![]() |
![]() |
![]() |
|||||
![]() |
![]() |
![]() |
![]() |
![]() |
|||
| Welcome
to Tech Support Forum home to more then 136,000 problems solved. Issues
have included: Spyware, Malware, Virus Issues, Windows, Microsoft,
Linux, Networking, Security, Hardware, and Gaming Getting your
problem solved is as easy as: 1. Registering for a free account 2. Asking your question 3. Receiving an answer Registered members: * See fewer ads. * And much more..
|
| Want to know how to post a question? click here | Having problems with spyware and pop-ups? First Steps |
|
|||||||
| Windows XP Support Find support for Windows XP here. |
![]() |
|
|
LinkBack | Thread Tools |
|
|
#1 (permalink) |
|
Registered User
Join Date: Oct 2008
Posts: 1
OS: Windows XP
|
Virus Won't Allow My Anti Virus To Work
My first and biggest problem is that my anti virus program wont load upon start-up anymore, and it is finding malicious code in the file, but is failing to delete it. even tho my anti virus wont respond when told to run a system scan, it is however occasionally showing me a pop up window that reads as follows:
Malicious code found in file C:/SYSTEM VOLUME INFORMATION_RESTORE{5C396E07-833E-491F-BE3D-268D8F53BE05}\RP190\A0083418.EXE. Infection: Packed.Win32.Poly Crypt.d Action Failed I have F Secure Anti Virus (which isn't working), and I just previously installed Spyware Doctor. The Spyware Doctor ran originally, found infections and deleted them, none that were severe, only medium threats. I restarted my computer, and since then The Spyware Doctor doesn't want to work either. I've tried a system restore but there is no dates available before the day I first experienced problems. I've also done a search for the file, but a pop up window appeared saying "Access Denied" I have a hijack this log it is as follows: Logfile of HijackThis v1.99.1 Scan saved at 11:10:06 PM, on 10/21/2008 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16735) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\csrss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Windows Defender\MsMpEng.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\F-Secure\BackWeb\7681197\Program\SERVIC~1.EXE C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe C:\Program Files\F-Secure\Anti-Virus\fsgk32st.exe C:\Program Files\F-Secure\BackWeb\7681197\program\fsbwsys.exe C:\Program Files\F-Secure\Anti-Virus\FSGK32.EXE C:\Program Files\F-Secure\Common\FSMA32.EXE C:\Program Files\F-Secure\Anti-Virus\fssm32.exe C:\Program Files\F-Secure\Common\FSMB32.EXE C:\WINDOWS\system32\svchost.exe C:\Program Files\M-Audio\MobilePre\Install\MPInst.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\F-Secure\Common\FCH32.EXE C:\WINDOWS\System32\svchost.exe C:\Program Files\Spyware Doctor\pctsAuxs.exe C:\Program Files\F-Secure\Common\FAMEH32.EXE C:\Program Files\F-Secure\Anti-Virus\fsqh.exe C:\Program Files\F-Secure\Anti-Virus\fsrw.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\Program Files\F-Secure\FWES\Program\fsdfwd.exe C:\Program Files\F-Secure\Common\FNRB32.EXE C:\Program Files\F-Secure\Common\FIH32.EXE C:\WINDOWS\System32\alg.exe C:\Program Files\Spyware Doctor\pctsGui.exe C:\Program Files\F-Secure\BackWeb\7681197\program\F-Secure Automatic Update.exe C:\Program Files\Spyware Doctor\pctsSvc.exe C:\Program Files\Spyware Doctor\pctsTray.exe C:\WINDOWS\system32\ctfmon.exe C:\WINDOWS\system32\msiexec.exe C:\TOOLKIT\Anti-Spyware\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://us.f636.mail.yahoo.com/ym/log...=augkt4o8c4q2p R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://go.microsoft.com/fwlink/?LinkId=54843 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\PCHEALTH\HELPCTR\System\panels\blank.htm R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\PCHEALTH\HELPCTR\System\panels\blank.htm R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://update.microsoft.com/microsoftupdate R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\F-Secure\Common\FSM32.EXE" /splash O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\F-Secure\TNB\TNBUtil.exe" /CHECKALL /WAITFORSW O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe" O4 - HKLM\..\RunOnce: [*Restore] C:\WINDOWS\system32\restore\rstrui.exe -c O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - Global Startup: F-Secure Automatic Update.lnk = C:\Program Files\F-Secure\BackWeb\7681197\program\F-Secure Automatic Update.exe O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present O8 - Extra context menu item: &Block this popup - C:\Program Files\F-Secure\Anti-Spyware\blockpopups.htm O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll O9 - Extra button: IE Shield - {300DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\F-Secure\Anti-Spyware\ieshield.dll O9 - Extra 'Tools' menuitem: IE Shield... - {300DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\F-Secure\Anti-Spyware\ieshield.dll O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O11 - Options group: [INTERNATIONAL] International* O16 - DPF: {0B79F48A-E8D6-11DB-9283-E25056D89593} (F-Secure Online Scanner 3.1) - http://support.f-secure.com/ols/fscax.cab O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1177970827966 O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1203447716828 O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing) O20 - Winlogon Notify: hgggebx - hgggebx.dll (file missing) O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll O23 - Service: F-Secure Automatic Update (BackWeb Plug-in - 7681197) - F-Secure Automatic Update - C:\PROGRA~1\F-Secure\BackWeb\7681197\Program\SERVIC~1.EXE O23 - Service: Capture Device Service - InterVideo Inc. - C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corp. - C:\Program Files\F-Secure\Anti-Virus\fsgk32st.exe O23 - Service: F-Secure Network Request Broker - F-Secure Corporation - C:\Program Files\F-Secure\Common\FNRB32.EXE O23 - Service: fsbwsys - F-Secure Corp. - C:\Program Files\F-Secure\BackWeb\7681197\program\fsbwsys.exe O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\F-Secure\FWES\Program\fsdfwd.exe O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\F-Secure\Common\FSMA32.EXE O23 - Service: MobilePre Installer (MobilePreInstallerService) - M-Audio - C:\Program Files\M-Audio\MobilePre\Install\MPInst.exe O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINDOWS\System32\TuneUpDefragService.exe Please help I'm not that good with computers, but I am able to follow instructions thanks alot -Tony |
|
|
|
| Important Information |
|
Join the #1 Tech Support Forum Today - It's Totally Free!
TechSupportForum.com is a leading support website for your computer needs. We offer free, friendly and personalized computer support. Why pay to have your computer fixed when you can do it for free. Join TechSupportforum.com Today - Click Here |
|
|
#2 (permalink) |
|
Design Team Member
Join Date: Jul 2007
Location: Coventry, UK
Posts: 1,854
OS: Vista, various linux distros
|
Re: Virus Won't Allow My Anti Virus To Work
Hey, we can't help you with viruses in this sub-forum. Read this article: http://www.techsupportforum.com/secu...oval-help.html
And post in the HJT Log Help sub-forum. Cheers, Jamey |
|
|
|
![]() |
| Thread Tools | |
|
|