RESOLVED: Deleting Files/IP addresses

neilsinc · 04-03-2007, 01:07 PM

I installed a program (on a 3 day trial) called Hide My IP 2007. After the end of the trial I unistalled the program, but it left the folder containing a file called proxyfilter.dll.

Any ideas as to what this file is as I can't delete it, and when i use a program to delete it, it disables my connection to the internet.

Also, my ip address is showing as a completely different location to where I am. Is there any way of resetting this to what it should be?

Thanks in advance for all help

90xjoeyx06 · 04-03-2007, 02:23 PM

it looks to me as if when you uninstalled it it left some software there which it will not allow you to delet have you tride going on in safe mode as the adminstrator and deleting then ?

**nickster_uk** · 04-03-2007, 02:27 PM

You may need to remove proxyfilter.dll from IE settings:

Tools -> Internet Options -> Programs -> Manage Add-ons

neilsinc · 04-03-2007, 02:37 PM

tried to remove it from IE settings like you said but it wasn't listed there??????

**nickster_uk** · 04-03-2007, 02:42 PM

There's different settings in the manage add-ons applet....try checking them all to see if it's listed anywhere please:

Add-ons that have been used by internet explorer
Add-ons currently loaded in internet explorer
Add-ons that run without permission

**nickster_uk** · 04-03-2007, 02:44 PM

Also, as 90xjoeyx06 suggested, try deleting it in Safe Mode to see if that helps (back up the file first just incase it affects your internet connection when you boot back into normal mode though).

Have you tried rebooting since uninstalling the program?

Also, you could use a program such as Unlocker which will be able to tell you what process is locking the file...that way, we may be able to work out a clean way to remove it??

neilsinc · 04-03-2007, 02:46 PM

Wasn't listed in any of those options.

However, the last option - Add-ons that run without permission - wasn't there.

Only the first two were there

**nickster_uk** · 04-03-2007, 03:04 PM

Ok...probably means you're using IE6??

Have you tried:

Safe Mode?
Rebooting?
Unlocker?

neilsinc · 04-03-2007, 03:48 PM

Rebooting and safe mode doesn't work.

Tried to delete with unlocker before and it disappeared, but that's when the internet connection was lost.

Have run unlocker again, and it looks like the processes involved with the file, are basically everything - including Internet explorer and unlocker itself

forhockey · 04-03-2007, 04:36 PM

Hi neilsinc,

Are you currently using a different computer to connect to the internet? If so, then would you be able to copy these small files using a removable storage device (usb key, cd-r, etc) ?

Please download the following files:
1. HijackThis.
2. Deckard's System Scanner (DSS)

Transfer the two files via removable storage to the computer with the connectivity issues.

Then continue with these set of instructions:

1. Copy hijackthis_sfx.exe to your Desktop. Double-click on the file and click on the "Unzip" button to install. It will by default install to the directory - C:\PROGRAM FILES\HIJACKTHIS\

2. Copy dss.exe to your Desktop. Note: You must be logged onto an account with administrator privileges.

Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt in your thread in the HijackThis Log Help Forum.
Please attach extra.txt to your post.

To attach a file to a new post, simply

Click the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
copy and paste the following into the "Upload File from your Computer" box:
C:\Deckard\System Scanner\extra.txt
Click Upload.

What DSS will do:

create a new System Restore point in Windows XP and Vista.
clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
check some important areas of your system and produce a report for your analyst to review. DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.

Thank you

tetonbob · 04-07-2007, 09:40 PM

For those interested in the outcome of this....

forhockey researched, and correctly surmised that the file in question was in the LSP stack, and by simply deleting it, the internet connection was breaking.

The file needed to be safely removed from the stack first using a specialized tool...though it still took another specialized tool to delete it afterward.

This thread would seem to be resolved.

**nickster_uk** · 04-07-2007, 09:49 PM

Thanks for the update tetonbob

04-03-2007, 01:07 PM	#1 (permalink)
neilsinc Registered User Join Date: Mar 2007 Posts: 14 OS: Windows XP Media Center	RESOLVED: Deleting Files/IP addresses I installed a program (on a 3 day trial) called Hide My IP 2007. After the end of the trial I unistalled the program, but it left the folder containing a file called proxyfilter.dll. Any ideas as to what this file is as I can't delete it, and when i use a program to delete it, it disables my connection to the internet. Also, my ip address is showing as a completely different location to where I am. Is there any way of resetting this to what it should be? Thanks in advance for all help

04-03-2007, 02:23 PM	#2 (permalink)
90xjoeyx06 Registered User Join Date: Apr 2007 Location: liverpool, uk Posts: 147 OS: xp pro + Vista My System	Re: Deleting Files/IP addresses it looks to me as if when you uninstalled it it left some software there which it will not allow you to delet have you tride going on in safe mode as the adminstrator and deleting then ? __________________ -Studying for MCSE -3 PC Setup- -TSF User- -Microsoft enthusiast -

04-03-2007, 02:27 PM	#3 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 6,565 OS: XP Pro SP3, Vista Ultimate SP1, Ubuntu v8.04 My System	Re: Deleting Files/IP addresses You may need to remove proxyfilter.dll from IE settings: Tools -> Internet Options -> Programs -> Manage Add-ons __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 2GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| 1xMaxtor DiamondMax 22 500GB & 4xMaxtor DiamondMax 21 250GB SATA HDDs \| Zalman CNPS9500 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?

04-03-2007, 02:37 PM	#4 (permalink)
neilsinc Registered User Join Date: Mar 2007 Posts: 14 OS: Windows XP Media Center	Re: Deleting Files/IP addresses tried to remove it from IE settings like you said but it wasn't listed there??????

04-03-2007, 02:42 PM	#5 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 6,565 OS: XP Pro SP3, Vista Ultimate SP1, Ubuntu v8.04 My System	Re: Deleting Files/IP addresses There's different settings in the manage add-ons applet....try checking them all to see if it's listed anywhere please: Add-ons that have been used by internet explorer Add-ons currently loaded in internet explorer Add-ons that run without permission __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 2GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| 1xMaxtor DiamondMax 22 500GB & 4xMaxtor DiamondMax 21 250GB SATA HDDs \| Zalman CNPS9500 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?

04-03-2007, 02:44 PM	#6 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 6,565 OS: XP Pro SP3, Vista Ultimate SP1, Ubuntu v8.04 My System	Re: Deleting Files/IP addresses Also, as 90xjoeyx06 suggested, try deleting it in Safe Mode to see if that helps (back up the file first just incase it affects your internet connection when you boot back into normal mode though). Have you tried rebooting since uninstalling the program? Also, you could use a program such as Unlocker which will be able to tell you what process is locking the file...that way, we may be able to work out a clean way to remove it?? __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 2GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| 1xMaxtor DiamondMax 22 500GB & 4xMaxtor DiamondMax 21 250GB SATA HDDs \| Zalman CNPS9500 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?

04-03-2007, 02:46 PM	#7 (permalink)
neilsinc Registered User Join Date: Mar 2007 Posts: 14 OS: Windows XP Media Center	Re: Deleting Files/IP addresses Wasn't listed in any of those options. However, the last option - Add-ons that run without permission - wasn't there. Only the first two were there

04-03-2007, 03:04 PM	#8 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 6,565 OS: XP Pro SP3, Vista Ultimate SP1, Ubuntu v8.04 My System	Re: Deleting Files/IP addresses Ok...probably means you're using IE6?? Have you tried: Safe Mode? Rebooting? Unlocker? __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 2GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| 1xMaxtor DiamondMax 22 500GB & 4xMaxtor DiamondMax 21 250GB SATA HDDs \| Zalman CNPS9500 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?

04-03-2007, 03:48 PM	#9 (permalink)
neilsinc Registered User Join Date: Mar 2007 Posts: 14 OS: Windows XP Media Center	Re: Deleting Files/IP addresses Rebooting and safe mode doesn't work. Tried to delete with unlocker before and it disappeared, but that's when the internet connection was lost. Have run unlocker again, and it looks like the processes involved with the file, are basically everything - including Internet explorer and unlocker itself

04-03-2007, 04:36 PM	#10 (permalink)
forhockey Analyst, Security Team Join Date: Sep 2006 Location: Ontario, Canada Posts: 2,583 OS: Windows XP Pro	Re: Deleting Files/IP addresses Hi neilsinc, Are you currently using a different computer to connect to the internet? If so, then would you be able to copy these small files using a removable storage device (usb key, cd-r, etc) ? Please download the following files: 1. HijackThis. 2. Deckard's System Scanner (DSS) Transfer the two files via removable storage to the computer with the connectivity issues. Then continue with these set of instructions: 1. Copy hijackthis_sfx.exe to your Desktop. Double-click on the file and click on the "Unzip" button to install. It will by default install to the directory - C:\PROGRAM FILES\HIJACKTHIS\ 2. Copy dss.exe to your Desktop. Note: You must be logged onto an account with administrator privileges. Close all applications and windows. Double-click on dss.exe to run it, and follow the prompts. When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt in your thread in the HijackThis Log Help Forum. Please attach extra.txt to your post. To attach a file to a new post, simply Click the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and copy and paste the following into the "Upload File from your Computer" box: C:\Deckard\System Scanner\extra.txt Click Upload. What DSS will do: create a new System Restore point in Windows XP and Vista. clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives. check some important areas of your system and produce a report for your analyst to review. DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed. Thank you __________________ Proud Member of ASAP Proud Member of UNITE Keep this forum alive - if you've been helped at this forum, please do consider a donation. Thank you for your support. Donation link for Tech Support Forum

04-07-2007, 09:40 PM	#11 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 26,389 OS: 2000 Pro; XP Pro; XP Home	Re: Deleting Files/IP addresses For those interested in the outcome of this.... forhockey researched, and correctly surmised that the file in question was in the LSP stack, and by simply deleting it, the internet connection was breaking. The file needed to be safely removed from the stack first using a specialized tool...though it still took another specialized tool to delete it afterward. This thread would seem to be resolved. __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Please do not ask for help via Private Message. Last edited by tetonbob : 04-07-2007 at 09:46 PM.

04-07-2007, 09:49 PM	#12 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 6,565 OS: XP Pro SP3, Vista Ultimate SP1, Ubuntu v8.04 My System	Re: Deleting Files/IP addresses Thanks for the update tetonbob __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 2GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| 1xMaxtor DiamondMax 22 500GB & 4xMaxtor DiamondMax 21 250GB SATA HDDs \| Zalman CNPS9500 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?