problems with xp

Jadebaby · 07-03-2009, 05:06 PM

Hi, a friend of mine is having problems with her xp, and we have no idea what to do so we are just going to reset it. I am not sure how to do this though, she has a dell and I have only ever done it on my toshiba. I know that she has to hit a button while the computer restarts but I am not sure which one. I am sorry for such a silly question but we called dell and they want $59 just to help us. Thanks buckets :)

**spike2me** · 07-03-2009, 05:17 PM

When the Dell splash screen appears during the computer startup process, press and hold <Ctrl> and then press <F11>. Then, release both keys at the same time.

Popstar13 · 07-03-2009, 05:19 PM

I think you need to press "Ctrl + F11 or it maybe F7" during boot and it should give you a menu. Also I would check this link: http://www.fixya.com/support/t294881-u_reset_dell_computer_back_factory

Jadebaby · 07-03-2009, 05:25 PM

Thank you guys bunches :) going to try it now

**simpswr** · 07-03-2009, 05:29 PM

If you have the Dell System restore you can use that and you will not need a install CD

http://support.dell.com/support/topi...g=&toggle=&dl=

If not, You can get a reinstallation guide specific to your Dell here
http://support.dell.com/support/topi...n&s=dhs&~ck=mn

This is a great guide for reinstalling on a Dell: http://www.djdenham.com/Install%20Procedures.htm

You can request a replacement instalation cd here:

http://support.dell.com/support/topi...doclang=en&cs=

07-03-2009, 05:06 PM	#1 (permalink)
Jadebaby Registered User Join Date: Jul 2009 Posts: 2 OS: vista	problems with xp Hi, a friend of mine is having problems with her xp, and we have no idea what to do so we are just going to reset it. I am not sure how to do this though, she has a dell and I have only ever done it on my toshiba. I know that she has to hit a button while the computer restarts but I am not sure which one. I am sorry for such a silly question but we called dell and they want $59 just to help us. Thanks buckets :)

07-03-2009, 05:17 PM	#2 (permalink)
spike2me TSF Enthusiast Join Date: Apr 2009 Location: Los Angeles Posts: 2,676 OS: XP SP3, Vista SP2, Windows7	Re: problems with xp When the Dell splash screen appears during the computer startup process, press and hold <Ctrl> and then press <F11>. Then, release both keys at the same time. __________________ Spike Baron A Plus, MCSE, MCAS (office 2007) MOUS, CNA

07-03-2009, 05:19 PM	#3 (permalink)
Popstar13 Registered User Join Date: Jul 2009 Location: Pennsylvania Posts: 23 OS: XP and Vista	Re: problems with xp I think you need to press "Ctrl + F11 or it maybe F7" during boot and it should give you a menu. Also I would check this link: http://www.fixya.com/support/t294881-u_reset_dell_computer_back_factory __________________ The bigger the risk, The bigger the reward...

07-03-2009, 05:25 PM	#4 (permalink)
Jadebaby Registered User Join Date: Jul 2009 Posts: 2 OS: vista	Re: problems with xp Thank you guys bunches :) going to try it now

07-03-2009, 05:29 PM	#5 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,315 OS: XP, Vista, Win 7	Re: problems with xp If you have the Dell System restore you can use that and you will not need a install CD http://support.dell.com/support/topi...g=&toggle=&dl= If not, You can get a reinstallation guide specific to your Dell here http://support.dell.com/support/topi...n&s=dhs&~ck=mn This is a great guide for reinstalling on a Dell: http://www.djdenham.com/Install%20Procedures.htm You can request a replacement instalation cd here: http://support.dell.com/support/topi...doclang=en&cs= __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?