Kayeita

Hello! I'm unsure where to start, so I will keep it simple until someone can direct me where to go from here.

I run Windows XP SP2, I've gone to the site and all updates are completed.

My computer is Seanix Intel Pentium M processor 2.00ghz, 1.00gb of ram laptop.

I've used help here before but that was for a hijack this, I'm unsure if that will be where I am directed to next.


What is happening is on startup, Windows Live Messenger is not loading. It does show up in my processes in Task Manager, using 13,620k of memory. However it is not showing up at all otherwise.

I have uninstalled it, redownloaded it, and reinstalled it with no result. I'm currently running a virus scan with AVG Free, and I've also already ran Ad-Aware SE and Spybot Search and Destroy.

I do apologize if this is in the wrong section, I was not sure where to start. Any help pointing me in the right direction would be fantastic. I had no problems with Windows live messenger working yesterday, just when I booted up today, this is what is happening.

Thank you.

dm01

Do you see an error message, or does it just go kaput without warning? Specifically, do you see a Windows Live Error or a Low Virtual Memory Error?Can other programs with similar RAM requirements run when Windows Live Messenger is Not Responding?

Go to Microbell's Five Steps before Poting a Log. Read the entire series. If it is a malware issue, the great folks on the HJT forum can help you.

__________________
dm01

"Twelve Days of Christmas? One day of Christmas is loathesome enough."

The Manchurian Candidate (1962)

carsey

I often had a error like this when I used Windows live messenger and it was set to auto boot. Some of the time it used to not let me open any windows and other times it took about 2 or 3 minutes to finally load.

You can try to remove the program from boot-up and see if that helps.

Start > Run type msconfig and press enter

Tab along to startup and look for Windows live messenger as one of the entries. If its present, remove the tick from the box and Apply the settings. Exit the Windows and reboot.

__________________

Submit New Articles Here

dm01

A bit less scary route is to use the Startup utility in Spybot S&D. (Since you can't access Windows Live Messenger).

Mode=>Advanced+>Yes=>Settings=>Startup+>Checkbox next to Windows Live Messenger.

__________________
dm01

"Twelve Days of Christmas? One day of Christmas is loathesome enough."

The Manchurian Candidate (1962)

Kayeita

Thanks for the assistance. I tried everything in here so far to no avail, so I will go do the HJT stuff, perhaps it is a malware issue of some sort. I haven't had any problems at all otherwise and all reports seem to come up fairly clean but they might be able to read more into it. If it still doesn't work after I get a clean report from the HJT guys, I'll come back over here.

Edited to add:

I don't get any sort of error message -- the program just does not show up, yet it is in the task manager processes if I try to run it. Either on startup or manually, it acts like I haven't tried to use the program at all.

___

Out of interest, what router do you have? I know of problems (and solutions) regarding routers not only blocking MSN/Windows Live Messenger, but not even allowing it to load.

Kayeita

I think it is a D-link 624 wireless. but we sometimes switch to a normal D-link (same as wireless, only requires cables). I don't use wireless, I have a cable, because the wireless is very unreliable.

Zazula

This can happen if Windows Messenger (this is the product shipped with Winodws, NOT Windows Live Messenger) is set to start automatically, using the same Live ID that is also used by WLM. If you sign in to both Windows Messenger and Messenger by using the same Windows Live ID, the program that started first stops when the second program starts. (In Task Manager, Windows Messenger shows as msmsgs.exe, while Windows Live Messenger is msnmsgr.exe.)

You can set Windows Messenger to stop starting automatically, by launching it, and then from the Tools menu select Options, click on the Preferences tab, and clear the Launch Windows Messenger When Windows Starts box. Click OK and close Windows Messenger.

__________________

Kayeita

I have Windows Messenger disabled via "Add/Remove Windows Components" in Control Panel to uninstall it a long time ago. So I don't have Windows Messenger running.

What's weird about this problem is I've been running Windows Live Messenger without problem for months, just suddenly it no longer is starting, like it is hanging on something. Hopefully the techs in HJT will find a solution to this problem. I appreciate all the advice, this definitely has been a strange thing indeed.

dm01

All right, it's out of our hands for the time being. Let us know if your problem is solved.

Come back here if your problem is not solved.

__________________
dm01

"Twelve Days of Christmas? One day of Christmas is loathesome enough."

The Manchurian Candidate (1962)

Kayeita

Thank you, I will. Waiting on the HJT people to look through my stuff, if they can't help I'll come back to this thread. =)

nickster_uk

I think Zazula is on the right track here but as Windows Messenger isn't causing the problem, it must be another running process.

Have you installed any new programs since you were last able to run Windows Live Messenger properly?

Perhaps try loading your Task Manager (Start -> Run -> taskmgr -> OK) select the Processes tab and then click the User Name column. Then disable a process which is loaded into the memory under your username then try opening WLM. Repeat the process with another process after each attempt but be sure to also close the failed WLM process as well.

Post back if that helps or not please.

__________________
My system:
ASUS P5K-E WiFi | Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) | 2GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) | PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU | 1xMaxtor DiamondMax 22 500GB & 4xMaxtor DiamondMax 21 250GB SATA HDDs | Zalman CNPS9500 Heatsink + 6 LED Case Fans | Corsair HX620W Modular PSU | Enermax Black Knight (CS-527) Case | Pioneer DVR-216 SATA 20x20 DVD±RW

In a world without walls or fences - who needs Windows and Gates?

Kayeita

Unless I was supposed to reboot between tries, I did the process of elimination like you suggested for task manager process items under my username, with no success unfortunately. I have not installed any new programs.

The processes under my user name are:

GoogleToolbarNotifier.exe
wmpnscfg.exe
reader_sl.exe
ZCfgSvc.exe
explorer.exe
SOUNDMAN.exe
avgcc.exe
googletalk.exe
itunesHelper.exe
iexplore.exe
taskmgr.exe

I removed an item, tried to restart WLM, when nothing happened, ended the msnmsgr.exe process, and removed the next item, tried to restart WLM again etc. If I should reboot between attempts, please let me know. Well ok I didn't do this with explorer.exe or taskmgr.exe. That's a little counter productive I thought! =)

nickster_uk

There's no need to reboot in between closing the processes.

How about trying to run WLM from another user profile? If you don't have any, try creating a new profile in Control Panel -> User Accounts then log off your current profile and onto the new profile then try launching WLM.

Also, go into the WLM installation directory and right click on the WLM application (msnmsgr.exe) then select Properties then the Compatibility tab and post back if any of the options are checked please.

Finally, is this installation of WLM patched at all using Mess Patch or A-Patch?

__________________
My system:
ASUS P5K-E WiFi | Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) | 2GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) | PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU | 1xMaxtor DiamondMax 22 500GB & 4xMaxtor DiamondMax 21 250GB SATA HDDs | Zalman CNPS9500 Heatsink + 6 LED Case Fans | Corsair HX620W Modular PSU | Enermax Black Knight (CS-527) Case | Pioneer DVR-216 SATA 20x20 DVD±RW

In a world without walls or fences - who needs Windows and Gates?

Kayeita

OK. I am on my newly created logon, and WLM works fine on here. The processes under my new username are identical as above EXCEPT the new profile does NOT have wmpnscfg.exe.

I did check the compatibility tab, and none of the items were checked off.

I do not know what Mess Patch or A-Patch are. When I initially had my problem with WLM, I uninstalled it and then reinstalled it. I do not think it has been patched at all.

nickster_uk

Hmm well that's progress of some kind I suppose.

There must be some configurational difference between the profiles that's causing the glitch..possibly a Microsoft issue or even a third party program such as firewall/anti-virus which is set on your usual profile but not the new one.

We have a couple of choices here Kayeita, we can either stick with the new profile and copy across all your personal files and folders. Then after a day or so delete the profile which has the problem with WLM or we can try troubleshooting further.

It's up to you.

__________________
My system:
ASUS P5K-E WiFi | Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) | 2GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) | PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU | 1xMaxtor DiamondMax 22 500GB & 4xMaxtor DiamondMax 21 250GB SATA HDDs | Zalman CNPS9500 Heatsink + 6 LED Case Fans | Corsair HX620W Modular PSU | Enermax Black Knight (CS-527) Case | Pioneer DVR-216 SATA 20x20 DVD±RW

In a world without walls or fences - who needs Windows and Gates?

Kayeita

This is definitely perplexing, that is for sure. I suppose there's no easy way of just having all my stuff appear on the new profile, eh? I have over 7gigs of pictures on here that sounds like a pain to move. haha. I'm still curious if the HJT people will find anything, however I posted there almost 5 days ago with still no response, they must be super busy. *sigh* I do thank you for all the help & suggestions. I just really wish this was easier, it just seems so out of the blue for it not to work anymore.

Do you think the problem might be with that wmpnscfg.exe file? I looked it up with google, it's some file for Windows media player, for sharing networked libraries or some such? I don't use Windows media player often, and while my husband and I use the same router, we aren't really networked and we dont' share any files or anything. Just a thought anyway, as it was the only different thing in the user profile.

nickster_uk

It may well be related as there are connections between WLM and WMP so you could try disabling that startup option in msconfig and also change it's associated service to manual:

- Click Start -> Run -> type:
services.msc
- Click OK
- Scroll down to and double click:
Windows Media Player Network Sharing Service
- Click the Stop button if it is running and then change the startup op