM

Quote:

Originally Posted by johnwill

The Terayon TJ 715 is a DOCSIS modem, not really a router. If your ISP doesn't offer multiple IP addresses, I suspect that only one computer can connect at a time.

I recommend a broadband router connected to the Ethernet connection of the Terayon TJ 715 modem to solve the problem of multiple computers connecting to the Internet.

If both PCs can connect but only one at a time, then this would be a likley explination. Follow johnwill's suggestion if so.

Karenjg · 05-16-2006, 02:08 PM

Thanks for your suggestions. I will try them and see what happens.
Karen

johnwill · 05-17-2006, 07:34 AM

When you change the device connected to the modem, you MUST power cycle the modem, or it won't connect to the second device.

05-15-2006, 04:55 PM	#1 (permalink)
Karenjg Registered User Join Date: May 2006 Location: Florida Posts: 2 OS: Windows 2000 but have another computer with XP	Limited or No Connectivity on Internet connect Hi, We are having trouble with our kids' computer which runs Windows XP on AMD Duron Processor -701MHz, 256 MB of Ram. It is hard wired and connected to our cable modem which is a Terayon TJ 715. (My computer is also connected to this modem as well). We could not connect to the internet and the Network card seemed to be the problem. We replaced it with a LinksysLNE 100TX (v5) Fast Ethernet card. But when we try to connect to the Internet the connection icon reads Limited or no connectivity, speed 100.0 Mbps. Oh, and we connected the wire (normally used for Kid's) to our laptop and it connected just fine to the internet. Any thoughts? The frustration continues... Thank you, Karen

05-15-2006, 06:30 PM	#2 (permalink)
TheMatt Moderator, Hardware Team Join Date: May 2006 Location: Boston Posts: 13,695 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Have you tried bypassing the router and connecting the kids PC directly to the modem? Also, have you tried another port on the router (I'm assuming thats what you are using)? __________________ - Matt M - KB1OSC - Folding@Home 85015 If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

05-15-2006, 07:53 PM	#3 (permalink)
ecoandy Registered User Join Date: May 2006 Posts: 5 OS: win 95/98/xp, os x, palm, dos	problem could be in router permissions i had the same problem with a wireless laptop and it was related to the permissions setup on the router / modem. have you ever altered the settings within the router? you could reset them to factory defaults.

05-16-2006, 11:01 AM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 31,329 OS: XP-Pro, Vista, Linux Blog Entries: 1	The Terayon TJ 715 is a DOCSIS modem, not really a router. If your ISP doesn't offer multiple IP addresses, I suspect that only one computer can connect at a time. I recommend a broadband router connected to the Ethernet connection of the Terayon TJ 715 modem to solve the problem of multiple computers connecting to the Internet. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

05-16-2006, 02:08 PM	#6 (permalink)
Karenjg Registered User Join Date: May 2006 Location: Florida Posts: 2 OS: Windows 2000 but have another computer with XP	Limited or no connectivity... Thanks for your suggestions. I will try them and see what happens. Karen

05-17-2006, 07:34 AM	#7 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 31,329 OS: XP-Pro, Vista, Linux Blog Entries: 1	When you change the device connected to the modem, you MUST power cycle the modem, or it won't connect to the second device. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience