My Computer locks up or reboots at random

M GRIFFITHS · 07-15-2005, 09:41 AM

Hello everyone,

I've had a recurring problem for the last couple of months with my computer locking up completely or it just locks up then restarts. This usually happens soon after i have turned on my computer and it doesn't seem to be related to anything in particular that I'm doing. Usually I am just checking my mail or surfing the web. The problem is quite infrequent, but it's really annoying when it happens. I'm no computer boffin, but i do know that i get an error message (from microsoft online crash analysis) which says the following :

Error caused by NVIDIA Graphics Driver: No specific solution found

Problem Description

An unknown error occurred in NVIDIA Graphics Driver, created by NVIDIA® Corporation.

Problem Resolution

NVIDIA® Corporation is currently not aware of a specific solution for the problem that you reported. Below is a list of recommendations to take that may help prevent the problem from recurring.

Download and install an updated NVIDIA Graphics Driver from one of the following locations:
Windows Update
NVIDIA® Corporation
If an updated driver is not available, check with your computer manufacturer.
If you are running the latest version of NVIDIA Graphics Driver, please contact NVIDIA® Corporation for your support options.

Additional Information

If this problem continues to occur with the latest product updates for NVIDIA Graphics Driver we highly recommend you obtain assistance and troubleshooting information directly from NVIDIA® Corporation.
If you are not familiar with NVIDIA Graphics Driver and you are questioning how the program was installed on your computer, it is possible that the program was installed with another program. If you do not know why NVIDIA Graphics Driver is running, many programs configure themselves to start automatically every time you turn on your computer

I have visted this NVIDIA site before and I'm quite frankly at a loss as to what I need to download. I'm also not convinced that this is the problem (I'm never playing games when the computer crashes).

Anyway below is my HiJack log file. Maybe there is someone out there who can explain the mystery. Any help would be much appreciated!

Cheers All!

Mike

Logfile of HijackThis v1.98.2
Scan saved at 16:24:05, on 15/07/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\drivers\crauto.exe
C:\WINDOWS\system32\drivers\dcfssvc.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Norton Internet Security\SymProxySvc.exe
C:\Program Files\Virtual CD v4 SDK\system\vcssecs.exe
C:\Program Files\Norton Internet Security\NISSERV.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Norton Internet Security\IAMAPP.EXE
C:\WINDOWS\system32\dslagent.exe
C:\WINDOWS\system32\GSICON.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Virtual CD v4 SDK\system\vcsplay.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\HJT\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\apps\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [iamapp] C:\Program Files\Norton Internet Security\IAMAPP.EXE
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [DSLAGENTEXE] dslagent.exe USB
O4 - HKLM\..\Run: [GSICONEXE] GSICON.EXE
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [RemHelp] remhelp.exe
O4 - HKLM\..\Run: [VCSPlayer] "C:\Program Files\Virtual CD v4 SDK\system\vcsplay.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Encrypted Disk Auto Mount] rundll32.exe edshell.dll,MountAll
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - HKCU\..\Run: [seticlient] C:\Program Files\SETI@home\SETI@home.exe -min
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: BT Broadband Help.lnk = C:\Program Files\BT Broadband\Help\bin\matcli.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Packard Bell - {1D49B7D4-524D-4ac9-BC34-B4822CAE4BB1} - C:\Apps\IECustom\script.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com.../c381/chat.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/acti..._v1-0-3-18.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1121432797281
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex...trol_v1-32.cab

**keymaker** · 07-15-2005, 11:20 AM

it could definitely be a driver issue, that version of videocard drivers you are using? what version are you using? list out your computer hardware specs and ill see what i can do to help you out alot more. what motherboard you have? graphics card? cpu?

M GRIFFITHS · 07-15-2005, 12:16 PM

Hi there,

Thanks for getting back. As i'm such a novice at this, I would appreciate it if you could let me know how i go about checking all these specs and I'll get right back. For now I can give you this info:

Microsoft windows xp home edition
version 2002
service pack 2

Packard Bell Computer
Inter(R)
Pentium(R) 4 CPU 2.80GHz
2.79 GHz, 512 MB of RAM

Any other stuff you need, please let me know how to locate it and I'll type it in here.

Cheers

Mike

M GRIFFITHS · 07-17-2005, 08:24 AM

...any help available?? Appreciate it if someone could get back.

Cheers

**dj913** · 07-17-2005, 01:24 PM

OK, lets try this: right click on your desktop, click properties, click the settings tab, click advanced, click the adapter tab. It should have a picture of a computer chip and text starting with NVIDIA. Use the title of that here: http://www.nvidia.com/content/drivers/drivers.asp to help you find the driver. For example if it said GeForce4 MX Integrated CPU on the NVIDIA site link i gave you, you would click graphics drivers > Geforce and TNT2 and select your OS. You would do the same thing if you had a different graphics card but choose the correct graphics card at that link. BTW You dont need to be playing a game with heavy graphics for graphics drivers to give your computer problems.

Also, after installing your graphics drivers and restarting you may have extremely low colors and resolution, dont worry, just right click on the desktop, click settings, adjust your resolution and color and restart.

M GRIFFITHS · 07-20-2005, 01:26 PM

Hi there djw2009913,

Thanks very much for your advice! I followed your instructions and up until now everything seems to be OK. I will keep you informed of any problems!!

As for now though I greatly appreciate your help!!!

Cheers!

Mike

**dj913** · 07-20-2005, 01:39 PM

Your welcome, glad to hear it worked.

07-15-2005, 09:41 AM	#1 (permalink)
M GRIFFITHS Registered User Join Date: Oct 2004 Posts: 19 OS: xp	My Computer locks up or reboots at random Hello everyone, I've had a recurring problem for the last couple of months with my computer locking up completely or it just locks up then restarts. This usually happens soon after i have turned on my computer and it doesn't seem to be related to anything in particular that I'm doing. Usually I am just checking my mail or surfing the web. The problem is quite infrequent, but it's really annoying when it happens. I'm no computer boffin, but i do know that i get an error message (from microsoft online crash analysis) which says the following : Error caused by NVIDIA Graphics Driver: No specific solution found Problem Description An unknown error occurred in NVIDIA Graphics Driver, created by NVIDIA® Corporation. Problem Resolution NVIDIA® Corporation is currently not aware of a specific solution for the problem that you reported. Below is a list of recommendations to take that may help prevent the problem from recurring. Download and install an updated NVIDIA Graphics Driver from one of the following locations: Windows Update NVIDIA® Corporation If an updated driver is not available, check with your computer manufacturer. If you are running the latest version of NVIDIA Graphics Driver, please contact NVIDIA® Corporation for your support options. Additional Information If this problem continues to occur with the latest product updates for NVIDIA Graphics Driver we highly recommend you obtain assistance and troubleshooting information directly from NVIDIA® Corporation. If you are not familiar with NVIDIA Graphics Driver and you are questioning how the program was installed on your computer, it is possible that the program was installed with another program. If you do not know why NVIDIA Graphics Driver is running, many programs configure themselves to start automatically every time you turn on your computer I have visted this NVIDIA site before and I'm quite frankly at a loss as to what I need to download. I'm also not convinced that this is the problem (I'm never playing games when the computer crashes). Anyway below is my HiJack log file. Maybe there is someone out there who can explain the mystery. Any help would be much appreciated! Cheers All! Mike Logfile of HijackThis v1.98.2 Scan saved at 16:24:05, on 15/07/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\drivers\crauto.exe C:\WINDOWS\system32\drivers\dcfssvc.exe C:\Program Files\Norton Internet Security\NISUM.EXE C:\WINDOWS\System32\nvsvc32.exe C:\WINDOWS\system32\slserv.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Norton Internet Security\SymProxySvc.exe C:\Program Files\Virtual CD v4 SDK\system\vcssecs.exe C:\Program Files\Norton Internet Security\NISSERV.EXE C:\Program Files\Norton AntiVirus\navapsvc.exe C:\WINDOWS\Explorer.EXE C:\PROGRA~1\NORTON~1\navapw32.exe C:\Program Files\Norton Internet Security\IAMAPP.EXE C:\WINDOWS\system32\dslagent.exe C:\WINDOWS\system32\GSICON.EXE C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe C:\Program Files\Virtual CD v4 SDK\system\vcsplay.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\QuickTime\qttask.exe C:\HJT\HijackThis.exe R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\apps\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe O4 - HKLM\..\Run: [iamapp] C:\Program Files\Norton Internet Security\IAMAPP.EXE O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe O4 - HKLM\..\Run: [DSLAGENTEXE] dslagent.exe USB O4 - HKLM\..\Run: [GSICONEXE] GSICON.EXE O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe O4 - HKLM\..\Run: [RemHelp] remhelp.exe O4 - HKLM\..\Run: [VCSPlayer] "C:\Program Files\Virtual CD v4 SDK\system\vcsplay.exe" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [Encrypted Disk Auto Mount] rundll32.exe edshell.dll,MountAll O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe" O4 - HKCU\..\Run: [seticlient] C:\Program Files\SETI@home\SETI@home.exe -min O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet O4 - Global Startup: BT Broadband Help.lnk = C:\Program Files\BT Broadband\Help\bin\matcli.exe O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html O9 - Extra button: Packard Bell - {1D49B7D4-524D-4ac9-BC34-B4822CAE4BB1} - C:\Apps\IECustom\script.htm O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com.../c381/chat.cab O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/acti..._v1-0-3-18.cab O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1121432797281 O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex...trol_v1-32.cab

07-15-2005, 11:20 AM	#2 (permalink)
keymaker Join Date: Jul 2005 Posts: 1,154 OS: windows xp	it could definitely be a driver issue, that version of videocard drivers you are using? what version are you using? list out your computer hardware specs and ill see what i can do to help you out alot more. what motherboard you have? graphics card? cpu?

07-15-2005, 12:16 PM	#3 (permalink)
M GRIFFITHS Registered User Join Date: Oct 2004 Posts: 19 OS: xp	Hi there, Thanks for getting back. As i'm such a novice at this, I would appreciate it if you could let me know how i go about checking all these specs and I'll get right back. For now I can give you this info: Microsoft windows xp home edition version 2002 service pack 2 Packard Bell Computer Inter(R) Pentium(R) 4 CPU 2.80GHz 2.79 GHz, 512 MB of RAM Any other stuff you need, please let me know how to locate it and I'll type it in here. Cheers Mike

07-17-2005, 08:24 AM	#4 (permalink)
M GRIFFITHS Registered User Join Date: Oct 2004 Posts: 19 OS: xp	...any help available?? Appreciate it if someone could get back. Cheers

07-17-2005, 01:24 PM	#5 (permalink)
dj913 TSF Enthusiast Join Date: Jan 2005 Location: MA Posts: 613 OS: WinXP Home Primarily	OK, lets try this: right click on your desktop, click properties, click the settings tab, click advanced, click the adapter tab. It should have a picture of a computer chip and text starting with NVIDIA. Use the title of that here: http://www.nvidia.com/content/drivers/drivers.asp to help you find the driver. For example if it said GeForce4 MX Integrated CPU on the NVIDIA site link i gave you, you would click graphics drivers > Geforce and TNT2 and select your OS. You would do the same thing if you had a different graphics card but choose the correct graphics card at that link. BTW You dont need to be playing a game with heavy graphics for graphics drivers to give your computer problems. Also, after installing your graphics drivers and restarting you may have extremely low colors and resolution, dont worry, just right click on the desktop, click settings, adjust your resolution and color and restart.

07-20-2005, 01:26 PM	#6 (permalink)
M GRIFFITHS Registered User Join Date: Oct 2004 Posts: 19 OS: xp	Hi there djw2009913, Thanks very much for your advice! I followed your instructions and up until now everything seems to be OK. I will keep you informed of any problems!! As for now though I greatly appreciate your help!!! Cheers! Mike

07-20-2005, 01:39 PM	#7 (permalink)
dj913 TSF Enthusiast Join Date: Jan 2005 Location: MA Posts: 613 OS: WinXP Home Primarily	Your welcome, glad to hear it worked.