system suite 7

yelto · 03-19-2007, 06:17 AM

hi all,

i was asked to try to solve a problem.

when someone went to un-install this programme there was a problem with limited or no connectivity. as soon as ss7 was put back on, all was ok, connection was fine.. So i took it off again and checked everything i could think of, but could not solve the connection problem. NTL also could not come up with a solution.

The desktop is running xp, it is a cable connection through a set top box with NTL. The only thing i did not try is taking it off, then using system restore as i wanted to ask you all first.

any ideas please?

cheers guys.

**OldGrayGary** · 03-20-2007, 07:07 PM

Hi yelto

Here's a description of that software (if it's Vcom's) from Microsoft Marketplace --- http://windowsmarketplace.com/detail...itemid=3122059

It's rather a catch-all handy dandy - it includes a firewall, antivirus, antispyware, and some system utilities --- all of which can likely affect connectivity to some degree (especially the firewall). Some antivirus scanners, like the avast! antivirus web component, set up a proxy: through which your Internet traffic gets scanned before it reaches your desktop. If when you uninstalled the SS7, the proxy setup wasn't removed, that could explain the lack of Internet traffic.

Best of luck
. . . Gary

yelto · 03-21-2007, 04:40 AM

cheers m8,

i checked to make sure it was not looking for a proxy, and checked to see if the programme was left anywhere else. of course i may have missed somthing, or should i say i will have, hence it not working properly.
i just cant work it out ..

cheers m8

.. yelto ...

**OldGrayGary** · 03-21-2007, 11:30 AM

Hi again

It'd be interesting to see if your System Restore try works - it might. I'm not familiar with NTL as a cable provider (is the set-top box more than just a cable "modem"?) - it does seem possible that settings needed for their connection are getting altered by the SS7 setup (possibly improved, evidently), but those settings aren't persisting when SS7 is removed.

Seems like you'd have to go through the basic setup a step at a time, checking the network adapter setup, etc.

I'd be a little surprised if this next suggestion would work - but it might be worth a shot - see if the WinSockXPFix utility helps (it's usually used after removing malware, which can alter connection setup) --- http://www.tacktech.com/display.cfm?ttid=257 -- it that trick works, file this one under "you never know"!

Best of luck
. . . Gary

03-19-2007, 06:17 AM	#1 (permalink)
yelto Registered User Join Date: Mar 2007 Posts: 4 OS: xp	system suite 7 hi all, i was asked to try to solve a problem. when someone went to un-install this programme there was a problem with limited or no connectivity. as soon as ss7 was put back on, all was ok, connection was fine.. So i took it off again and checked everything i could think of, but could not solve the connection problem. NTL also could not come up with a solution. The desktop is running xp, it is a cable connection through a set top box with NTL. The only thing i did not try is taking it off, then using system restore as i wanted to ask you all first. any ideas please? cheers guys.

03-20-2007, 07:07 PM	#2 (permalink)
OldGrayGary Mentor, Microsoft Support Join Date: Jun 2006 Location: Woodland Hills, CA Posts: 1,987 OS: Windows 98se/2000/XP/Vista	Re: system suite 7 Hi yelto Here's a description of that software (if it's Vcom's) from Microsoft Marketplace --- http://windowsmarketplace.com/detail...itemid=3122059 It's rather a catch-all handy dandy - it includes a firewall, antivirus, antispyware, and some system utilities --- all of which can likely affect connectivity to some degree (especially the firewall). Some antivirus scanners, like the avast! antivirus web component, set up a proxy: through which your Internet traffic gets scanned before it reaches your desktop. If when you uninstalled the SS7, the proxy setup wasn't removed, that could explain the lack of Internet traffic. Best of luck . . . Gary __________________

03-21-2007, 04:40 AM	#3 (permalink)
yelto Registered User Join Date: Mar 2007 Posts: 4 OS: xp	Re: system suite 7 cheers m8, i checked to make sure it was not looking for a proxy, and checked to see if the programme was left anywhere else. of course i may have missed somthing, or should i say i will have, hence it not working properly. i just cant work it out .. cheers m8 .. yelto ...

03-21-2007, 11:30 AM	#4 (permalink)
OldGrayGary Mentor, Microsoft Support Join Date: Jun 2006 Location: Woodland Hills, CA Posts: 1,987 OS: Windows 98se/2000/XP/Vista	Re: system suite 7 Hi again It'd be interesting to see if your System Restore try works - it might. I'm not familiar with NTL as a cable provider (is the set-top box more than just a cable "modem"?) - it does seem possible that settings needed for their connection are getting altered by the SS7 setup (possibly improved, evidently), but those settings aren't persisting when SS7 is removed. Seems like you'd have to go through the basic setup a step at a time, checking the network adapter setup, etc. I'd be a little surprised if this next suggestion would work - but it might be worth a shot - see if the WinSockXPFix utility helps (it's usually used after removing malware, which can alter connection setup) --- http://www.tacktech.com/display.cfm?ttid=257 -- it that trick works, file this one under "you never know"! Best of luck . . . Gary __________________