Shutdown problems

veri745 · 04-18-2007, 10:37 PM

Lately I've had some issues shutting my computer down.

The last several times I've tried to shutdown or restart, it hangs on the "Windows is Shutting Down" screen.
Every once in a while, it will BSOD instead, with the message:

Quote:

IRQ_NOT_LESS_OR_EQUAL
...
STOP: x0A ( xCCCCCC80, x1C, x01, x804FAEE4)

I've also notice that this error message appears in the event viewer around shutdown times:

Quote:

DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service iPod Service with arguments "" in order to run the server:
{063D34A4-BF84-4B8D-B699-E8CA06504DDE}

The 'source' of the error is DCOM

I can't really think of anything I've added to my comp. recently that would cause this. A couple weeks ago I was having a different problem, where the computer would turn off randomly (and now it won't shut down. ironic, isn't it :( ) That thread is here. Which reminds me, I should update that thread.

Thanks in advance for any input.

**Doby** · 04-19-2007, 07:36 PM

1. Click Start, and then click Run.
2. In the Open box, type services.msc, and then click OK.
3. Double-click Help and Support.
4. For Startup type, click Automatic, and then click OK.

See if the error continues if it does download and reinstall this MS update

http://www.microsoft.com/technet/security/bulletin/ms04-015.mspx

_Icarus · 04-19-2007, 07:45 PM

Wow, we both have dogs, Doby.

I have no comments on the problem, but ... I just love your dog.

veri745 · 04-21-2007, 11:29 PM

Alright, I'm not quite sure what's going on now, but it hasn't continued to bsod on shutdown.

This is what I did:
In services.msc, I disabled iPod service, set DCOM to 'restart service' instead of 'restart computer' on failure.
I also had been having problems viewing my McAfee log files (for access protection and such), so I attempted to reinstall that, except I found out I wasn't licensed to use the McAfee Enterprise through school anymore, so I had to install McAfee VirusScan 11.

Nothing I did seemed to directly fix the problem, but after booting into Fedora Core 6 for some work I had to do, I haven't had any problems booting or shutting down Windows.

I'll let you know if the problems continues/resurface.

04-19-2007, 07:36 PM	#2 (permalink)
Doby Moderator Hardware Team Join Date: Jan 2006 Location: Central PA (USA) Posts: 7,201 OS: XP sp2/ Vista	Re: Shutdown problems 1. Click Start, and then click Run. 2. In the Open box, type services.msc, and then click OK. 3. Double-click Help and Support. 4. For Startup type, click Automatic, and then click OK. See if the error continues if it does download and reinstall this MS update http://www.microsoft.com/technet/security/bulletin/ms04-015.mspx __________________ Would you like to help TSF fight cancer and other diseases??? JOIN TEAM TSF Last edited by Doby : 04-19-2007 at 07:38 PM.

04-19-2007, 07:45 PM	#3 (permalink)
_Icarus Registered User Join Date: Mar 2007 Location: Rhode Island Posts: 198 OS: Windows XP Professional/Mac OSX	Re: Shutdown problems Wow, we both have dogs, Doby. I have no comments on the problem, but ... I just love your dog. __________________ -_Icarus

04-21-2007, 11:29 PM	#4 (permalink)
veri745 Registered User Join Date: Apr 2007 Posts: 8 OS: XP Pro My System	Re: Shutdown problems Alright, I'm not quite sure what's going on now, but it hasn't continued to bsod on shutdown. This is what I did: In services.msc, I disabled iPod service, set DCOM to 'restart service' instead of 'restart computer' on failure. I also had been having problems viewing my McAfee log files (for access protection and such), so I attempted to reinstall that, except I found out I wasn't licensed to use the McAfee Enterprise through school anymore, so I had to install McAfee VirusScan 11. Nothing I did seemed to directly fix the problem, but after booting into Fedora Core 6 for some work I had to do, I haven't had any problems booting or shutting down Windows. I'll let you know if the problems continues/resurface.