Two week old computer no longer sees hard drive....please help

WatchNut · 11-15-2006, 11:17 AM

Hi Everyone:

I'm new here and I was hoping one of the experts here could help. Woke up this morning to a bluescreen on my 2 week old Windows XP machine (was left running overnight). Message on screen stated
KERNEL_STACK_INPAGE_ERROR
along with:
STOP 0x00000077 (0xC0000056, 0xC0000056, 0x00000000x 0x026A9000).

When I try to reboot, the machine will not boot, and says that it cannot find a boot drive (it does seem to see my two dvd drives, but not the hard drive).

Spent 45 minutes on the phone with Dell tech support (very knowledgeable, and flawless English), and the computer is definitely not seeing the drive (tried again to reseat cales, and even changed drive connection on motherboard to a different "port". Tried BIOS changes as well. All a no-go.

Dell is sending me a brand new drive, and I'm hoping and pryaing I can slave this drive to that one and get my data off witout major expense....but not confident at this point.

Any suggestions on how to remedy this incredibly distressing problem (I copied all data from my old machine onto the new machine, and now l no longer have access to the old machine), and I'm really hoping I don't have a dead hard drive with tons of irreplaceable data and photos on it.

As an alternative, if you could provide suggestion on other forums on which I can post regarding this problem, that would be great!

Many thanks in advance for all your help.

Michael

dai · 11-15-2006, 11:25 AM

try a new eide cable

**Done_Fishin** · 11-15-2006, 01:13 PM

When you get your new drive set it up as master, removing the old drive until you have installed windows, antivirus and a decent firewall.
then download a file recovery program which, after you connect your old drive (configured as slave) to the slave position, you can scour for recoverable files and save those files in a diectory on your new drive.
one tip I used to see frequently but never had recourse to use, wasc top place the faulty drive in the freezer overnight. It sometimes allows just sufficient time to copy over the files before failing again. Don't do it til you have that new drive up & running though.

WatchNut · 11-15-2006, 01:28 PM

Quote:

Originally Posted by dai

try a new eide cable

Dai......this drive is described as a 500MB SATA drive. Would this change your answer?

Thanks,

Michael

WatchNut · 11-15-2006, 01:30 PM

Quote:

Originally Posted by Done_Fishin

When you get your new drive set it up as master, removing the old drive until you have installed windows, antivirus and a decent firewall.
then download a file recovery program which, after you connect your old drive (configured as slave) to the slave position, you can scour for recoverable files and save those files in a diectory on your new drive.
one tip I used to see frequently but never had recourse to use, wasc top place the faulty drive in the freezer overnight. It sometimes allows just sufficient time to copy over the files before failing again. Don't do it til you have that new drive up & running though.

Thanks DoneFishin. New drive is supposed to be here on Friday. Will install it and hopefully get the computer up and running (assuming the problem IS the drive and not the controller, etc.). Once that happens, I can try to deal with the data recovery issues.

What are the chances it's something as innocuous as the cable connecting the drive to the motherboard?

Thanks to everyone here for the help.

Michael

dai · 11-15-2006, 02:19 PM

sorry but do not see any previous mention of sata
still try another cable
run
chkdsk /r

**Done_Fishin** · 11-15-2006, 02:39 PM

I too never saw any mention of this being a 500GB drive SATA

.. what version XP are you using?

That size drive requires XP SP1 or 2 and preferably SP2 slipstreamed into the main install CD to get maximum support from LBA48.
I am still a bit hazy with the technicalities but if Dell didn't sell that PC with XP SP1/2 installed then the drive will have corrupted itself when it reached the 137 GB limit, but my explanation depends upon whether I have understood the LBA48 problem correctly.
Can someone confirm please.

Geekgirl · 11-15-2006, 06:31 PM

Is the BIOS seeing the drive?

WatchNut · 11-15-2006, 09:09 PM

Quote:

Originally Posted by dai

sorry but do not see any previous mention of sata
still try another cable
run
chkdsk /r

Hello Dai:

The description in the Dell paperwork states "500GB Serial ATA 3Gb/s Hard Drive (7200RPM) w/DataBurst Cache™"

Have I misinterpreted? Sorry...but I'm not expert in these matters.

Thanks for your patience.

Michael

WatchNut · 11-15-2006, 09:10 PM

Quote:

Originally Posted by Geekgirl

Is the BIOS seeing the drive?

Hello TJ:

No, the BIOS is not seeing the drive.

Regards,

Michael

dai · 11-16-2006, 05:17 AM

[The description in the Dell paperwork states "500GB Serial ATA 3Gb/s Hard Drive (7200RPM) w/DataBurst Cache™"]

we don't have the paperwork and only see what you post
if the bios is not seeing it put in a new cable

WatchNut · 11-16-2006, 05:37 AM

Quote:

Originally Posted by dai

[The description in the Dell paperwork states "500GB Serial ATA 3Gb/s Hard Drive (7200RPM) w/DataBurst Cache™"]

we don't have the paperwork and only see what you post
if the bios is not seeing it put in a new cable

Thanks Dai.....will try to get my hands on a new cable and give that a shot.

Michael

dai · 11-16-2006, 05:44 AM

if it is only 2 weeks old it should be under warranty and they should do the fixing to avoid invalidating the warranty

**Done_Fishin** · 11-16-2006, 06:06 AM

Quote:

Originally Posted by dai

if it is only 2 weeks old it should be under warranty and they should do the fixing to avoid invalidating the warranty

Don't forget that DELL have already told him that THEY will be sending him a new disk!
Should he ask for confirmation, IN WRITING, that by trying the new disk he is not invalidating the warranty?

**Fr4665** · 11-16-2006, 07:08 AM

i would definatly. cause as soon as the case gets opend boom there goes the warranty.

11-15-2006, 11:17 AM	#1 (permalink)
WatchNut Registered User Join Date: Nov 2006 Posts: 12 OS: Windows XP	Two week old computer no longer sees hard drive....please help Hi Everyone: I'm new here and I was hoping one of the experts here could help. Woke up this morning to a bluescreen on my 2 week old Windows XP machine (was left running overnight). Message on screen stated KERNEL_STACK_INPAGE_ERROR along with: STOP 0x00000077 (0xC0000056, 0xC0000056, 0x00000000x 0x026A9000). When I try to reboot, the machine will not boot, and says that it cannot find a boot drive (it does seem to see my two dvd drives, but not the hard drive). Spent 45 minutes on the phone with Dell tech support (very knowledgeable, and flawless English), and the computer is definitely not seeing the drive (tried again to reseat cales, and even changed drive connection on motherboard to a different "port". Tried BIOS changes as well. All a no-go. Dell is sending me a brand new drive, and I'm hoping and pryaing I can slave this drive to that one and get my data off witout major expense....but not confident at this point. Any suggestions on how to remedy this incredibly distressing problem (I copied all data from my old machine onto the new machine, and now l no longer have access to the old machine), and I'm really hoping I don't have a dead hard drive with tons of irreplaceable data and photos on it. As an alternative, if you could provide suggestion on other forums on which I can post regarding this problem, that would be great! Many thanks in advance for all your help. Michael

11-15-2006, 11:25 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,287 OS: win 7 32x 64x rtm	try a new eide cable __________________

11-15-2006, 01:13 PM	#3 (permalink)
Done_Fishin Moderator Hardware Team Join Date: Oct 2006 Location: Brit living in Greece Posts: 7,282 OS: WinME, WinXP Pro SP3, Win7 Beta, Ubuntu 9.04 & Netbook Remix & CD2USB, Mepis 6.5, Fedora 10 My System	When you get your new drive set it up as master, removing the old drive until you have installed windows, antivirus and a decent firewall. then download a file recovery program which, after you connect your old drive (configured as slave) to the slave position, you can scour for recoverable files and save those files in a diectory on your new drive. one tip I used to see frequently but never had recourse to use, wasc top place the faulty drive in the freezer overnight. It sometimes allows just sufficient time to copy over the files before failing again. Don't do it til you have that new drive up & running though. __________________ . . I'm not old!! I'm age impaired .. D_F I DON'T PLAY GAMES How to mark your thread as solved HDD DIAG UTILS TSF's Photographer's Corner

11-15-2006, 02:19 PM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,287 OS: win 7 32x 64x rtm	sorry but do not see any previous mention of sata still try another cable run chkdsk /r __________________

11-15-2006, 02:39 PM	#7 (permalink)
Done_Fishin Moderator Hardware Team Join Date: Oct 2006 Location: Brit living in Greece Posts: 7,282 OS: WinME, WinXP Pro SP3, Win7 Beta, Ubuntu 9.04 & Netbook Remix & CD2USB, Mepis 6.5, Fedora 10 My System	I too never saw any mention of this being a 500GB drive SATA .. what version XP are you using? That size drive requires XP SP1 or 2 and preferably SP2 slipstreamed into the main install CD to get maximum support from LBA48. I am still a bit hazy with the technicalities but if Dell didn't sell that PC with XP SP1/2 installed then the drive will have corrupted itself when it reached the 137 GB limit, but my explanation depends upon whether I have understood the LBA48 problem correctly. Can someone confirm please. __________________ . . I'm not old!! I'm age impaired .. D_F I DON'T PLAY GAMES How to mark your thread as solved HDD DIAG UTILS TSF's Photographer's Corner

11-15-2006, 06:31 PM	#8 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,120 OS: 98SE/WinXP Home/WinXP Pro/Vista/Windows 7	Is the BIOS seeing the drive? __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

11-16-2006, 05:17 AM	#11 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,287 OS: win 7 32x 64x rtm	[The description in the Dell paperwork states "500GB Serial ATA 3Gb/s Hard Drive (7200RPM) w/DataBurst Cache™"] we don't have the paperwork and only see what you post if the bios is not seeing it put in a new cable __________________

11-16-2006, 05:44 AM	#13 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,287 OS: win 7 32x 64x rtm	if it is only 2 weeks old it should be under warranty and they should do the fixing to avoid invalidating the warranty __________________

11-16-2006, 07:08 AM	#15 (permalink)
Fr4665 aka mr.fraggs Join Date: Nov 2004 Location: USA or Germany Posts: 2,965 OS: Win XP,Vista,Android My System	i would definatly. cause as soon as the case gets opend boom there goes the warranty. __________________ I don't subscribe to threads please PM me if i miss a reply. ------- Everest SensorView Pro DriverCleaner how to fix your game