Dkoolist1

Basically, the whole computer screen just freezes suddenly and without warning. When this happens, I have no choice but to press the power button. This usually happens when i click something.

mike2020learnin

Hello & welcome to TSF ,

there may be several steps that we need to take to solve this issue

here is one

now what i you need to do is go to your (device manager)

now once there you will want to select from the toolbar of the window(veiw) then a drop down menu / from it you will select (show all hidden devices)

now if you see any (red or yellow) quotation marks , make a note of what they & post them here

Dkoolist1

where is the device manager?

mike2020learnin

Hello

sorry for not getting back sooner (family issues)

how to find the device manager

start

select ( my computer ) by right clicking it

in the drop down menu select ( properties )

then in the window that reveals select ( hardware)

then in the next window select ( device manager)

then in the next window select ( Veiw )

then in the drop down menu select ( show all hidden devices )

now you will be looking for any red or yellow quotation marks or question marks/ if you see any then that means you have driver issues / write down what they are & post them back here

Dkoolist1

i got to the device manager and found a yellow question mark.
sorry if i didnt tell u earlier but my pc is chinese.
And i cant really read chinese.
But i think that it says Other...
and then below the "Other..." I found sumthing that starts with the letters "PCI".
It also has a yellow question mark but with a small exclamation mark next to it.

justpassingby

What's the exact model of your Toshiba laptop ? Download and install the latest drivers from Toshiba's website (click on download at the top).

How come your OS is in chinese ?

Dkoolist1

Okay,
My PC is fine now
I sent it to a repair shop and got the driver fixed
Thanks for all your help