Computer Restarts when viewing videos or in Guildwars.

Mn3MoN1C · 09-17-2006, 12:18 AM

Hi, I have a friend whos computer keeps restarting when she either views a video or plays Guild Wars. Her specs are ...

Operating System: Windows XP Professional
CPU Type AMD Athlon XP, 2166 MHz (13 x 167) 2700+
Motherboard Name ECS L7S7A2
System Memory 1024 MB (PC2100 DDR SDRAM)
Video Adapter NVIDIA GeForce FX 5200 (256 MB)
Disk Drive ST320413A (20 GB, 5400 RPM, Ultra-ATA/100)
Disk Drive WDC WD2500JB-50FUA0 (232 GB, IDE)
Temperatures:
Motherboard 56 °C (133 °F)
Seagate ST320413A 40 °C (104 °F)
WDC WD2500JB-50FUA0 46 °C (115 °F)

Geekgirl · 09-17-2006, 08:16 AM

Have her Right Click My Computer/Properties/Advanced/System & Recovery-Settings tab, Under System Failure uncheck Automatically Restart.
Now when it goes to restart she will get a BSOD with some information. Write down the Stop: error and post it back here. This may give us a better idea of what is causing her issue

Mn3MoN1C · 09-17-2006, 08:57 AM

Ok, She did the above actions and went to try flush out the error when it restarts but according to her the BSOD showed for a sec and then it restarted.

Mn3MoN1C · 09-17-2006, 09:40 AM

Ok I Tried to edit and it's not working. We got the stop message and it's Stop: 0x0000009c (0x00000000, 0x8054D370, 0xC4204000, 0x00000136)

dai · 09-17-2006, 10:51 AM

if the auto reboot box is unticked the computer will freeze on the bsod error message and you have to manually restart,and you need to post the full error message

Mn3MoN1C · 09-17-2006, 10:56 AM

When it goes to the BSOD, she now saw this message "Stop: 0x0000009c (0x00000002, 0x8054D370, 0xB6002000, 0x0000017A)" Then it said "Dumping physical memory" then after a bit it restarted.

dai · 09-17-2006, 11:10 AM

well she has not turned off the auto reboot

Mn3MoN1C · 09-17-2006, 01:05 PM

Well, she assured me that she did. Does that stop message mean anything?

dai · 09-17-2006, 01:27 PM

http://support.microsoft.com/?kbid=329284
when you see this you know it has not been unticked
Dumping physical memory" then after a bit it restarted.

09-17-2006, 12:18 AM	#1 (permalink)
Mn3MoN1C Registered User Join Date: Aug 2005 Posts: 41 OS: Win XP	Computer Restarts when viewing videos or in Guildwars. Hi, I have a friend whos computer keeps restarting when she either views a video or plays Guild Wars. Her specs are ... Operating System: Windows XP Professional CPU Type AMD Athlon XP, 2166 MHz (13 x 167) 2700+ Motherboard Name ECS L7S7A2 System Memory 1024 MB (PC2100 DDR SDRAM) Video Adapter NVIDIA GeForce FX 5200 (256 MB) Disk Drive ST320413A (20 GB, 5400 RPM, Ultra-ATA/100) Disk Drive WDC WD2500JB-50FUA0 (232 GB, IDE) Temperatures: Motherboard 56 °C (133 °F) Seagate ST320413A 40 °C (104 °F) WDC WD2500JB-50FUA0 46 °C (115 °F)

09-17-2006, 08:16 AM	#2 (permalink)
Geekgirl Manager, Microsoft Support Join Date: Jan 2005 Location: Pennsylvania Posts: 12,260 OS: 98SE/WinXP Home/WinXP Pro Blog Entries: 1	Have her Right Click My Computer/Properties/Advanced/System & Recovery-Settings tab, Under System Failure uncheck Automatically Restart. Now when it goes to restart she will get a BSOD with some information. Write down the Stop: error and post it back here. This may give us a better idea of what is causing her issue __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM

09-17-2006, 10:51 AM	#5 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 41,955 OS: vista 32x ultimate retail	if the auto reboot box is unticked the computer will freeze on the bsod error message and you have to manually restart,and you need to post the full error message __________________

09-17-2006, 11:10 AM	#7 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 41,955 OS: vista 32x ultimate retail	well she has not turned off the auto reboot __________________

09-17-2006, 01:27 PM	#9 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 41,955 OS: vista 32x ultimate retail	http://support.microsoft.com/?kbid=329284 when you see this you know it has not been unticked Dumping physical memory" then after a bit it restarted. __________________

09-17-2006, 08:57 AM	#3 (permalink)
Mn3MoN1C Registered User Join Date: Aug 2005 Posts: 41 OS: Win XP	Ok, She did the above actions and went to try flush out the error when it restarts but according to her the BSOD showed for a sec and then it restarted.

09-17-2006, 09:40 AM	#4 (permalink)
Mn3MoN1C Registered User Join Date: Aug 2005 Posts: 41 OS: Win XP	Ok I Tried to edit and it's not working. We got the stop message and it's Stop: 0x0000009c (0x00000000, 0x8054D370, 0xC4204000, 0x00000136)

09-17-2006, 10:56 AM	#6 (permalink)
Mn3MoN1C Registered User Join Date: Aug 2005 Posts: 41 OS: Win XP	When it goes to the BSOD, she now saw this message "Stop: 0x0000009c (0x00000002, 0x8054D370, 0xB6002000, 0x0000017A)" Then it said "Dumping physical memory" then after a bit it restarted.

09-17-2006, 01:05 PM	#8 (permalink)
Mn3MoN1C Registered User Join Date: Aug 2005 Posts: 41 OS: Win XP	Well, she assured me that she did. Does that stop message mean anything?