XP Pro locks up on welcome screen

soccergal · 07-11-2005, 08:09 AM

My Sharp notebook with XP Pro locks up on the welcome screen. The hard drive status indicator stops. The only way to shut down is to power off. I can bring it up in the safe mode. I've checked for viruses - none. I've done a system restore to several days back - no change. I've removed all start up utilities in msconfig and rebooted - same result. I removed all unsigned drivers and retried - no change. Still locks up on the Welcome screen. Any suggestions?

BMR777 · 07-11-2005, 08:29 AM

Pop in your XP CD and do a Repair Install. If that does not work you should DL a tool from your HD manufacturer and verify that the drive is OK.

Hope it helps
BMR777

~~PurpleSky~~ · 07-11-2005, 08:31 AM

do u hear the fan working ? might be an over-heat issue.

soccergal · 07-11-2005, 08:43 AM

I wondered about the fan but thought if I could boot in safe mode it wouldn't be that. I hear a fan noise when I turn the notebook upside down while it's on.

I will try the repair install next.

~~PurpleSky~~ · 07-11-2005, 08:46 AM

sorry misread your previous post. try start - run - sfc /scannow to see if the necessary files are intact before the repair installation.

soccergal · 07-11-2005, 08:53 AM

Sorry (let me show my lack of knowledge) but what does sfc mean?

~~PurpleSky~~ · 07-11-2005, 08:54 AM

SFC.EXE system file checker :D

soccergal · 07-11-2005, 10:15 AM

Start/Run, sfc.exe does bring up any files. Can't get the computer to open the recovery CD's. Called for our tech man to make a visit. Thanks

~~PurpleSky~~ · 07-11-2005, 10:16 AM

try start - run - sfc /scannow
try start - run - sfc /scannow
try start - run - sfc /scannow

~~PurpleSky~~ · 07-11-2005, 10:22 AM

*couldnt edit the post above*
if it is the geek squad watch out! Those kids are like brain washed possessed about money! Who ever i talked to about them told me a different scam story.
most charming one :
Two old ladies.. Calls geek squad for spyware in their system. they say we dont have anything important in the sytem can you reset everything ? geek goes : sure but i can clean it for you. he starts scanning and stuff. 2 days. charge :$380 . And he can not even clean up. he offers a eMachine desktop unit (celeron) for $600 + ( $2000 laptop ). lady goes i know i am naive but not stupid! says no thanks. calls us. $65 everything from scratch works excellent.

soccergal · 07-11-2005, 10:34 AM

Says windows can't find sfc/scannow. Searched for scannow, the sfc/scannow and no luck. Notebook was involved in a serious motorcycle wreck with me and lost it's display among other things. Sent it back to Sharp for repairs. Seemed to be working fine for a few months and now this. May not be related but...
Tech is a local community college's network/computer support guy

~~PurpleSky~~ · 07-11-2005, 10:37 AM

LOL :) there is a space between sfc and / :)

*sorry to hear that you were in a wreck. I hope you didnt get seriously hurt.

soccergal · 07-21-2005, 11:33 AM

Problem was the sound card went out. Disabled it and everything is fine

07-11-2005, 08:09 AM	#1 (permalink)
soccergal Registered User Join Date: Jul 2005 Posts: 6 OS: XP PRO	XP Pro locks up on welcome screen My Sharp notebook with XP Pro locks up on the welcome screen. The hard drive status indicator stops. The only way to shut down is to power off. I can bring it up in the safe mode. I've checked for viruses - none. I've done a system restore to several days back - no change. I've removed all start up utilities in msconfig and rebooted - same result. I removed all unsigned drivers and retried - no change. Still locks up on the Welcome screen. Any suggestions?

07-11-2005, 08:29 AM	#2 (permalink)
BMR777 Tech, Microsoft Support Join Date: Apr 2005 Location: Chicago, IL Posts: 1,395 OS: XP Pro, XP Home, Vista Home Basic, Ubuntu Studio Blog Entries: 2	Pop in your XP CD and do a Repair Install. If that does not work you should DL a tool from your HD manufacturer and verify that the drive is OK. Hope it helps BMR777 __________________ Brandon Rusnak Protection: AVG Free Anti Virus :: Windows Defender :: Hosts File :: SiteAdvisor :: ZoneAlarm Quick Fixes: 5 Steps to remove spyware

07-11-2005, 08:31 AM	#3 (permalink)
~~PurpleSky~~ Register user Join Date: May 2005 Posts: 2,130 OS: n/a	do u hear the fan working ? might be an over-heat issue. Last edited by PurpleSky : 07-11-2005 at 08:39 AM.

07-11-2005, 08:43 AM	#4 (permalink)
soccergal Registered User Join Date: Jul 2005 Posts: 6 OS: XP PRO	XP locking up I wondered about the fan but thought if I could boot in safe mode it wouldn't be that. I hear a fan noise when I turn the notebook upside down while it's on. I will try the repair install next.

07-11-2005, 10:22 AM	#10 (permalink)
~~PurpleSky~~ Register user Join Date: May 2005 Posts: 2,130 OS: n/a	couldnt edit the post above if it is the geek squad watch out! Those kids are like brain washed possessed about money! Who ever i talked to about them told me a different scam story. most charming one : Two old ladies.. Calls geek squad for spyware in their system. they say we dont have anything important in the sytem can you reset everything ? geek goes : sure but i can clean it for you. he starts scanning and stuff. 2 days. charge :$380 . And he can not even clean up. he offers a eMachine desktop unit (celeron) for $600 + ( $2000 laptop ). lady goes i know i am naive but not stupid! says no thanks. calls us. $65 everything from scratch works excellent. Last edited by PurpleSky : 07-11-2005 at 10:24 AM.

07-11-2005, 08:46 AM	#5 (permalink)
~~PurpleSky~~ Register user Join Date: May 2005 Posts: 2,130 OS: n/a	sorry misread your previous post. try start - run - sfc /scannow to see if the necessary files are intact before the repair installation.

07-11-2005, 08:53 AM	#6 (permalink)
soccergal Registered User Join Date: Jul 2005 Posts: 6 OS: XP PRO	Sorry (let me show my lack of knowledge) but what does sfc mean?

07-11-2005, 08:54 AM	#7 (permalink)
~~PurpleSky~~ Register user Join Date: May 2005 Posts: 2,130 OS: n/a	SFC.EXE system file checker :D

07-11-2005, 10:15 AM	#8 (permalink)
soccergal Registered User Join Date: Jul 2005 Posts: 6 OS: XP PRO	Start/Run, sfc.exe does bring up any files. Can't get the computer to open the recovery CD's. Called for our tech man to make a visit. Thanks

07-11-2005, 10:16 AM	#9 (permalink)
~~PurpleSky~~ Register user Join Date: May 2005 Posts: 2,130 OS: n/a	try start - run - sfc /scannow try start - run - sfc /scannow try start - run - sfc /scannow

07-11-2005, 10:34 AM	#11 (permalink)
soccergal Registered User Join Date: Jul 2005 Posts: 6 OS: XP PRO	Says windows can't find sfc/scannow. Searched for scannow, the sfc/scannow and no luck. Notebook was involved in a serious motorcycle wreck with me and lost it's display among other things. Sent it back to Sharp for repairs. Seemed to be working fine for a few months and now this. May not be related but... Tech is a local community college's network/computer support guy

07-11-2005, 10:37 AM	#12 (permalink)
~~PurpleSky~~ Register user Join Date: May 2005 Posts: 2,130 OS: n/a	LOL :) there is a space between sfc and / :) sorry to hear that you were in a wreck. I hope you didnt get seriously hurt. Last edited by PurpleSky : 07-11-2005 at 10:39 AM.*

07-21-2005, 11:33 AM	#13 (permalink)
soccergal Registered User Join Date: Jul 2005 Posts: 6 OS: XP PRO	XP Pro locking up Problem was the sound card went out. Disabled it and everything is fine