Firewall/Connection Problem

Lostnumber · 03-02-2007, 04:37 PM

Last year i took out a subscription for MLB.TV, which basically lets you watch all baseball games live on the web. There was a program called MLB.TV Mosaic, which is basically a program where you have all the live games open in a window. Since last season we had out internet speed upped to 4mb. I open the mosaic the other day for the first time with the new connection and get this:

I spent about 6 hours trying to get the window firewall off, eventually did, and there is no other firewall running.... yet it just won't connect no matter what i try. The games do work, i can watch them in seperate windows, just this app won't connect....

Can someone help?

Andy128 · 03-02-2007, 04:44 PM

Are you behind a router? You said it took 6 hours to turn the firewall off- what fire wall are you using?

Andy

Lostnumber · 03-02-2007, 04:54 PM

Not, was the windows default firewall being useless...

**nickster_uk** · 03-02-2007, 04:55 PM

How about a router...as Andy asked? You may need to forward some ports in order for it to work.

Lostnumber · 03-02-2007, 04:58 PM

My net runs through our cable box.... and i dont have a clue about ports, have looked over the net to try and find an easy guide to them but got nothing...

**nickster_uk** · 03-02-2007, 05:06 PM

http://portforward.com/routers.htm is a good site to explain how to forward ports in order to use certain applications/games etc. May be worth checking out.

I'm not too familiar with cable boxes so not sure if they have built in firewall capabilities but if they do, that's what you need to do. Though you may need to contact mlb.tv to find out what ports they use.

Lostnumber · 03-02-2007, 05:07 PM

That was one of the sites i came across, really didnt have a clue what i was supposed to be looking for....

Lostnumber · 03-02-2007, 08:14 PM

anyone?

**nickster_uk** · 03-02-2007, 08:20 PM

Do you know the make/model of your modem?

Lostnumber · 03-03-2007, 10:58 AM

No, like i say, it runs through our cable box

Andy128 · 03-03-2007, 11:18 AM

Lostnumber-
Perhaps take a look here and see if you have things on your end configured right.
Here is the system requirements:
http://mlb.mlb.com/mlb/help/faq_system_requirements.jsp

Here is a troubleshooting section of the MLB.TV website.
http://mlb.mlb.com/mlb/help/faq_technical.jsp

You may want to contact their tech support to see if they have experianced this before.

Andy

Lostnumber · 03-03-2007, 04:27 PM

Looked at all that, like i say, i watched the games all last season..

**nickster_uk** · 03-03-2007, 04:34 PM

What security type software do you have installed please?

Andy128 · 03-03-2007, 07:33 PM

Watching last year is fine and well- they update their software too. That is why I suggested taking a look see. If you have contacted their support and they don't have a clue- then we can proceed with diagnosing the problem.

Have you changed security software as referenced above? Any other possible changes in your computer since last season?

Andy

Lostnumber · 03-10-2007, 03:21 AM

There is definitely something wrong now, lots of programs i use on the internet can't find my connection.

party poker
eBay turbo lister

don't know what to do... :-(

03-02-2007, 04:37 PM	#1 (permalink)
Lostnumber Registered User Join Date: Oct 2005 Posts: 60 OS: XP	Firewall/Connection Problem Last year i took out a subscription for MLB.TV, which basically lets you watch all baseball games live on the web. There was a program called MLB.TV Mosaic, which is basically a program where you have all the live games open in a window. Since last season we had out internet speed upped to 4mb. I open the mosaic the other day for the first time with the new connection and get this: I spent about 6 hours trying to get the window firewall off, eventually did, and there is no other firewall running.... yet it just won't connect no matter what i try. The games do work, i can watch them in seperate windows, just this app won't connect.... Can someone help?

03-02-2007, 04:55 PM	#4 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 6,565 OS: XP Pro SP3, Vista Ultimate SP1, Ubuntu v8.04 My System	How about a router...as Andy asked? You may need to forward some ports in order for it to work. __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 2GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| 1xMaxtor DiamondMax 22 500GB & 4xMaxtor DiamondMax 21 250GB SATA HDDs \| Zalman CNPS9500 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?

03-02-2007, 05:06 PM	#6 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 6,565 OS: XP Pro SP3, Vista Ultimate SP1, Ubuntu v8.04 My System	http://portforward.com/routers.htm is a good site to explain how to forward ports in order to use certain applications/games etc. May be worth checking out. I'm not too familiar with cable boxes so not sure if they have built in firewall capabilities but if they do, that's what you need to do. Though you may need to contact mlb.tv to find out what ports they use. __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 2GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| 1xMaxtor DiamondMax 22 500GB & 4xMaxtor DiamondMax 21 250GB SATA HDDs \| Zalman CNPS9500 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?

03-02-2007, 08:20 PM	#9 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 6,565 OS: XP Pro SP3, Vista Ultimate SP1, Ubuntu v8.04 My System	Do you know the make/model of your modem? __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 2GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| 1xMaxtor DiamondMax 22 500GB & 4xMaxtor DiamondMax 21 250GB SATA HDDs \| Zalman CNPS9500 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?

03-03-2007, 04:34 PM	#13 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 6,565 OS: XP Pro SP3, Vista Ultimate SP1, Ubuntu v8.04 My System	What security type software do you have installed please? __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 2GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| 1xMaxtor DiamondMax 22 500GB & 4xMaxtor DiamondMax 21 250GB SATA HDDs \| Zalman CNPS9500 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?

03-02-2007, 04:44 PM	#2 (permalink)
Andy128 Registered User Join Date: Nov 2004 Location: Michigan Posts: 380 OS: xp	Are you behind a router? You said it took 6 hours to turn the firewall off- what fire wall are you using? Andy

03-02-2007, 04:54 PM	#3 (permalink)
Lostnumber Registered User Join Date: Oct 2005 Posts: 60 OS: XP	Not, was the windows default firewall being useless...

03-02-2007, 04:58 PM	#5 (permalink)
Lostnumber Registered User Join Date: Oct 2005 Posts: 60 OS: XP	My net runs through our cable box.... and i dont have a clue about ports, have looked over the net to try and find an easy guide to them but got nothing...

03-02-2007, 05:07 PM	#7 (permalink)
Lostnumber Registered User Join Date: Oct 2005 Posts: 60 OS: XP	That was one of the sites i came across, really didnt have a clue what i was supposed to be looking for....

03-02-2007, 08:14 PM	#8 (permalink)
Lostnumber Registered User Join Date: Oct 2005 Posts: 60 OS: XP	anyone?

03-03-2007, 10:58 AM	#10 (permalink)
Lostnumber Registered User Join Date: Oct 2005 Posts: 60 OS: XP	No, like i say, it runs through our cable box

03-03-2007, 11:18 AM	#11 (permalink)
Andy128 Registered User Join Date: Nov 2004 Location: Michigan Posts: 380 OS: xp	Lostnumber- Perhaps take a look here and see if you have things on your end configured right. Here is the system requirements: http://mlb.mlb.com/mlb/help/faq_system_requirements.jsp Here is a troubleshooting section of the MLB.TV website. http://mlb.mlb.com/mlb/help/faq_technical.jsp You may want to contact their tech support to see if they have experianced this before. Andy

03-03-2007, 04:27 PM	#12 (permalink)
Lostnumber Registered User Join Date: Oct 2005 Posts: 60 OS: XP	Looked at all that, like i say, i watched the games all last season..

03-03-2007, 07:33 PM	#14 (permalink)
Andy128 Registered User Join Date: Nov 2004 Location: Michigan Posts: 380 OS: xp	Watching last year is fine and well- they update their software too. That is why I suggested taking a look see. If you have contacted their support and they don't have a clue- then we can proceed with diagnosing the problem. Have you changed security software as referenced above? Any other possible changes in your computer since last season? Andy

03-10-2007, 03:21 AM	#15 (permalink)
Lostnumber Registered User Join Date: Oct 2005 Posts: 60 OS: XP	There is definitely something wrong now, lots of programs i use on the internet can't find my connection. party poker eBay turbo lister don't know what to do... :-(