Welcome to Tech Support Forum home to more then 136,000 problems solved. Issues have included: Spyware, Malware, Virus Issues, Windows, Microsoft, Linux, Networking, Security, Hardware, and Gaming Getting your problem solved is as easy as:
1. Registering for a free account
2. Asking your question
3. Receiving an answer

Registered members:
* Get free support
* Communicate privately with other members (PM).
* Removal of this message
* See fewer ads.
* And much more..

 





Want to know how to post a question? click here Having problems with spyware and pop-ups? First Steps
Go Back   Tech Support Forum > Microsoft Support > Windows XP Support
User Name
Password
Site Map Register Donate Rules Blogs Mark Forums Read

Windows XP Support Find support for Windows XP here.

Reply
 
Thread Tools
Old 10-12-2004, 08:53 AM   #1 (permalink)
Registered User
 
Join Date: Oct 2004
Posts: 5
OS: XP Pro SP1


Help..PC keeps freezing on start-up though works in safe-mode with networking

PC keeps freezing on start-up though works in safe-mode with networking ...coincidentally this started to happen after upgrading my dvd-writer to the dvr-108d...though i reinstalled my old one +the prob. persists...ive uninstalled most of the start-up items viewed in msconfig start-up...e.g zonealarm,my ati vid card drivers,nero6,mcafee 2005,incredimail...but still problem persists..sometimes pc freezes on winxp pro logo screen before even properly starting up...anyone please help??

Windows XP Pro SP1
AMD 2400
512 Ram
120GB HD
ATI Radeon 9500pro
DVR-108D
Asus cdrw 52x

Logfile of HijackThis v1.98.2
Scan saved at 12:30:04, on 12/10/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\notepad.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
D:\PC GAMES\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.nforce.nl/
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: ReGet Bar - {17939A30-18E2-471E-9D3A-56DD725F1215} - C:\Program Files\ReGetDx\iebar.dll
O4 - HKLM\..\Run: [msci] C:\DOCUME~1\Kevin\LOCALS~1\Temp\20041012102713_mcinfo.exe /insfin
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [LiveMonitor] C:\Program Files\MSI\Live Update 3\LMonitor.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R300 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0F2.EXE /P30 "EPSON Stylus Photo R300 Series" /O6 "USB001" /M "Stylus Photo R300"
O4 - HKLM\..\Run: [Cleanup] C:\DOCUME~1\Kevin\LOCALS~1\Temp\20041012102714_mcappins.exe /v=3 /cleanup
O4 - HKLM\..\Run: [DXDllRegExe] C:\WINDOWS\System32\dxdllreg.exe
O4 - HKCU\..\Run: [IncrediMail] C:\PROGRA~1\INCRED~1\bin\IncMail.exe /c
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O8 - Extra context menu item: Do&wnload by ReGet Deluxe - C:\PROGRA~1\COMMON~1\REGETS~1\CC_Link.htm
O8 - Extra context menu item: Download A&ll by ReGet Deluxe - C:\PROGRA~1\COMMON~1\REGETS~1\CC_All.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: {14A3221B-1678-1982-A355-7263B1281987} - ms-its:mhtml:file://C:\foo.mht!http://195.190.118.140/e9xr2.chm::/file.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1097226947050
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents...r/imloader.cab
meme68 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark on Thread SoupReddit!
Reply With Quote
Old 10-12-2004, 09:16 AM   #2 (permalink)
Knower of all that is MS
 
CTSNKY's Avatar
 
Join Date: Aug 2004
Posts: 10,755
OS: (multiple machines) 95, 98, 2K & XP Home & Pro


Please print out or copy this page to Notepad. You should not have any open browsers when you are following the procedures below.

The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download Index.dat Suite to clean out all the temp folders. Do not run it yet.

Go to My Computer->Tools->Folder Options->View tab and make sure that Show hidden files and folders is enabled. Also make sure
that the System Files and Folders are showing/visible also.

Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. Restart your computer. After we are finished with your log file and verified that it's clean, you may turn it back on and create a new restore point.

Reboot into Safe Mode (hit F8 key until menu shows up).

[/b]Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:

IncrediMail
ReGet

Check and fix the following in HijackThis if they still exist (make sure not to miss any):

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: ReGet Bar - {17939A30-18E2-471E-9D3A-56DD725F1215} - C:\Program Files\ReGetDx\iebar.dll
O4 - HKLM\..\Run: [msci] C:\DOCUME~1\Kevin\LOCALS~1\Temp\20041012102713_mci nfo.exe /insfin
O4 - HKLM\..\Run: [Cleanup] C:\DOCUME~1\Kevin\LOCALS~1\Temp\20041012102714_mca ppins.exe /v=3 /cleanup
O4 - HKCU\..\Run: [IncrediMail] C:\PROGRA~1\INCRED~1\bin\IncMail.exe /c
O8 - Extra context menu item: Do&wnload by ReGet Deluxe - C:\PROGRA~1\COMMON~1\REGETS~1\CC_Link.htm
O8 - Extra context menu item: Download A&ll by ReGet Deluxe - C:\PROGRA~1\COMMON~1\REGETS~1\CC_All.htm
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: {14A3221B-1678-1982-A355-7263B1281987} - ms-its:mhtml:file://C:\foo.mht!http://195.190.118.140/e9xr2.chm::/file.exe
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/content...er/imloader.cab

Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:

C:\Program Files\ReGetDx
C:\Program Files\IncrediMail
C:\foo.mht!

Run Index.dat Suite now and go to Tools->Settings. Then make sure to check the following: Cookies, History, Recent Documents, Swap File (if you have Windows 95/98), Temporary Internet Files and Temp Files. Click Save at the bottom. Then click on the Find button. Let it search. Then click on the second button on the top. This will generate a batch file. Click Next->Next->Next and it will tell you that after the next reboot/restart you the file should run by itself and startup and clean all those files.

Reboot into Normal Mode and post a new HijackThis log file so we can make sure it's clean.
__________________


GO BIG BLUE!!
CTSNKY is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark on Thread SoupReddit!
Reply With Quote
Old 10-12-2004, 11:19 AM   #3 (permalink)
Registered User
 
Join Date: Oct 2004
Posts: 5
OS: XP Pro SP1


ok..carried out your instructions..but still freezes on normal boot-up(start-up)..will only start up in safe mode..heres the latest hijack log..

Logfile of HijackThis v1.98.2
Scan saved at 18:14:39, on 12/10/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.nforce.nl/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [LiveMonitor] C:\Program Files\MSI\Live Update 3\LMonitor.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R300 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0F2.EXE /P30 "EPSON Stylus Photo R300 Series" /O6 "USB001" /M "Stylus Photo R300"
O4 - HKLM\..\Run: [DXDllRegExe] C:\WINDOWS\System32\dxdllreg.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\RunOnce: [Index.dat Suite] C:\run.bat
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1097226947050
meme68 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark on Thread SoupReddit!
Reply With Quote
Old 10-12-2004, 02:50 PM   #4 (permalink)
Registered User
 
Join Date: Oct 2004
Posts: 5
OS: XP Pro SP1


now the computer has started crashing even in safemode...the last time it came up with the bsod and error message as follows...
Driver-IRQL-Not-Less-or _equal

Stop:0x000000D1(0x7FC00028,0x00000002,0x00000000,0xF89D7861)

usbohci.sys -address F89D7861 base at F89D6000, Datestamp 3F04cF82

...beginning dump of physical memory..
Physical memory dump complete..
..Contact your system admin or tech support..

H E L P!!!!
meme68 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark on Thread SoupReddit!
Reply With Quote
Old 10-12-2004, 06:35 PM   #5 (permalink)
Knower of all that is MS
 
CTSNKY's Avatar
 
Join Date: Aug 2004
Posts: 10,755
OS: (multiple machines) 95, 98, 2K & XP Home & Pro


Your HJT log is very clean, but obviiously done in Safe Mode. When you get going again, do one in Normal mode and re-post.

Your BSOD error is listing a USB 2.0 driver. Try booting up with all of your USB devices unplugged. If that works OK, then you know that's the problem.

Here is a link from Microsoft which speaks about this file:

http://msdn.microsoft.com/library/de...22b6aa.xml.asp
__________________


GO BIG BLUE!!
CTSNKY is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark on Thread SoupReddit!
Reply With Quote
Old 10-13-2004, 05:55 AM   #6 (permalink)
Registered User
 
Join Date: Oct 2004
Posts: 5
OS: XP Pro SP1


i unplugged all the usb connections but to no avail!still freezing on booting up in normal mode thus i cant give you a HJT log from that mode...???
meme68 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark on Thread SoupReddit!
Reply With Quote
Old 10-14-2004, 03:03 AM   #7 (permalink)
Registered User
 
Join Date: Oct 2004
Posts: 5
OS: XP Pro SP1


You're a Genius...got rid of usb connection..installed NIC with cat5 to cable modem et voila..boots up normally and running very stable(so far!)..Thanks friend!
meme68 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark on Thread SoupReddit!
Reply With Quote
Reply


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT -7. The time now is 10:30 PM.



Copyright 2001 - 2008, Tech Support Forum

Search Engine Friendly URLs by vBSEO

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82