Windows Explorer keeps dying!

cd216513 · 07-24-2008, 08:00 PM

I made a new user account today because my administrator account couldn't get into the registry, it said "Registry access has been disabled by Administrator". So I created another admin acount and, when suddenly I got attacked by a bunch of trojans. I think the trojans were triggered by the creation of the other account, and now explorer keeps stopping, leaving just my background (the desktop icons and taskbar are gone). Then I also get an error report message saying that spools.exe has closed. When I shut down or restart through task manager, I get a blue screen stop error. System restore won't work through safe mode, the only option is to go to a restore point from a few minutes ago, which is called "last known good configuration", but it doesn't do anything. Does anyone know what I can do to fix this mess?

**jcgriff2** · 07-25-2008, 12:07 AM

Hi. . .

Please peoceed to our security center - but be sure to follow these five steps before posting:

IMPORTANT - Read This Before Posting For Malware Removal Help

Please be patient, as many are seeking help.

Regards. . .

jcgriff2

.

07-24-2008, 08:00 PM	#1 (permalink)
cd216513 Registered User Join Date: May 2008 Posts: 30 OS: Windows XP Pro SP2, XP Pro SP3, Vista	Windows Explorer keeps dying! I made a new user account today because my administrator account couldn't get into the registry, it said "Registry access has been disabled by Administrator". So I created another admin acount and, when suddenly I got attacked by a bunch of trojans. I think the trojans were triggered by the creation of the other account, and now explorer keeps stopping, leaving just my background (the desktop icons and taskbar are gone). Then I also get an error report message saying that spools.exe has closed. When I shut down or restart through task manager, I get a blue screen stop error. System restore won't work through safe mode, the only option is to go to a restore point from a few minutes ago, which is called "last known good configuration", but it doesn't do anything. Does anyone know what I can do to fix this mess?

07-25-2008, 12:07 AM	#2 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 4,729 OS: Vista SP1 x64, x86 / XP SP3 Pro, Media, Home, / Win 95 / DOS / IBM 390 TSO/ISPF My System	Re: Windows Explorer keeps dying! Hi. . . Please peoceed to our security center - but be sure to follow these five steps before posting: IMPORTANT - Read This Before Posting For Malware Removal Help Please be patient, as many are seeking help. Regards. . . jcgriff2 . __________________ SysInternals Suite • BSOD Bugchecks • Media Fire • Belarc Advisor • MS TechNet • MS NTDE/CPR MSDN Err Cds • Everest Home v2.20 • CCleaner • Memtest86+ • MS Help & Support Live SysInternals AutoRuns • Auslogics Defrag • McAfee RT • Norton RT • Kaspersky RT • MS One Care RT If you were expecting a reply from me and I have not yet done so, please send me a PM with a link to your thread.