cannot open pdf files

alcanman · 09-07-2009, 11:46 AM

i cant open pdf files and some attachments in my e-mail. ive removed & reinstalled acrobat reader to no avail,then i remembered i removed PC PITSTOP OPTIMIZE around the same time this started happening. any answers would be appreciated.
i have a gateway laptop w/xp media serv.pack 3. thank you for your time
i seem to know just enough to get me in trouble

alcanman · 09-07-2009, 12:38 PM

when i click on the attachment nothing happens but in the status bar it says javascript. tried sys. restore but 80% of my desk top icons were missing.
sorry forgot to add that

Chevy · 09-07-2009, 03:26 PM

What happens when you save the attachment then try to open it?

alcanman · 09-09-2009, 09:43 PM

it wont let me save or do anything else with it. thanks

**Dunedin** · 09-10-2009, 07:45 AM

Hello alcanman

Uninstall Adobe and install Foxit ( Free ). It will do all you need.

What are the file extensions of the attachments?

.

**blah789** · 09-10-2009, 03:02 PM

Be careful with pdf files. Some have javascript exploits. Adobe had to patch their reader a few times already. Run the adobe update tool to have the latest version, or switch to alternate readers like pdf xchange viewer (the one I use), or foxit reader.
I'd recommend doing an antivirus and antispyware scan with the latest definitions too just in case.

alcanman · 09-11-2009, 10:04 AM

thanks for the info, i removed adobe reader,installed foxit and still nothing. i ran my adaware & trend micro anti virus but found nothing. im a truck driver so i dont have a lot of time to get on my laptop,so i think im going to have to use a pc doctor. thank you all for your time and help, alcanman

alcanman · 09-11-2009, 10:17 AM

back one more time. i just forwarded the pdf file from my hotmail to my yahoo mail and i got it to open,so it must be something in my hotmail, right?

09-07-2009, 11:46 AM	#1 (permalink)
alcanman Registered User Join Date: Sep 2009 Posts: 5 OS: winxp media	cannot open pdf files i cant open pdf files and some attachments in my e-mail. ive removed & reinstalled acrobat reader to no avail,then i remembered i removed PC PITSTOP OPTIMIZE around the same time this started happening. any answers would be appreciated. i have a gateway laptop w/xp media serv.pack 3. thank you for your time i seem to know just enough to get me in trouble

09-07-2009, 12:38 PM	#2 (permalink)
alcanman Registered User Join Date: Sep 2009 Posts: 5 OS: winxp media	Re: cannot open pdf files when i click on the attachment nothing happens but in the status bar it says javascript. tried sys. restore but 80% of my desk top icons were missing. sorry forgot to add that Last edited by alcanman; 09-07-2009 at 12:54 PM. Reason: forgot to add info

09-07-2009, 03:26 PM	#3 (permalink)
Chevy Retired Join Date: Jul 2003 Location: Notlob Posts: 5,452 OS: Vista Ultimate My System	Re: cannot open pdf files What happens when you save the attachment then try to open it?

09-09-2009, 09:43 PM	#4 (permalink)
alcanman Registered User Join Date: Sep 2009 Posts: 5 OS: winxp media	Re: cannot open pdf files it wont let me save or do anything else with it. thanks

09-10-2009, 07:45 AM	#5 (permalink)
Dunedin Mentor Join Date: Jul 2007 Location: Over the Forth from Edinburgh, Scotland Posts: 3,585 OS: WinXP Pro/Windows7 RTM Ultimate	Re: cannot open pdf files Hello alcanman Uninstall Adobe and install Foxit ( Free ). It will do all you need. What are the file extensions of the attachments? . __________________

09-10-2009, 03:02 PM	#6 (permalink)
blah789 TSF Enthusiast Join Date: Aug 2008 Posts: 2,292 OS: Windows 2000 SP4 and Windows XP SP3	Re: cannot open pdf files Be careful with pdf files. Some have javascript exploits. Adobe had to patch their reader a few times already. Run the adobe update tool to have the latest version, or switch to alternate readers like pdf xchange viewer (the one I use), or foxit reader. I'd recommend doing an antivirus and antispyware scan with the latest definitions too just in case.

09-11-2009, 10:04 AM	#7 (permalink)
alcanman Registered User Join Date: Sep 2009 Posts: 5 OS: winxp media	Re: cannot open pdf files thanks for the info, i removed adobe reader,installed foxit and still nothing. i ran my adaware & trend micro anti virus but found nothing. im a truck driver so i dont have a lot of time to get on my laptop,so i think im going to have to use a pc doctor. thank you all for your time and help, alcanman

09-11-2009, 10:17 AM	#8 (permalink)
alcanman Registered User Join Date: Sep 2009 Posts: 5 OS: winxp media	Re: cannot open pdf files back one more time. i just forwarded the pdf file from my hotmail to my yahoo mail and i got it to open,so it must be something in my hotmail, right?