Virus disables Automatic Updates

Mad Scientist · 10-16-2008, 11:02 PM

Recently, my computer was infected with a virus that disables my Windows Automatic Updates. I have Symantec Anti virus which does find this virus which turns out to be a device driver of some sort. Symantec requires a reboot after "deleting" the file however upon reboot and once windows starts, the virus remains and Symantec's automatic alert tells me of the problem. It seems that the virus never goes away. I still can't turn on automatic updates no matter what I do. I've tried going into Start/Run/regsvr32 to fix the problem but even then I cannot enable automatic updates. Any suggestions would be appreciated.

sjb007 · 10-17-2008, 12:11 AM

Hi there

Welcome to TSF

I recommend that you follow our 5 Step process outlined here:

IMPORTANT - Read This Before Posting For Malware Removal Help

After running through all the steps, please post the requested logs in the HijackThis Log Help section of the forum (Not in here)

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Security Forum is always busy, so I would ask for your patience while waiting for a reply from a helper - it may take a few days.

Regards..

Ancient Wisdom · 11-11-2008, 08:42 PM

what happened to the link for the fix??? instructional link (5 steps) is missing... error msg says 'link invalid, notify admin --- please update post on this issue.
thanks

sjb007 · 11-11-2008, 11:35 PM

We now run a different method of preperation for malware removal

>> NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help

10-16-2008, 11:02 PM	#1 (permalink)
Mad Scientist Registered User Join Date: Oct 2008 Posts: 2 OS: Windows XP 32	Virus disables Automatic Updates Recently, my computer was infected with a virus that disables my Windows Automatic Updates. I have Symantec Anti virus which does find this virus which turns out to be a device driver of some sort. Symantec requires a reboot after "deleting" the file however upon reboot and once windows starts, the virus remains and Symantec's automatic alert tells me of the problem. It seems that the virus never goes away. I still can't turn on automatic updates no matter what I do. I've tried going into Start/Run/regsvr32 to fix the problem but even then I cannot enable automatic updates. Any suggestions would be appreciated.

10-17-2008, 12:11 AM	#2 (permalink)
sjb007 Analyst, Security Team Join Date: Dec 2007 Location: Lincoln UK Posts: 2,089 OS: Vista Premium 64x My System	Re: Virus disables Automatic Updates Hi there Welcome to TSF I recommend that you follow our 5 Step process outlined here: IMPORTANT - Read This Before Posting For Malware Removal Help After running through all the steps, please post the requested logs in the HijackThis Log Help section of the forum (Not in here) If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply. Please note that the Security Forum is always busy, so I would ask for your patience while waiting for a reply from a helper - it may take a few days. Regards.. __________________ Better to die than be a coward - The Gurkha Motto The Gurkha Justice Campaign If we have helped you then please consider donating

11-11-2008, 08:42 PM	#3 (permalink)
Ancient Wisdom Registered User Join Date: Nov 2008 Location: Gold Coast of Southern California Posts: 33 OS: WinXP Pro sp3	Re: Virus disables Automatic Updates what happened to the link for the fix??? instructional link (5 steps) is missing... error msg says 'link invalid, notify admin --- please update post on this issue. thanks Last edited by Ancient Wisdom; 11-11-2008 at 08:44 PM.

11-11-2008, 11:35 PM	#4 (permalink)
sjb007 Analyst, Security Team Join Date: Dec 2007 Location: Lincoln UK Posts: 2,089 OS: Vista Premium 64x My System	Re: Virus disables Automatic Updates We now run a different method of preperation for malware removal >> NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help __________________ Better to die than be a coward - The Gurkha Motto The Gurkha Justice Campaign If we have helped you then please consider donating