AmazingShoelace

I've debated about where I should put this, but no page seem like a total "right fit". But the problem involves, basically, a massive computer slowdown. Programs, browser windows and even the start menu are taking far too long to load, and I'm curious for suggestions / fixes regarding the situation.

Here's what I know:

This slowdown started at or around Monday, July 23. Incidentally, I had modem trouble that day and had to have it replaced a few days later. The weekend prior, had installed an online game client, which has since been removed -- to no effect either way, I might add.

I'd been having a bout with adware and spyware, but that appears to be resolved and has never slowed my computer down before. My resident scanner is AVG.

I'm operating with 42% free space on this computer; it's cleaned with CCleaner and defragged often. In truth, I consider it a pretty clean system.

As for problems with the slowdown, I'm not entirely sure my problems aren't stemming from the new Mozilla updates that were released about the same time. Firefox and Thunderbird are both taking ridiculous amounts of time to come onscreen, even going so far as to lockup everything else and force a manual shutdown on my part. The only problem with that logic is that it's happening across the board on the computer.

Notably, this lag is reduced by about half when I boot in safe mode.

I'm more than willing to post any logs anyone with an idea would like to see. Any suggestions are much appreciated.

deejay100six

Hi AmazingShoelace, and welcome to TSF.

Please click on the link below, it does seem like you may be infected and it would be wise for you to make sure your system is clean before we continue with this thread.

http://www.techsupportforum.com/security-center/hijackthis-log-help/15968-important-read-before-posting-malware-removal-help.html

AmazingShoelace

Thanks much, deejay100six.

I've gone through each of the five steps, aside from collecting and posting logs. If you'd like those, please let me know.

Pandascan found a latent backdoor trojan, but nothing else.

With your supervision, I daresay I'm ready to proceed.

deejay100six

You are very welcome. However, i cannot deal with your logs as although i am in training at another site, i am not yet qualified and the rules here at TSF state that only trained security analysts have access to the Hijack This help forum. This is a sensible rule as this kind of analysis is a specialist field and the damage that can be done by an unqualified person could be catastrophic.

Please post your logs in the Hijack This forum (not here) and wait for someone to reply. You may need to be patient as this part of the forums is usually quite busy. Remember to subscribe to your thread and you will recieve an email to notify you when your post has been replied to.

Meanwhile, i will subscribe to this one and if you need further assistance after you have the all clear, please feel free to post back here.

Good luck.