![]() |
![]() |
![]() |
|||||
![]() |
![]() |
![]() |
![]() |
![]() |
|||
| Welcome
to Tech Support Forum home to more then 136,000 problems solved. Issues
have included: Spyware, Malware, Virus Issues, Windows, Microsoft,
Linux, Networking, Security, Hardware, and Gaming Getting your
problem solved is as easy as: 1. Registering for a free account 2. Asking your question 3. Receiving an answer Registered members: * See fewer ads. * And much more..
|
| Want to know how to post a question? click here | Having problems with spyware and pop-ups? First Steps |
|
|||||||
| Windows XP Support Find support for Windows XP here. |
![]() |
|
|
LinkBack | Thread Tools |
|
|
#1 (permalink) |
|
Registered User
Join Date: Aug 2008
Location: Idaho
Posts: 16
OS: xp
|
computer freezes even after registry and spyware cleaning. whats going on?
|
|
|
|
| Important Information |
|
Join the #1 Tech Support Forum Today - It's Totally Free!
TechSupportForum.com is a leading support website for your computer needs. We offer free, friendly and personalized computer support. Why pay to have your computer fixed when you can do it for free. Join TechSupportforum.com Today - Click Here |
|
|
#2 (permalink) | |
|
Tech, Microsoft Support
|
Re: computer freezes
Quote:
![]() No idea?????? What computer? What spyware? How did you get rid of it? Registry cleaning is not good, you have very likely done some serious damage, but we can help you if you provide some details. Use Belarc Advisor it builds a detailed profile of your installed software and hardware, including Microsoft Hotfixes, and displays the results in your Web browser. All of your PC profile information is kept private on your PC and is not sent to any web server. NOTE: When providing this information please remove any licenses, listed in the results. How to post a Screenshot Anything here you don't understand, please post back.
__________________
Regards, Dave. ![]() If it ain't broke, don't fix it.. |
|
|
|
|
|
|
#3 (permalink) |
|
Tech, Microsoft Support
Join Date: Apr 2008
Location: California
Posts: 1,168
OS: Win Vista Ultimate EditionSP1/WinXPSP3
Blog Entries: 2
|
Re: computer freezes
Computer freezes while booting or is it while it is running?
Are there any any relevant error messages that may help in troubleshooting the freezes? How new or how old is this computer? PC or MAC? |
|
|
|
|
|
#7 (permalink) |
|
Registered User
Join Date: Aug 2008
Location: Idaho
Posts: 16
OS: xp
|
Re: computer freezes
[attach]untitled.JPG[/attach]
|
|
|
|
|
|
#8 (permalink) | |
|
Tech, Microsoft Support
|
Re: computer freezes
Please rerun Belarc following the instructions below and post results back here. Don't forget to delete your 25 digit PID located in this line,
Quote:
Belarc Advisor report - Click on Belarc link, install it and run. When asked to update security definitions... say NO - the output will then appear in a web browser. If IE6/7 save Belarc in mht format (page, save as, single web archive - mht format); if Firefox - save as a web page in html format. Post back here with details.
__________________
Regards, Dave. ![]() If it ain't broke, don't fix it.. |
|
|
|
|
|
|
#10 (permalink) |
|
Tech, Microsoft Support
|
Re: computer freezes
Follow the instuctions for saving the page, then copy/paste the whole thing into an email, i will do the neccessary editing for you and then i will post it here in case anyone else can make suggestions.
I am sending you a private message now containing my email address.
__________________
Regards, Dave. ![]() If it ain't broke, don't fix it.. |
|
|
|
|
|
#11 (permalink) |
|
Tech, Microsoft Support
|
Re: computer freezes
If you have any problems with the instructions please say so and i will post more detailed ones.
I sometimes forget that not everyone is as computer savvy as we are.
__________________
Regards, Dave. ![]() If it ain't broke, don't fix it.. |
|
|
|
|
|
#12 (permalink) |
|
Tech, Microsoft Support
|
Re: computer freezes
Hi again,
Here is the Belarc report you provided, I have edited it so that your licence info cannot be seen now. After a quick look, i can see lots of resource hogging programs which i will advise about later, but i have yet to find the conflict which may be causing the problem. I will keep you posted. Meanwhile, if anyone else has any input, its more than welcome. ![]() Code:
Belarc Advisor Current Profile
The license associated with the Belarc Advisor product allows for
free personal use only. Use on multiple computers in a corporate,
educational, military or government installation is prohibited. See
the license agreement for details. The information on this page was
created locally on your computer by the Belarc Advisor. Your
computer profile was not sent to a web server. Click here for more
info.
About Belarc
System Management Products
Your Privacy
In page Links:
Installed Hotfixes
Software Licenses
Software Versions
System Security StatusCIS Benchmark Score
Available only for Windows 2000, XP Pro, and 2003
Virus Protection
Up-to-date
Microsoft Security Updates
Up-to-date
Computer Profile Summary
Computer Name: Pat (in MSHOME)
Profile Date: Thursday, August 28, 2008 9:00:29 AM
Advisor Version: 7.2x
Windows Logon: Owner
Click here for Belarc's System Management products, for large and
small companies.
Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Dell Computer
Corporation Dimension 2350 A01
System Service Tag: 83ZVD21 (support for this PC)
Chassis Serial Number: 83ZVD21
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.00 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Dell Computer Corporation
07W080 A00
Serial Number: CN708212CSL05S
Bus Clock: 400 megahertz
BIOS: Mitac International A01 12/17/2002
Drives Memory Modules c,d
59.96 Gigabytes Usable Hard Drive Capacity
23.53 Gigabytes Hard Drive Free Space
HL-DT-ST CD-RW GCE-8400B [CD-ROM drive]
TSSTcorp CD/DVDW TS-H552U [CD-ROM drive]
3.5" format removeable media [Floppy drive]
IC35L060AVV207-0 [Hard drive] (60.00 GB) -- drive 0, s/n
VNVB02G2G6YD5J, rev V22OA63A, SMART Status: Healthy 256 Megabytes
Installed Memory
Slot 'A0' has 256 MB
Slot 'A1' is Empty
Local Drive Volumes
c: (NTFS on drive 0)59.96 GB23.53 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accountslast logon
Owner8/25/2008 6:28:53 PM(admin)
local system accounts
Administratornever(admin)
ASPNETnever
Guestnever
HelpAssistantnever
SUPPORT_388945a0never
Marks a disabled account; Marks a locked account HP
Deskjet D2400 serieson USB002
HP PSC 1400 serieson USB001
Controllers Display
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82845G/GL/GE/PE/GV
Graphics Controller [Display adapter]
Dell E151FP [Monitor] (14.9"vis, January 2003)
Bus Adapters Multimedia
Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 SoundMAX
Integrated Digital Audio
Communications Other Devices
BCM V.92 56K Modem
Broadcom 440x 10/100 Integrated Controller
primary APIPA Address: 169.254.56.209 / 16
Physical Address: 00:08:74:C2:27:1B
Networking Dns Servers: 64.126.133.1
64.126.155.1
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Printing Support
USB Root Hub (4x)
Virus Protection [Back to Top]
Norton 360 Version 2007
Realtime File Scanning On
Missing Microsoft Security Hotfixes [Back to Top]
All required security hotfixes (using the 08/12/2008 Microsoft
Security Bulletin Summary) have been installed.
Installed Microsoft Hotfixes [Back to Top]
.NETFramework
1.1
S867460 on 12/21/2007 (details...)
M928366 on 12/22/2007 (details...)
CAPICOM
KB931906 on 5/9/2007 (details...)
Internet Explorer 6
SP1
KB918439-IE6SP1-20060530.145346 on 4/9/2007
(details...)
KB918899-IE6SP1-20060725.123917 on 4/10/2007
(details...)
KB925486-IE6SP1-20060918.120000 on 4/10/2007
(details...)
MSXML4SP2
KB927978 on 6/3/2007 (details...)
KB936181 on 8/20/2007 (details...)
Outlook Express 6
SP1
KB911567-OE6SP1-20060316.165634 on 4/10/2007
(details...)
Windows Media Format 11 SDK
KB929399 (details...)
SP0
KB929399 on 12/21/2007 (details...)
Windows Media Player 11
KB936782_WMP11 (details...)
KB939683 (details...)
SP0
KB939683 on 12/21/2007 (details...)
SP2
KB936782_WMP11 on 12/21/2007 (details...)
Windows Media Player 6.4
KB925398_WMP64 (details...)
SP0
KB925398_WMP64 on 4/11/2007 (details...)
Windows Media Player 8
KB917734_WMP8 (details...)
SP0
KB917734_WMP8 on 4/10/2007 (details...)
Windows Media Player 9
KB917734_WMP9 (details...)
SP0
KB917734_WMP9 on 4/11/2007 (details...)
Windows Media Player
SP0
KB911564 on 4/10/2007 (details...)
Windows XP
KB923689 (details...)
KB941569 (details...)
SP0
KB904706 on 4/10/2007 (details...)
KB923689 on 4/11/2007 (details...)
KB928090-IE7 on 4/11/2007 (details...)
KB929969 on 4/11/2007 (details...)
KB931768-IE7 on 5/12/2007 (details...)
KB933566-IE7 on 7/3/2007 (details...)
KB937143-IE7 on 8/20/2007 (details...)
KB938127-IE7 on 8/20/2007 (details...)
KB941569 on 12/21/2007 (details...)
KB942615-IE7 on 12/21/2007 (details...)
KB944533-IE7 on 2/13/2008 (details...)
KB947864-IE7 on 4/9/2008 (details...)
KB950759-IE7 on 6/11/2008 (details...)
KB953838-IE7 on 8/13/2008 (details...)
SP10
MSCOMPPACKV1 on 8/18/2007 (Microsoft Compression
Client Pack 1.0 for Windows XP)
SP2
KB811113[SP] on 4/10/2007 (details...)
SP3
KB873339 on 4/10/2007 (details...)
KB885835 on 4/10/2007 (details...)
KB885836 on 4/10/2007 (details...)
KB886185 on 4/11/2007 (details...)
KB887472 on 4/11/2007 (details...)
KB888302 on 4/10/2007 (details...)
KB890046 on 4/10/2007 (details...)
KB890859 on 4/10/2007 (details...)
KB891781 on 4/10/2007 (details...)
KB893756 on 4/10/2007 (details...)
KB893803V2 on 1/2/2008 (details...)
KB896344 on 4/23/2007 (details...)
KB896358 on 4/10/2007 (details...)
KB896423 on 4/10/2007 (details...)
KB896424 on 4/10/2007 (details...)
KB896428 on 4/10/2007 (details...)
KB898461 on 4/6/2007 (details...)
KB899587 on 4/10/2007 (details...)
KB899591 on 4/10/2007 (details...)
KB900485 on 4/11/2007 (details...)
KB900725 on 4/10/2007 (details...)
KB901017 on 4/10/2007 (details...)
KB901214 on 4/10/2007 (details...)
KB902400 on 4/10/2007 (details...)
KB904706 on 4/11/2007 (details...)
KB904942 on 4/11/2007 (details...)
KB905414 on 4/10/2007 (details...)
KB905749 on 4/10/2007 (details...)
KB908519 on 4/10/2007 (details...)
Windows XP
SP3 (continued)
KB908531 on 4/10/2007 (details...)
KB910437 on 4/10/2007 (details...)
KB911280 on 4/10/2007 (details...)
KB911562 on 4/10/2007 (details...)
KB911927 on 4/10/2007 (details...)
KB912919 on 4/10/2007 (details...)
KB913580 on 4/10/2007 (details...)
KB914388 on 4/10/2007 (details...)
KB914389 on 4/10/2007 (details...)
KB914440 on 4/11/2007 (details...)
KB915865 on 4/11/2007 (details...)
KB916595 on 4/11/2007 (details...)
KB917344 on 4/10/2007 (details...)
KB917422 on 4/10/2007 (details...)
KB917953 on 4/10/2007 (details...)
KB918118 on 4/11/2007 (details...)
KB919007 on 4/10/2007 (details...)
KB920213 on 4/11/2007 (details...)
KB920342 on 4/23/2007 (details...)
KB920670 on 4/10/2007 (details...)
KB920683 on 4/10/2007 (details...)
KB920685 on 4/10/2007 (details...)
KB920872 on 4/11/2007 (details...)
KB921398 on 4/10/2007 (details...)
KB921503 on 8/15/2007 (details...)
KB921883 on 4/10/2007 (details...)
KB922582 on 4/11/2007 (details...)
KB922616 on 4/10/2007 (details...)
KB922819 on 4/10/2007 (details...)
KB923191 on 4/10/2007 (details...)
KB923414 on 4/10/2007 (details...)
KB923694 on 4/11/2007 (details...)
KB923980 on 4/11/2007 (details...)
KB924191 on 4/10/2007 (details...)
KB924270 on 4/11/2007 (details...)
KB924496 on 4/10/2007 (details...)
KB924667 on 4/11/2007 (details...)
KB925902 on 4/11/2007 (details...)
KB926239 on 8/18/2007 (details...)
KB926255 on 4/11/2007 (details...)
KB926436 on 4/11/2007 (details...)
KB927779 on 4/11/2007 (details...)
KB927802 on 4/11/2007 (details...)
KB927891 on 5/24/2007 (details...)
KB928255 on 4/11/2007 (details...)
KB928843 on 4/11/2007 (details...)
KB929123 on 6/16/2007 (details...)
KB930178 on 4/11/2007 (details...)
KB930916 on 5/9/2007 (details...)
KB931261 on 4/11/2007 (details...)
KB931784 on 4/11/2007 (details...)
KB931836 on 4/11/2007 (details...)
KB932168 on 4/11/2007 (details...)
KB932823-V3 on 5/28/2008 (details...)
KB933729 on 12/21/2007 (details...)
KB935839 on 6/16/2007 (details...)
KB935840 on 6/16/2007 (details...)
KB936021 on 8/20/2007 (details...)
KB936357 on 7/12/2007 (details...)
KB938828 on 8/20/2007 (details...)
KB938829 on 8/15/2007 (details...)
KB941202 on 12/21/2007 (details...)
KB941568 on 12/21/2007 (details...)
KB941644 on 1/9/2008 (details...)
KB941693 on 4/9/2008 (details...)
KB942763 on 12/21/2007 (details...)
KB943055 on 2/13/2008 (details...)
KB943460 on 12/21/2007 (details...)
KB943485 on 1/9/2008 (details...)
KB944653 on 12/21/2007 (details...)
KB945553 on 4/9/2008 (details...)
KB946026 on 2/13/2008 (details...)
KB948590 on 4/9/2008 (details...)
KB948881 on 4/9/2008 (details...)
KB950749 on 5/14/2008 (details...)
SP4
KB946648 on 8/13/2008 (details...)
KB950760 on 6/11/2008 (details...)
KB950762 on 6/11/2008 (details...)
KB951066 on 8/13/2008 (details...)
KB951072-V2 on 8/13/2008 (details...)
KB951376 on 6/11/2008 (details...)
KB951376-V2 on 6/20/2008 (details...)
KB951698 on 6/11/2008 (details...)
KB951748 on 7/9/2008 (details...)
KB952287 on 8/13/2008 (details...)
KB952954 on 8/13/2008 (details...)
KB953839 on 8/13/2008 (details...)
Windows
SP1
IDNMITIGATIONAPIS on 4/11/2007 (Microsoft
Internationalized Domain Names Mitigation APIs)
NLSDOWNLEVELMAPPING on 4/11/2007 (Microsoft
National Language Support Downlevel APIs)
Click here to see all available Microsoft security hotfixes for this
computer.
Marks a security hotfix (using the 08/12/2008 Microsoft
Security Bulletin Summary)
Marks a security hotFix that fails verification (a
security vulnerability)
Marks a hotfix that verifies correctly
Marks a hotfix that fails verification (note that failing
hotfixes need to be reinstalled)
Unmarked hotfixes lack the data to allow verification
Click here for Belarc's System Management products, for large and
small companies.
Software Licenses [Back to Top]
Ahead - InCD1A20-020N-0130-1842-1128-1933
Belarc - Advisorff0b3f47
CISRA - Canon Utilities ZoomBrowser EXCanon ZoomBrowser
Corel - QuattroProWXPDL-T821681082
Corel - WordPerfect Office 2002WXP
Corel - WordPerfect SuiteWXPDL-T821681082
Hewlett-Packard - WebRegCN55VB11XS04BN
Microsoft - Internet Explorer84876-600-8034076-04845
Microsoft - MediaPlayer69808-417-5286885-04918
Microsoft - WebFldrs XP12345-111-1111111-65190
Microsoft - Windows XP Home Edition55277-OEM-0045982-84846
(Key: xxxxx-xxxxx-xxxxx-xxxxx-xxxxx)e
Microsoft - Works 6.053656-347-4019894-04609 (Key:
xxxxx-xxxxx-xxxxx-xxxxx-xxxxx)
Symantec - AppCore1
Symantec - AV1
Symantec - GearDrvs1
Symantec - Norton 3601
Symantec - Real Time Storage Protection Component1
Symantec - SuppSoft1
Symantec - SymNet1
Symantec - Technical Support Controls1
Software Versions (mouse over * for details, click * for location)
[Back to Top]
2nd Story Software - TaxACT 2007 Version 1, 0, 0, 0 *
Adobe Acrobat Version 8.0.0.0 *
Adobe Photoshop Album Starter Edition Version 3.2.0.77764 *
Adobe Reader Version 8.1.0.2007051100 *
Ahead Software AG InCD Version 4, 2, 16, 0 *
Ahead Software AG InCDL Version 4, 2, 16, 0 *
Ahead Software AG incdsrv Version 4, 2, 16, 0 *
Belarc, Inc. - Advisor Version 7.2x *
Canon Digital Camera Version 1.2.0.13 *
Canon Information Systems Research Australia Pty Ltd. - PhotoRecord
Version 1, 6, 0, 12 *
Canon Utilities PhotoStitch Launcher Version 3.1.2 *
Canon Utilities RemoteCapture Version 2.7.0.10 *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
Corel Corporation Limited - PerfectScript 10 Version 10.0.0.696 *
Corel Corporation Limited - Quattro(R) Pro 10 Version 10.0.0.696 *
Corel Corporation Limited - WordPerfect (R) Office 2002 Version
10.0.0.696 *
Corel Corporation Limited - WordPerfect(R) 10 Version 10.0.0.696 *
Corel(R) Presentations (TM) 10 Version 10.0.0.696 *
CorelDRAW(R) Version 10.696 *
Hewlett-Packard - HP Installer Version 9,0,0,62 *
Hewlett-Packard - HP Software Update Client Version 4, 0, 4, 1 *
Hewlett-Packard - Install Consumer Experience Version 4,0,0,81 *
Hewlett-Packard Co. - hp digital imaging - hp all-in-one series
Version 090.000.146.000 *
Hewlett-Packard Development Co. L.P. - hp digital imaging Version
080.000.257.011 *
HotSync® Manager, Palm Desktop Version 4.1.0 *
HP PML Version 9, 0, 0, 0 *
InstallDriver Module Version 7.07 *
Intel(R) Common User Interface Version 7.0.0.4342 *
Lavasoft - Ad-Aware Service Version 7,1,0,12 *
Lavasoft AB - Ad-Aware Version 7.1.0.6 *
Lavasoft AB - Update Manager Version 1.0.0.0 *
Lavasoft ThreatWork Version 7.1 *
LimeWire Version 1, 0, 0, 2 *Macromedia, Inc. - Authorware Runtime
Version 5.1.0.0 *
Microsoft (r) Windows Script Host Version 5.6.0.8820 *
Microsoft Clip Gallery Version 5.2.01.0223 *
Microsoft Corporation - Internet Explorer Version 7.00.6000.16705 *
Microsoft Corporation - Windows Installer - Unicode Version
3.1.4000.1823 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft(R) MSN (R) Communications System Version 7.02.0005.2202 *
Microsoft® .NET Framework Version 2.0.50727.1433 *
Microsoft® Works 6.0 Version 6.00.1903.0 *
Miracle Technologies - Perfect Optimizer Version 3.1.0.10 *
OBD2 TekLink 2 Version 2, 0, 2, 0 *
OBD2_TekLink_Start2.0 *
Palm Desktop Version 4.0.0 *
Palm Note Pad Version 1.5 *
palmOne Quick Install Version 1.1.0 *
PalmSource, Inc. - Palm Desktop Version 4.1.4 *
RegCure Application Version 1, 5, 0, 1 *
Sierra Auto Run Version 1, 0, 0, 0 *
Sun Microsystems, Inc. - Java(TM) Platform SE 6 U7 Version 6.0.70.6
*
Symantec Core Component Version 1.9.2.74 *
Symantec Corporation - Firewall Component Version 1.2 *
Symantec Corporation - LiveUpdate Notice Version 1.4 *
Symantec Corporation - LiveUpdate Version 3.2.0.68 *
Symantec Corporation - Norton 360 Version 1.3 *
Symantec Security Technologies Version 106.3.2.7 *
TaxACT 2007 Version 1.0.0.0 *
Wizards to adjust .NET Framework security, assign trust to
assemblies, and fix broken .NET applications. Version 1.0.5000.0 *
XPMedic Version 1.1.0.0 *
YourWare Solutions (TM) - FRXPRO Version 1.0.0.0 *
Zb Module Version 4.1.0.46 *
* Click to see where software is installed.
a. Megahertz measurement may be inaccurate if other programs were
busy during last analysis.
b. Data may be transferred on the bus at one, two, or four times the
Bus Clock rate.
c. Memory slot contents may not add up to Installed Memory if some
memory is not recognized by Windows.
d. Memory slot contents is reported by the motherboard BIOS. Contact
system vendor if slot contents are wrong.
e. This may be the manufacturer's factory installed product key
rather than yours.
Copyright 2000-7, Belarc, Inc. All rights reserved.
Legal notice. U.S. Patents 6085229, 5665951 and Patents pending.
__________________
Regards, Dave. ![]() If it ain't broke, don't fix it.. |
|
|
|
|
|
#13 (permalink) | |
|
Registered User
Join Date: Aug 2008
Location: S.Cal. La Puente
Posts: 114
OS: xp pro
|
Re: computer freezes
Quote:
i would start with the horrible 360, and all of the norton. then from there remove some of the yourware and media applications |
|
|
|
|
|
|
#14 (permalink) |
|
Tech, Microsoft Support
|
Re: computer freezes
Hello again,
One of my colleagues quite rightly pointed out that you are sadly lacking in the Ram dept, especially running all this resource hogging software. My next advice is going to include getting rid of Norton 360 in particular. I'm sorry if you have paid for it but i don't see how we are going to get anywhere otherwise. Please advise if you are ready to do this and i will talk you through the steps required. Note: after all this is done you still won't notice much improvement speed wise but we can at least get your system running stable again. I strongly advise that you double your memory at the very least but more is better.
__________________
Regards, Dave. ![]() If it ain't broke, don't fix it.. |
|
|
|
|
|
#15 (permalink) | |
|
Registered User
Join Date: Aug 2008
Location: S.Cal. La Puente
Posts: 114
OS: xp pro
|
Re: computer freezes
Quote:
opening notepad would lag :) Thanks Wolf~ |
|
|
|
|
|
|
#17 (permalink) | |
|
Tech, Microsoft Support
|
Re: computer freezes
This from our security section Here
Quote:
First of all we need to make sure we can get back to where we are now just in case anything does go wrong. If you get stuck or even if you are not sure, stop and ask, thats what i'm here for. ![]() Step 1 : Back up the registry
Step 2 : Download one of these free antivirus programs. Avira Antivir Personal Avast! Either one will do, i'm using the first one but thinking about trying the other, its up to you but for the moment i only want you to download the program, do not install it just yet! Step 3 : Download and Run Norton Removal Tool Norton Removal Tool So, on the first page, after you follow the first part of the instructions click on Norton 360 and continue to follow the instructions for removal. Immediately you finish the last step, disconnect from the internet, (pull the plug) then install your new antivirus program, reconnect and make sure it is enabled and post back when you are done. And remember, if your not sure, send me a pm if you like. That way it will flash up on my screen.
__________________
Regards, Dave. ![]() If it ain't broke, don't fix it.. |
|
|
|
|
|
|
#18 (permalink) | |
|
Tech, Microsoft Support
|
Re: computer freezes
Quote:
Do you see regcure in add/remove programs list? If so, remove it if you can. Start, control panel, add/remove programs. If not, don't worry, there are other ways.
__________________
Regards, Dave. ![]() If it ain't broke, don't fix it.. Last edited by deejay100six; 08-29-2008 at 06:52 PM. |
|
|
|
|
![]() |
| Thread Tools | |
|
|