Recovery Disc issue

goidtman · 07-05-2008, 09:14 AM

Hi, this is my first post

I am having a problem with my laptop computer. A few weeks ago I found a Trojan on my laptop and removed this using spyware doctor. Since then I am having an issue with my wireless connection. I tried to repair my wireless connection by right clicking and an error comes back when stating unable to flush DNS. My system freezes up many times after start up and forces me to shut down. What is strange I can get on when I receive a Spam message from Yahoo messenger. Also the start up is very slow. I tried to run the recovery disc but comes back with a corrupt error when trying to run.

Does anyone have any advice?

**ThorXP** · 07-05-2008, 09:37 AM

Welcome to TSF....

First thing I would suggest is to do a backup of all of the important data on your computer to another media like CD-R, DVD or other media that you prefer to avoid data loose. After that I would then do a complete restore using the recovery disk set for the computer, this will make all of the data dissappear from the computer since it will format the hard drive. WHen this is done any part of the infection you had will be gone and you can then re-install all programming, windows update, service pack(s) and data.

goidtman · 07-05-2008, 09:54 AM

I get a corrupt errror when I run my recovery disc.

**sobeit** · 07-05-2008, 10:04 AM

what is the full and exact error message?

goidtman · 07-06-2008, 09:25 AM

Here is the error message I am receiving when I try to use my recovery disc:

Stop:C0000218 {Regisrty File Failure}
The Registry Cannot load the hive (file):
\SystemRoot\System32\Config\Security
or its log or alternate
It is corrupt,absent or not writeable

Thanks for any help you can provide

**sobeit** · 07-06-2008, 09:30 AM

a few possibilities

do you have any hardware installed or plugged into the computer that was not there when you first purchased that computer? If so, remove it.

If that does not help, see the following from microsoft.

http://support.microsoft.com/Default.aspx?kbid=307545

finally if the above fails, go to the harddrives manufacturers website, download and run their harddrive diagnosis utility.

goidtman · 07-06-2008, 03:00 PM

Thank you for your help!

07-05-2008, 09:14 AM	#1 (permalink)
goidtman Registered User Join Date: Jul 2008 Posts: 5 OS: xp	Recovery Disc issue Hi, this is my first post I am having a problem with my laptop computer. A few weeks ago I found a Trojan on my laptop and removed this using spyware doctor. Since then I am having an issue with my wireless connection. I tried to repair my wireless connection by right clicking and an error comes back when stating unable to flush DNS. My system freezes up many times after start up and forces me to shut down. What is strange I can get on when I receive a Spam message from Yahoo messenger. Also the start up is very slow. I tried to run the recovery disc but comes back with a corrupt error when trying to run. Does anyone have any advice?

07-05-2008, 09:37 AM	#2 (permalink)
ThorXP Mentor, Microsoft Support Join Date: Mar 2008 Posts: 1,876 OS: Windows XP Pro SP3, Kubuntu 8.04	Re: Recovery Disc issue Welcome to TSF.... First thing I would suggest is to do a backup of all of the important data on your computer to another media like CD-R, DVD or other media that you prefer to avoid data loose. After that I would then do a complete restore using the recovery disk set for the computer, this will make all of the data dissappear from the computer since it will format the hard drive. WHen this is done any part of the infection you had will be gone and you can then re-install all programming, windows update, service pack(s) and data. __________________ I was always taught to respect my elders, but it keeps getting harder to find one. *Heaven goes by favorites, If it didn't then your dog would get in first. Amen.*

07-05-2008, 09:54 AM	#3 (permalink)
goidtman Registered User Join Date: Jul 2008 Posts: 5 OS: xp	Re: Recovery Disc issue I get a corrupt errror when I run my recovery disc.

07-05-2008, 10:04 AM	#4 (permalink)
sobeit Mentor Join Date: Nov 2007 Location: NEAR Posts: 4,836 OS: windows/linux	Re: Recovery Disc issue what is the full and exact error message? __________________ Do not feed the trolls.

07-06-2008, 09:25 AM	#5 (permalink)
goidtman Registered User Join Date: Jul 2008 Posts: 5 OS: xp	Re: Recovery Disc issue Here is the error message I am receiving when I try to use my recovery disc: Stop:C0000218 {Regisrty File Failure} The Registry Cannot load the hive (file): \SystemRoot\System32\Config\Security or its log or alternate It is corrupt,absent or not writeable Thanks for any help you can provide

07-06-2008, 09:30 AM	#6 (permalink)
sobeit Mentor Join Date: Nov 2007 Location: NEAR Posts: 4,836 OS: windows/linux	Re: Recovery Disc issue a few possibilities do you have any hardware installed or plugged into the computer that was not there when you first purchased that computer? If so, remove it. If that does not help, see the following from microsoft. http://support.microsoft.com/Default.aspx?kbid=307545 finally if the above fails, go to the harddrives manufacturers website, download and run their harddrive diagnosis utility. __________________ Do not feed the trolls.

07-06-2008, 03:00 PM	#7 (permalink)
goidtman Registered User Join Date: Jul 2008 Posts: 5 OS: xp	Re: Recovery Disc issue Thank you for your help!