Acer Aspire 5670 Won't Read Discs

nyc55david · 05-26-2008, 05:10 AM

hey i'm new, and not that computer literate or smart so please be gentle

basically i have an Acer Aspire 5670 Noteboook which i've had for about 18 months. Over the past few months I've noticed it will every now and then not read certain audio cds which i didn't see as a big problem. But now it will not read most CDs/DVDs with programs on it aswell, it just simply loads the disc, makes a few noises b4 not doing anything, and when i click on the DVD drive in My computer it is blank like there is no CD inserted

the cd/dvd drive is a 'pioneer dvd-rw dvr-k06rs' and it is saying it is running a driver version of '5.1.2535.0'. I'm not sure if i need to update the driver but i have searched online for sumwhere 2 do it but there is nowhere i can find

can someone please help me as this is really frustrating me as i now cannot even install any programs!

chauffeur2 · 05-26-2008, 04:21 PM

Hello David, Welcome to TSF!

There are a couple of ways that might help you with this issue.

Method One: Remove the registry entry

Warning: Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system.

Please Note: If you had installed multiple CD-writing software products on your computer, you need to uninstall the software products before you remove the registry keys.

1. Click Start, and then click Run.

2. In the Open box, type regedit, and then click OK.

3. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Class/{4d36e965-e325-11ce-bfc1-08002be10318}

4. On the File menu, click Export.

5. In the File name box, type savedkey, and then click Save.

6. Click the REG_MULTI_SZ data type UpperFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes.

Note: If this data type is missing, go to Method 2.

7. Click the REG_MULTI_SZ data type LowerFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes.

8. Quit Registry Editor, and then restart the computer.

Method 2: Replace the existing driver

1. Click Start, and then click Control Panel.

2. If Control Panel is in Category view, click Performance and Maintenance, and then click System.

If Control Panel is in Classic view, double-click System.

3. On the Hardware tab, click Device Manager.

4. Click the drive with the question mark (?) next to it.

5. On the Action menu, click Uninstall. When you are prompted to confirm the removal, click OK.

6. Repeat steps 4 through 5 for any other drives with question marks.

7. On the Action Menu, click Scan for hardware changes.

Close all windows and reboot the computer.

Please give these two methods a try and post back with the results.

Kind Regards,

05-26-2008, 05:10 AM	#1 (permalink)
nyc55david Registered User Join Date: May 2008 Posts: 1 OS: XP	Acer Aspire 5670 Won't Read Discs hey i'm new, and not that computer literate or smart so please be gentle basically i have an Acer Aspire 5670 Noteboook which i've had for about 18 months. Over the past few months I've noticed it will every now and then not read certain audio cds which i didn't see as a big problem. But now it will not read most CDs/DVDs with programs on it aswell, it just simply loads the disc, makes a few noises b4 not doing anything, and when i click on the DVD drive in My computer it is blank like there is no CD inserted the cd/dvd drive is a 'pioneer dvd-rw dvr-k06rs' and it is saying it is running a driver version of '5.1.2535.0'. I'm not sure if i need to update the driver but i have searched online for sumwhere 2 do it but there is nowhere i can find can someone please help me as this is really frustrating me as i now cannot even install any programs!

05-26-2008, 04:21 PM	#2 (permalink)
chauffeur2 Manager, TSF Articles Join Date: Feb 2006 Location: Adelaide, South Australia Posts: 10,025 OS: Xp Sp3 with all updates + Vista™ Ultimate SP1. My System	Re: Acer Aspire 5670 Won't Read Discs Hello David, Welcome to TSF! There are a couple of ways that might help you with this issue. Method One: Remove the registry entry Warning: Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Please Note: If you had installed multiple CD-writing software products on your computer, you need to uninstall the software products before you remove the registry keys. 1. Click Start, and then click Run. 2. In the Open box, type regedit, and then click OK. 3. Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Class/{4d36e965-e325-11ce-bfc1-08002be10318} 4. On the File menu, click Export. 5. In the File name box, type savedkey, and then click Save. 6. Click the REG_MULTI_SZ data type UpperFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes. Note: If this data type is missing, go to Method 2. 7. Click the REG_MULTI_SZ data type LowerFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes. 8. Quit Registry Editor, and then restart the computer. Method 2: Replace the existing driver 1. Click Start, and then click Control Panel. 2. If Control Panel is in Category view, click Performance and Maintenance, and then click System. If Control Panel is in Classic view, double-click System. 3. On the Hardware tab, click Device Manager. 4. Click the drive with the question mark (?) next to it. 5. On the Action menu, click Uninstall. When you are prompted to confirm the removal, click OK. 6. Repeat steps 4 through 5 for any other drives with question marks. 7. On the Action Menu, click Scan for hardware changes. Close all windows and reboot the computer. Please give these two methods a try and post back with the results. Kind Regards, __________________ Dave T. Submit New Articles If it works, Don't fix it! Especially if Bill Gates had anything to do with it!!