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06-29-2009, 10:58 PM
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#1 (permalink) |
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Registered User
Join Date: Jun 2009
Posts: 2
OS: xp SP3
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Folders Are Disappearing From Hard drive
Good evening I'd really appreciate some help with my computer. Yesterday I noticed that some of my folders had disappeared from my hard drive. I run Trend Micro Internet Security 2007 and have conducted a couple of scan with no viruses found.
To test the system I created a new file folder on my C drive via file explore and moved some data into it. When I reboot my computer the new folder shows up in file explorer briefly and then appears to be deleted. I checked the amount of used space prior to adding the test folder and after I added it. I also check the used space after the test folder was deleted and it looks like the folder is removed completely as the used space drops back to the original value before the test folder was added. I'm not sure what to do next. I ran HijackThis as a diagnostic. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:35:22 PM, on 29/06/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Ahead\InCD\InCDsrv.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Google\Update\GoogleUpdate.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDet.EXE C:\WINDOWS\CTHELPER.EXE C:\Program Files\Logitech\iTouch\iTouch.exe C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe C:\WINDOWS\system32\RUNDLL32.EXE C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\Program Files\ASUS\Probe\AsusProb.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Logitech\MouseWare\system\em_exec.exe C:\WINDOWS\system32\agrsmsvc.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINDOWS\system32\CTsvcCDA.exe C:\WINDOWS\system32\crypserv.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\WINDOWS\system32\nvsvc32.exe C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe C:\WINDOWS\System32\snmp.exe C:\WINDOWS\system32\svchost.exe C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe C:\WINDOWS\System32\TUProgSt.exe C:\WINDOWS\system32\MsPMSPSv.exe C:\Program Files\iPod\bin\iPodService.exe C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe C:\WINDOWS\System32\svchost.exe C:\PROGRA~1\TRENDM~1\INTERN~1\PccGuide.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\Program Files\Internet Explorer\IEXPLORE.EXE R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://sympatico.msn.ca/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://start.shaw.ca/start/enca/addons/search/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local R3 - URLSearchHook: Hotspot Shield Toolbar - {c95a4e8e-816d-4655-8c79-d736da1adb6d} - C:\Program Files\Hotspot_Shield\tbHots.dll O1 - Hosts: 209.216.253.186 www.winmx.com err.winmx.com O1 - Hosts: 65.75.216.6 cache0.winmx.com test3201.winmx.com test3206.winmx.com O1 - Hosts: 65.75.216.7 cache1.winmx.com test3202.winmx.com test3207.winmx.com O1 - Hosts: 82.43.229.238 cache2.winmx.com test3203.winmx.com test3208.winmx.com O1 - Hosts: 205.238.40.1 cache3.winmx.com test3204.winmx.com O1 - Hosts: 205.238.40.2 cache4.winmx.com test3205.winmx.com O1 - Hosts: 65.75.216.6 c3310.z1301.winmx.com c3310.z1302.winmx.com c3310.z1303.winmx.com c3310.z1304.winmx.com c3310.z1305.winmx.com c3310.z1306.winmx.com O1 - Hosts: 65.75.216.6 c3311.z1301.winmx.com c3311.z1302.winmx.com c3311.z1303.winmx.com c3311.z1304.winmx.com c3311.z1305.winmx.com c3311.z1306.winmx.com O1 - Hosts: 65.75.216.6 c3312.z1301.winmx.com c3312.z1302.winmx.com c3312.z1303.winmx.com c3312.z1304.winmx.com c3312.z1305.winmx.com c3312.z1306.winmx.com O1 - Hosts: 65.75.216.7 c3313.z1301.winmx.com c3313.z1302.winmx.com c3313.z1303.winmx.com c3313.z1304.winmx.com c3313.z1305.winmx.com c3313.z1306.winmx.com O1 - Hosts: 65.75.216.7 c3314.z1301.winmx.com c3314.z1302.winmx.com c3314.z1303.winmx.com c3314.z1304.winmx.com c3314.z1305.winmx.com c3314.z1306.winmx.com O1 - Hosts: 65.75.216.7 c3315.z1301.winmx.com c3315.z1302.winmx.com c3315.z1303.winmx.com c3315.z1304.winmx.com c3315.z1305.winmx.com c3315.z1306.winmx.com O1 - Hosts: 82.43.229.238 c3316.z1301.winmx.com c3316.z1302.winmx.com c3316.z1303.winmx.com c3316.z1304.winmx.com c3316.z1305.winmx.com c3316.z1306.winmx.com O1 - Hosts: 82.43.229.238 c3317.z1301.winmx.com c3317.z1302.winmx.com c3317.z1303.winmx.com c3317.z1304.winmx.com c3317.z1305.winmx.com c3317.z1306.winmx.com O1 - Hosts: 205.238.40.1 c3318.z1301.winmx.com c3318.z1302.winmx.com c3318.z1303.winmx.com c3318.z1304.winmx.com c3318.z1305.winmx.com c3318.z1306.winmx.com O1 - Hosts: 205.238.40.2 c3319.z1301.winmx.com c3319.z1302.winmx.com c3319.z1303.winmx.com c3319.z1304.winmx.com c3319.z1305.winmx.com c3319.z1306.winmx.com O1 - Hosts: 65.75.216.6 c3520.z1301.winmx.com c3520.z1302.winmx.com c3520.z1303.winmx.com c3520.z1304.winmx.com c3520.z1305.winmx.com c3520.z1306.winmx.com O1 - Hosts: 65.75.216.6 c3521.z1301.winmx.com c3521.z1302.winmx.com c3521.z1303.winmx.com c3521.z1304.winmx.com c3521.z1305.winmx.com c3521.z1306.winmx.com O1 - Hosts: 65.75.216.6 c3522.z1301.winmx.com c3522.z1302.winmx.com c3522.z1303.winmx.com c3522.z1304.winmx.com c3522.z1305.winmx.com c3522.z1306.winmx.com O1 - Hosts: 65.75.216.7 c3523.z1301.winmx.com c3523.z1302.winmx.com c3523.z1303.winmx.com c3523.z1304.winmx.com c3523.z1305.winmx.com c3523.z1306.winmx.com O1 - Hosts: 65.75.216.7 c3524.z1301.winmx.com c3524.z1302.winmx.com c3524.z1303.winmx.com c3524.z1304.winmx.com c3524.z1305.winmx.com c3524.z1306.winmx.com O1 - Hosts: 65.75.216.7 c3525.z1301.winmx.com c3525.z1302.winmx.com c3525.z1303.winmx.com c3525.z1304.winmx.com c3525.z1305.winmx.com c3525.z1306.winmx.com O1 - Hosts: 82.43.229.238 c3526.z1301.winmx.com c3526.z1302.winmx.com c3526.z1303.winmx.com c3526.z1304.winmx.com c3526.z1305.winmx.com c3526.z1306.winmx.com O1 - Hosts: 82.43.229.238 c3527.z1301.winmx.com c3527.z1302.winmx.com c3527.z1303.winmx.com c3527.z1304.winmx.com c3527.z1305.winmx.com c3527.z1306.winmx.com O1 - Hosts: 205.238.40.1 c3528.z1301.winmx.com c3528.z1302.winmx.com c3528.z1303.winmx.com c3528.z1304.winmx.com c3528.z1305.winmx.com c3528.z1306.winmx.com O1 - Hosts: 205.238.40.2 c3529.z1301.winmx.com c3529.z1302.winmx.com c3529.z1303.winmx.com c3529.z1304.winmx.com c3529.z1305.winmx.com c3529.z1306.winmx.com O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll O2 - BHO: QFX Software KeyScrambler - {2B9F5787-88A5-4945-90E7-C4B18563BC5E} - C:\Program Files\KeyScrambler\KeyScramblerIE.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll O2 - BHO: Hotspot Shield Toolbar - {c95a4e8e-816d-4655-8c79-d736da1adb6d} - C:\Program Files\Hotspot_Shield\tbHots.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O3 - Toolbar: Hotspot Shield Toolbar - {c95a4e8e-816d-4655-8c79-d736da1adb6d} - C:\Program Files\Hotspot_Shield\tbHots.dll O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [nwiz] nwiz.exe /install O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe /r O4 - HKLM\..\Run: [CTDVDDET] C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDet.EXE O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe O4 - HKLM\..\Run: [shawnotify] c:\progra~1\shaw\update\siuloader.exe /notify O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKLM\..\Run: [ASUS Probe] C:\Program Files\ASUS\Probe\AsusProb.exe O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\S-1-5-18\..\RunOnce: [KeyScrambler] C:\Program Files\KeyScrambler\getting_started.html (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user') O4 - HKUS\.DEFAULT\..\RunOnce: [KeyScrambler] C:\Program Files\KeyScrambler\getting_started.html (User 'Default user') O9 - Extra button: (no name) - {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - C:\Program Files\KeyScrambler\KeyScramblerIE.dll O9 - Extra 'Tools' menuitem: &KeyScrambler... - {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - C:\Program Files\KeyScrambler\KeyScramblerIE.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/actives.../as2stubie.cab O16 - DPF: {54BE6B6F-3056-470B-97E1-BB92E051B6C4} (DeviceEnum Class) - http://h20264.www2.hp.com/ediags/dd/...osticsxp2k.cab O16 - DPF: {61A54BB0-F380-446F-8727-9AEA23711471} (CPlayFirstWeddingDashControl Object) - http://download.playfirst.com/play/g...h.1.0.0.55.cab O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1220412918890 O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/de...e/HPDEXAXO.cab O16 - DPF: {775879E2-7309-4619-BB02-AADE41F4B690} (CPlayFirstdreamControl Object) - http://download.playfirst.com/play/g...b.1.0.0.10.cab O16 - DPF: {B516CA4E-A5BA-405C-AFCF-A97F08CC7429} (GoBit Games Player) - http://aolsvc.aol.com/onlinegames/fr...sPlayer_v4.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = ed.shawcable.net,ed.shawcable.net O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = ed.shawcable.net,ed.shawcable.net O18 - Protocol: intu-qt2007 - {026BF40D-BA05-467B-9F1F-AD0D7A3F5F11} - C:\Tax\2007\Program Files\ic2007pp.dll O18 - Protocol: intu-qt2008 - {05E53CE9-66C8-4A9E-A99F-FDB7A8E7B596} - C:\Tax\2008\ic2008pp.dll O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\WINDOWS\system32\agrsmsvc.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: ASKUpgrade - Unknown owner - C:\Program Files\AskBarDis\bar\bin\ASKUpgrade.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe O23 - Service: Crypkey License - CrypKey (Canada) Ltd. - C:\WINDOWS\SYSTEM32\crypserv.exe O23 - Service: Google Update Service (gupdate1c9b013acb90b0) (gupdate1c9b013acb90b0) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe O23 - Service: Trend Micro Protection Against Spyware (PcScnSrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software - C:\WINDOWS\System32\TuneUpDefragService.exe O23 - Service: TuneUp Program Statistics Service (TuneUp.ProgramStatisticsSvc) - TuneUp Software - C:\WINDOWS\System32\TUProgSt.exe -- End of file - 15587 bytes |
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06-30-2009, 02:52 AM
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#2 (permalink) |
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Mentor
Join Date: Jul 2007
Location: Over the Forth from Edinburgh, Scotland
Posts: 3,571
OS: WinXP Pro/Windows7 RTM Ultimate
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Re: Folders Are Disappearing From Hard drive
Hello Timneedshelp
 I`m sorry, but we cannot help you with malware removal in this forum. Please read “Virus/Trojan/Spyware Removal Help “ and follow the instructions very carefully; then, post all the requested logs and information in the Virus Help Forum If you cannot complete any step, just miss it out and do what you can, but be sure to include this information in your post. Please ensure that you create a new thread in the Virus Help Forum; not back here in this one. Please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can. If the problem persists after that I think you need to check the hard drive First, back up all your important files Then Start/Run and type in cmd OK When the command window opens at the prompt type chkdsk /r (there is a space before /) Enter Reboot and chkdsk will run. Be prepared for this to take hours if chkdsk actually finds any problems and tries to fix them. .
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