Mouse/Keyboard not functioning

Meschif · 07-05-2009, 03:32 PM

I'm looking at someone's computer, and I've plugged in my usb mouse / keyboard and while the keyboard works fine during bootup, it doesn't once it comes to the XP signon screen, nor does the mouse. I've plugged them into every usb slot and rebooted a few times and nothing!

**spike2me** · 07-05-2009, 03:50 PM

depending on the make and model, you may need to download a driver from the manufacturers web site

Meschif · 07-05-2009, 04:11 PM

it's just a regular dell standard usb keyboard.. i've never had to install drivers on any machine ive plugged it into..
and it works before it gets to windows

**spike2me** · 07-05-2009, 04:18 PM

Go into the Device Manager and see if there are any yellow marks for the USB Controller. Are any other USB devices recognized?

Meschif · 07-05-2009, 04:54 PM

i can't get past the login screen.. not even in safe mode. the mouse and keyboard do not work. keyboard works in bios fine but not windows

**spike2me** · 07-05-2009, 05:29 PM

Try a flash drive in Windows to see if it is recognized. go into the Device Manager (Start/Run and type devmgmt.msc) and make sure Universal Serial Bus is listed and there are no yellow marks. If not then Make sure USB is enabled in the Bios.

Meschif · 07-07-2009, 07:13 AM

i can't get into windows to get to the device manager.. that's the problem

07-05-2009, 03:32 PM	#1 (permalink)
Meschif Registered User Join Date: Aug 2004 Posts: 59 OS: WinXP	Mouse/Keyboard not functioning I'm looking at someone's computer, and I've plugged in my usb mouse / keyboard and while the keyboard works fine during bootup, it doesn't once it comes to the XP signon screen, nor does the mouse. I've plugged them into every usb slot and rebooted a few times and nothing!

07-05-2009, 03:50 PM	#2 (permalink)
spike2me TSF Enthusiast Join Date: Apr 2009 Location: Los Angeles Posts: 2,482 OS: XP SP3, Vista SP2, Windows7	Re: Mouse/Keyboard not functioning depending on the make and model, you may need to download a driver from the manufacturers web site __________________ Spike Baron A Plus, MCSE, MCAS (office 2007) MOUS, CNA

07-05-2009, 04:11 PM	#3 (permalink)
Meschif Registered User Join Date: Aug 2004 Posts: 59 OS: WinXP	Re: Mouse/Keyboard not functioning it's just a regular dell standard usb keyboard.. i've never had to install drivers on any machine ive plugged it into.. and it works before it gets to windows

07-05-2009, 04:18 PM	#4 (permalink)
spike2me TSF Enthusiast Join Date: Apr 2009 Location: Los Angeles Posts: 2,482 OS: XP SP3, Vista SP2, Windows7	Re: Mouse/Keyboard not functioning Go into the Device Manager and see if there are any yellow marks for the USB Controller. Are any other USB devices recognized? __________________ Spike Baron A Plus, MCSE, MCAS (office 2007) MOUS, CNA

07-05-2009, 04:54 PM	#5 (permalink)
Meschif Registered User Join Date: Aug 2004 Posts: 59 OS: WinXP	Re: Mouse/Keyboard not functioning i can't get past the login screen.. not even in safe mode. the mouse and keyboard do not work. keyboard works in bios fine but not windows

07-05-2009, 05:29 PM	#6 (permalink)
spike2me TSF Enthusiast Join Date: Apr 2009 Location: Los Angeles Posts: 2,482 OS: XP SP3, Vista SP2, Windows7	Re: Mouse/Keyboard not functioning Try a flash drive in Windows to see if it is recognized. go into the Device Manager (Start/Run and type devmgmt.msc) and make sure Universal Serial Bus is listed and there are no yellow marks. If not then Make sure USB is enabled in the Bios. __________________ Spike Baron A Plus, MCSE, MCAS (office 2007) MOUS, CNA

07-07-2009, 07:13 AM	#7 (permalink)
Meschif Registered User Join Date: Aug 2004 Posts: 59 OS: WinXP	Re: Mouse/Keyboard not functioning i can't get into windows to get to the device manager.. that's the problem