"blue screen of death" win32k.sys

rubes · 08-31-2007, 01:32 PM

I bought a brand new laptop in January, a HP6000 series. I noticed a few days after I got it, that I got the blue screen of death(BSD), I was using files from external hard drive which I had previously used on my old laptop, which this problem never occured. I didnt think anything of it, and just restarted the computer. I am currently in the Marines and deployed, so I have no tech support. In the last week, every time I play MP3 files I get BSD, I am able to play video from the c: and f: drives, and do every other action without a problem. I scanned for viruses and spyware, and took care of those using StopSign Anti-Virus. Now I still am getting the BSD from MP3 files, within 10 minutes of play, and win32k.sys shows up in the message. I'm not very computer literate with programming, what is this file, and what steps can I take to correct it without reformating the hard drives?

**TheMatt** · 08-31-2007, 03:30 PM

When you get the blue screen, be sure to post the technical details on the blue screen including the STOP error. Write it down and post it back here so we can pinpoint the cause of the problem.

rubes · 09-02-2007, 04:49 AM

OK, thanks, I'll check it out later, in the mean time, I was talking to a guy who knows a good deal about computers, and he said it sounds like I may have gotten a faulty audio card, does that makes sense if I'm still able to watch and listen to videos, its just mp3's that cause it?

**TheMatt** · 09-02-2007, 10:44 AM

I have never seen a faulty sound card in a laptop at all let alone one that would cause a BSOD.

rubes · 09-03-2007, 11:29 AM

I performed a virus sweep on my computer, and got a few more "potentials". I hooked up some external speakers, and played it for a few hours trying to get BSOD, but I wasnt getting it. I tried having the computer all the way up, and had it set low, it never seemed to make a difference before. Is it possible that the virus scan took care of the problem?

**TheMatt** · 09-03-2007, 12:12 PM

That is very possible. Post back with the technical details if you see it again.

Scott_PS6 · 09-23-2008, 06:23 AM

I have this too on a computer which I think suffered a power cut.

---------------------------------------------------------------------

Technical information:

*** STOP: 0x0000008E (0xc0000005, 0xBF803EB6, 0xF7D9E7C4, 0x00000000)

*** win32k.sys - Address BF803EB6 base at BF800000, DateStamp 47e0e106

Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for futher assistance.

---------------------------------------------------------------------

Also if I try to boot in safe mode it stops at AGPCPQ.sys and after a short time goes to the blue screen with slightly different stop code.

---------------------------------------------------------------------

Technical information:

*** STOP: 0x0000008E (0xc0000005, 0xBF803EB6, 0xF82FF7C4, 0x00000000)

*** win32k.sys - Address BF803EB6 base at BF800000, DateStamp 47e0e106

Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for futher assistance.

---------------------------------------------------------------------

Scott_PS6 · 09-23-2008, 11:06 AM

Quote:

Originally Posted by Scott_PS6

I have this too on a computer which I think suffered a power cut.

---------------------------------------------------------------------

Technical information:

*** STOP: 0x0000008E (0xc0000005, 0xBF803EB6, 0xF7D9E7C4, 0x00000000)

*** win32k.sys - Address BF803EB6 base at BF800000, DateStamp 47e0e106

Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for futher assistance.

---------------------------------------------------------------------

Also if I try to boot in safe mode it stops at AGPCPQ.sys and after a short time goes to the blue screen with slightly different stop code.

---------------------------------------------------------------------

Technical information:

*** STOP: 0x0000008E (0xc0000005, 0xBF803EB6, 0xF82FF7C4, 0x00000000)

*** win32k.sys - Address BF803EB6 base at BF800000, DateStamp 47e0e106

Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for futher assistance.

---------------------------------------------------------------------

I have run out of ideas.

08-31-2007, 01:32 PM	#1 (permalink)
rubes Registered User Join Date: Aug 2007 Location: Beaufort Posts: 3 OS: winXP	"blue screen of death" win32k.sys I bought a brand new laptop in January, a HP6000 series. I noticed a few days after I got it, that I got the blue screen of death(BSD), I was using files from external hard drive which I had previously used on my old laptop, which this problem never occured. I didnt think anything of it, and just restarted the computer. I am currently in the Marines and deployed, so I have no tech support. In the last week, every time I play MP3 files I get BSD, I am able to play video from the c: and f: drives, and do every other action without a problem. I scanned for viruses and spyware, and took care of those using StopSign Anti-Virus. Now I still am getting the BSD from MP3 files, within 10 minutes of play, and win32k.sys shows up in the message. I'm not very computer literate with programming, what is this file, and what steps can I take to correct it without reformating the hard drives?

08-31-2007, 03:30 PM	#2 (permalink)
TheMatt Moderator, Hardware Team Join Date: May 2006 Location: Boston Posts: 13,693 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: "blue screen of death" win32k.sys When you get the blue screen, be sure to post the technical details on the blue screen including the STOP error. Write it down and post it back here so we can pinpoint the cause of the problem. __________________ - Matt M - KB1OSC - Folding@Home 85015 If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

09-02-2007, 04:49 AM	#3 (permalink)
rubes Registered User Join Date: Aug 2007 Location: Beaufort Posts: 3 OS: winXP	Re: "blue screen of death" win32k.sys OK, thanks, I'll check it out later, in the mean time, I was talking to a guy who knows a good deal about computers, and he said it sounds like I may have gotten a faulty audio card, does that makes sense if I'm still able to watch and listen to videos, its just mp3's that cause it? __________________ David M. Ruble LCpl/USMC

09-02-2007, 10:44 AM	#4 (permalink)
TheMatt Moderator, Hardware Team Join Date: May 2006 Location: Boston Posts: 13,693 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: "blue screen of death" win32k.sys I have never seen a faulty sound card in a laptop at all let alone one that would cause a BSOD. __________________ - Matt M - KB1OSC - Folding@Home 85015 If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

09-03-2007, 11:29 AM	#5 (permalink)
rubes Registered User Join Date: Aug 2007 Location: Beaufort Posts: 3 OS: winXP	Re: "blue screen of death" win32k.sys I performed a virus sweep on my computer, and got a few more "potentials". I hooked up some external speakers, and played it for a few hours trying to get BSOD, but I wasnt getting it. I tried having the computer all the way up, and had it set low, it never seemed to make a difference before. Is it possible that the virus scan took care of the problem? __________________ David M. Ruble LCpl/USMC Last edited by rubes : 09-03-2007 at 11:31 AM.

09-03-2007, 12:12 PM	#6 (permalink)
TheMatt Moderator, Hardware Team Join Date: May 2006 Location: Boston Posts: 13,693 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: "blue screen of death" win32k.sys That is very possible. Post back with the technical details if you see it again. __________________ - Matt M - KB1OSC - Folding@Home 85015 If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

09-23-2008, 06:23 AM	#7 (permalink)
Scott_PS6 Registered User Join Date: Sep 2008 Posts: 2 OS: Win XP Home SP2	Re: "blue screen of death" win32k.sys I have this too on a computer which I think suffered a power cut. --------------------------------------------------------------------- Technical information: * STOP: 0x0000008E (0xc0000005, 0xBF803EB6, 0xF7D9E7C4, 0x00000000) * win32k.sys - Address BF803EB6 base at BF800000, DateStamp 47e0e106 Beginning dump of physical memory Physical memory dump complete. Contact your system administrator or technical support group for futher assistance. --------------------------------------------------------------------- Also if I try to boot in safe mode it stops at AGPCPQ.sys and after a short time goes to the blue screen with slightly different stop code. --------------------------------------------------------------------- Technical information: * STOP: 0x0000008E (0xc0000005, 0xBF803EB6, 0xF82FF7C4, 0x00000000) * win32k.sys - Address BF803EB6 base at BF800000, DateStamp 47e0e106 Beginning dump of physical memory Physical memory dump complete. Contact your system administrator or technical support group for futher assistance. ---------------------------------------------------------------------