Installed Hotfix, now Windows not loading... Please help!

AidanL · 03-10-2007, 10:48 AM

Hi,

I was trying to correct the problem of the svchost.exe chewing up all of my CPU. I installed the hotfix you can get from microsoft here: http://support.microsoft.com/default...N-US%3bQ927891. I restarted my computer as ordered and now it's stuck on the Windows XP splash screen. It will load in safe mode, but not even in "last known good configuration." If someone can please tell me how I can fix this, I'd really appreciate it... I'm worried and wasting a ton of time on it.

Thanks!

**speedster123** · 03-10-2007, 10:56 AM

In safe mode, try system restore out of your accessories.

AidanL · 03-10-2007, 11:27 AM

Unfortunately that doesn't seem to work either. It's still stalling on the splash screen. I've been waiting a few minutes now and nothing has happened. I got advice elsewhere to try a "system repair install" but I don't know that I have the correct Windows XP CD according to this tutorial: http://www.michaelstevenstech.com/XP...install.htm#RI. I have a sony laptop and all I have are the system recovery disks I created when I first set it up. Any thoughts? I'm very worried by this as I have most of my stuff backed up but really don't want to have to re-install everything...

_Icarus · 03-10-2007, 11:42 AM

Hmm, worst case scenario, you can try a registry roll back. You've tried just booting into safe-mode, does that allow you to log in?

Try running a chkdsk in recovery console. See if that solves your problem. If you can get into safemode, you'll probably just want to uninstall the hotfix.

AidanL · 03-10-2007, 12:10 PM

Quote:

Originally Posted by _Icarus

Hmm, worst case scenario, you can try a registry roll back. You've tried just booting into safe-mode, does that allow you to log in?

Try running a chkdsk in recovery console. See if that solves your problem. If you can get into safemode, you'll probably just want to uninstall the hotfix.

Sorry, I think this is a little beyond me as stated. How do I get into the recovery console to run chkdsk? (I do not have the OEM software for XP since it came pre-installed on my laptop.) Also, how would I unstall this particular hotfix? (i.e. find it)

Thanks!

AidanL · 03-10-2007, 12:47 PM

It looks like I've resolved this with some help from Sony tech support chat (no thanks Microsoft... where is your support?). Basically I ran through these steps, which I gather had to be performed in order for this to happen...

http://www.iq.sony.com/srvs/autoresp....asp?id=170819

03-10-2007, 10:48 AM	#1 (permalink)
AidanL Registered User Join Date: Mar 2007 Posts: 4 OS: Windows XP	Installed Hotfix, now Windows not loading... Please help! Hi, I was trying to correct the problem of the svchost.exe chewing up all of my CPU. I installed the hotfix you can get from microsoft here: http://support.microsoft.com/default...N-US%3bQ927891. I restarted my computer as ordered and now it's stuck on the Windows XP splash screen. It will load in safe mode, but not even in "last known good configuration." If someone can please tell me how I can fix this, I'd really appreciate it... I'm worried and wasting a ton of time on it. Thanks!

03-10-2007, 10:56 AM	#2 (permalink)
speedster123 Mentor Join Date: Oct 2006 Location: United States-New York Posts: 4,000 OS: xp pro My System	In safe mode, try system restore out of your accessories. __________________

03-10-2007, 12:47 PM	#6 (permalink)
AidanL Registered User Join Date: Mar 2007 Posts: 4 OS: Windows XP	Resolved. It looks like I've resolved this with some help from Sony tech support chat (no thanks Microsoft... where is your support?). Basically I ran through these steps, which I gather had to be performed in order for this to happen... http://www.iq.sony.com/srvs/autoresp....asp?id=170819

03-10-2007, 11:27 AM	#3 (permalink)
AidanL Registered User Join Date: Mar 2007 Posts: 4 OS: Windows XP	Unfortunately that doesn't seem to work either. It's still stalling on the splash screen. I've been waiting a few minutes now and nothing has happened. I got advice elsewhere to try a "system repair install" but I don't know that I have the correct Windows XP CD according to this tutorial: http://www.michaelstevenstech.com/XP...install.htm#RI. I have a sony laptop and all I have are the system recovery disks I created when I first set it up. Any thoughts? I'm very worried by this as I have most of my stuff backed up but really don't want to have to re-install everything...

03-10-2007, 11:42 AM	#4 (permalink)
_Icarus Registered User Join Date: Mar 2007 Location: Rhode Island Posts: 198 OS: Windows XP Professional/Mac OSX	Hmm, worst case scenario, you can try a registry roll back. You've tried just booting into safe-mode, does that allow you to log in? Try running a chkdsk in recovery console. See if that solves your problem. If you can get into safemode, you'll probably just want to uninstall the hotfix.