BSOD on shutdown & USB ports stop working after bootup

ptg · 01-25-2010, 08:58 PM

Hi, two problems...my USB ports stop working after a little while, upon bootup. It will stop detecting anything that I plug-in. Second problem...I get a BSOD when I try to restart or shutdown my computer. After 10-15 minutes, it says "Driver_Power_State_Failure", then reboots. I need help!

**usasma** · 01-26-2010, 04:42 AM

I only analyzed the last 3 dump files. The rest were from November and you didn't have any in December.

This one appears to blame hpdskflt.sys - a component of the Hewlett-Packard Mobile Data Protection System Disk Filter

Please uninstall the HP Mobile Data Protection system and see if that stops the BSOD's. If so, and if you wish to reinstall the HP software, please download a fresh copy from the HP website in order to install it.

Also, Please update or remove these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager. Please use the following instructions to locate the most current drivers:

Quote:

How To Find Updated Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- some driver links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers:

Code:

000.fcl      Fri Sep 26 09:11:12 2008 - Cyberlink CD/DVD driver
Accelerometer.sys Thu Aug 07 10:28:52 2008 - HP Mobile Data Protection System Accelerometer 
AVerBDA716x.sys Wed Aug 27 04:31:11 2008 - AVerMedia driver
enecir.sys   Thu Sep 04 05:47:24 2008 - ENE Consumer IR Driver for eHome
hpdskflt.sys Thu Aug 07 10:28:53 2008 - HP Mobile Data Protection System Disk Filter 
iaStor.sys   Tue Apr 15 20:07:31 2008 - Intel Storage drivers
jmcr.sys     Fri Jul 04 03:42:58 2008 - JMicron JMB38X Memory Card Reader Driver 
pnetmdm.sys  Thu Jan 12 13:04:29 2006 - PdaNet Modem Driver 
PxHelp20.sys Wed Jun 20 18:26:00 2007 - Sonic CD/DVD driver
sncduvc.SYS  Mon Dec 29 04:13:29 2008 - HP/Suyin Webcam driver
vfs101x.sys  Wed Feb 06 21:43:59 2008 - Validity Fingerprint Scanner USB Driver

Summary of the last 3 BSOD's:

Code:

Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Sun Jan 10 20:44:19.330 2010 (GMT-5)
System Uptime: 0 days 5:55:19.047
BugCheck 9F, {4, 258, 85810020, 8078adf4}
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : hpdskflt.sys ( hpdskflt+26c1 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Mon Jan 18 15:05:53.218 2010 (GMT-5)
System Uptime: 0 days 4:18:45.934
BugCheck 9F, {4, 258, 85810020, 82f72b24}
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : hpdskflt.sys ( hpdskflt+26c1 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Mon Jan 18 22:05:41.744 2010 (GMT-5)
System Uptime: 0 days 6:47:48.460
BugCheck 9F, {4, 258, 85822020, 82f27b24}
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : hpdskflt.sys ( hpdskflt+26c1 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System

ptg · 01-29-2010, 11:07 AM

Hi, I've tried to replace all of the old drivers, including manually copying the hpdskflt.sys file over to the c:\windows\system32\drivers directory because I was having a lot of problems uninstalling the old drivers. I am still getting the BSOD and my USB ports are still crapping out a few minutes after bootup though. Can you analyze my latest dump file?

**usasma** · 01-30-2010, 09:07 AM

Still blames hpdskflt.sys - a component of the Hewlett-Packard Mobile Data Protection System Disk Filter

Please visit this link to download the latest drivers for your system from HP (that'll get us a good start at this): http://h20180.www2.hp.com/apps/Looku...&submit=Go+%BB

In particular, download and install the HP ProtectSmart Hard Drive Protection

Here's a list of the older drivers again:

Code:

000.fcl      Fri Sep 26 09:11:12 2008 - Cyberlink CD/DVD driver
Accelerometer.sys Thu Aug 07 10:28:52 2008 - HP Mobile Data Protection System Accelerometer 
AVerBDA716x.sys Wed Aug 27 04:31:11 2008 - AVerMedia driver
enecir.sys   Thu Sep 04 05:47:24 2008 - ENE Consumer IR Driver for eHome
hpdskflt.sys Thu Aug 07 10:28:53 2008 - HP Mobile Data Protection System Disk Filter 
iaStor.sys   Tue Apr 15 20:07:31 2008 - Intel Storage drivers
jmcr.sys     Fri Jul 04 03:42:58 2008 - JMicron JMB38X Memory Card Reader Driver 
pnetmdm.sys  Thu Jan 12 13:04:29 2006 - PdaNet Modem Driver 
PxHelp20.sys Wed Jun 20 18:26:00 2007 - Sonic CD/DVD driver
sncduvc.SYS  Mon Dec 29 04:13:29 2008 - HP/Suyin Webcam driver
vfs101x.sys  Wed Feb 06 21:43:59 2008 - Validity Fingerprint Scanner USB Driver

Here's a summary of the BSOD's:

Code:

Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Tue Jan 26 01:04:05.409 2010 (GMT-5)
System Uptime: 0 days 0:22:50.126
BugCheck 9F, {4, 258, 857a8d48, 82f35b24}
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : hpdskflt.sys ( hpdskflt+26c1 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Fri Jan 29 13:45:19.464 2010 (GMT-5)
System Uptime: 2 days 17:24:52.181
BugCheck 9F, {4, 258, 85810648, 82f35b24}
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : hpdskflt.sys ( hpdskflt+26fd )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System

ptg · 02-01-2010, 02:26 PM

Well, I'm still getting the BSOD and my USB ports still aren't working after bootup. It's weird that you are still seeing the old drivers in my system because I've updated probably 75% of the "old drivers" that you listed above, and I have verified the version numbers in the Device Manager. Any reasons why this might be? Or did you look at an older driver version list?? I'm not sure what else to do here...

ptg · 02-01-2010, 03:10 PM

I'm not really sure what else to do here. I'm hoping that there was something wrong with the last two files that I sent you, so I'm sending the latest BSOD files.

**usasma** · 02-01-2010, 07:56 PM

The older files are those listed as loaded during the system crashes.

Let's go about this a different way - please provide us with the exact make and model of your HP system. It's number 1 in the illustrations at this link: http://h10025.www1.hp.com/ewfrf/wc/d...&product=18073

ptg · 02-01-2010, 08:00 PM

It's an HP HDX16

**jcgriff2** · 02-01-2010, 09:16 PM

We need the exact product # from the bottom of the Notebook.

This is what a search at HP Support comes up with for HDX16

http://h10061.www1.hp.com/ccsearch/s...x=0&submit.y=0

jcgriff2

.

ptg · 02-02-2010, 09:57 AM

Product Name: HP HDX 16 Notebook PC
Product number is: FF141AV

When I entered the product number, the HP website returned:

HP HDX X16T-1000 CTO Premium Notebook PC

Thanks.

ptg · 02-03-2010, 08:28 AM

I wonder why the old drivers are being loaded?

**usasma** · 02-04-2010, 07:17 AM

Let's work with the hpdskflt.sys driver for now. Once we've fixed that problem, then we can deal with the rest of the drivers.

Please go to Start...Control Panel...Programs...Uninstall a program
Uninstall/remove this: HP ProtectSmart Hard Drive Protection
Reboot
Download this and install it: http://h10025.www1.hp.com/ewfrf/wc/s...s=4062&lang=en
Reboot
The package is dated 2009-09-25, and the 32 bit version of hpdskflt.sys that it contains is dated 7-8-2009 and is version 4.0.2.1

Once that's installed, wait to see if you get further BSOD's.

To get more info on the dates of drivers - you'll have to be more specific about which drivers you're checking and how you're checking them and what website you're getting them from. As you can see from the above package - the package date isn't the same as the driver date.

ptg · 02-09-2010, 02:42 PM

Ok, I've uninstalled the HP 3d Driveguard software and uninstalled the HP ProtectSmart Hard Drive Protection drivers. These two items were definitely the culprit of my problems. I tried reinstalling the latest versions of 3d Driveguard, but the problem comes back every time I reinstall. I'm just going to leave it off of my computer for now, as everything seems to be working fine without the software. I guess I just won't have any "hard drive parking" protection on my laptop. The alternative is BSOD every time I shut down...

thanks for your help. You can consider this problem SOLVED.

**usasma** · 02-09-2010, 05:22 PM

Thanks for letting us know!

Good luck!

02-01-2010, 02:26 PM	#5 (permalink)
ptg Registered User Join Date: Jan 2010 Posts: 9 OS: win7	Re: BSOD on shutdown & USB ports stop working after bootup Well, I'm still getting the BSOD and my USB ports still aren't working after bootup. It's weird that you are still seeing the old drivers in my system because I've updated probably 75% of the "old drivers" that you listed above, and I have verified the version numbers in the Device Manager. Any reasons why this might be? Or did you look at an older driver version list?? I'm not sure what else to do here...

02-01-2010, 07:56 PM	#7 (permalink)
usasma Tech Hardware Team Join Date: Apr 2009 Location: Southeastern CT, USA Posts: 2,720 OS: Win7 (x32 & x64)	Re: BSOD on shutdown & USB ports stop working after bootup The older files are those listed as loaded during the system crashes. Let's go about this a different way - please provide us with the exact make and model of your HP system. It's number 1 in the illustrations at this link: http://h10025.www1.hp.com/ewfrf/wc/d...&product=18073 __________________ aka John MVP Windows - Desktop Experience/My Website: http://www.carrona.org "There are very few problems in life that can't be fixed by the proper application of high explosives" If I haven't replied in 48 hours, please send me a PM.

02-01-2010, 08:00 PM	#8 (permalink)
ptg Registered User Join Date: Jan 2010 Posts: 9 OS: win7	Re: BSOD on shutdown & USB ports stop working after bootup It's an HP HDX16

02-01-2010, 09:16 PM	#9 (permalink)
jcgriff2 Moderator, Microsoft Support Microsoft MVP Join Date: Sep 2007 Location: BSOD CENTRAL Southern New Jersey, USA Posts: 12,775 OS: Windows 7, Vista Ultimate My System	Re: BSOD on shutdown & USB ports stop working after bootup We need the exact product # from the bottom of the Notebook. This is what a search at HP Support comes up with for HDX16 http://h10061.www1.hp.com/ccsearch/s...x=0&submit.y=0 jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread

02-02-2010, 09:57 AM	#10 (permalink)
ptg Registered User Join Date: Jan 2010 Posts: 9 OS: win7	Re: BSOD on shutdown & USB ports stop working after bootup Product Name: HP HDX 16 Notebook PC Product number is: FF141AV When I entered the product number, the HP website returned: HP HDX X16T-1000 CTO Premium Notebook PC Thanks.

02-03-2010, 08:28 AM	#11 (permalink)
ptg Registered User Join Date: Jan 2010 Posts: 9 OS: win7	Re: BSOD on shutdown & USB ports stop working after bootup I wonder why the old drivers are being loaded?

02-04-2010, 07:17 AM	#12 (permalink)
usasma Tech Hardware Team Join Date: Apr 2009 Location: Southeastern CT, USA Posts: 2,720 OS: Win7 (x32 & x64)	Re: BSOD on shutdown & USB ports stop working after bootup Let's work with the hpdskflt.sys driver for now. Once we've fixed that problem, then we can deal with the rest of the drivers. Please go to Start...Control Panel...Programs...Uninstall a program Uninstall/remove this: HP ProtectSmart Hard Drive Protection Reboot Download this and install it: http://h10025.www1.hp.com/ewfrf/wc/s...s=4062&lang=en Reboot The package is dated 2009-09-25, and the 32 bit version of hpdskflt.sys that it contains is dated 7-8-2009 and is version 4.0.2.1 Once that's installed, wait to see if you get further BSOD's. To get more info on the dates of drivers - you'll have to be more specific about which drivers you're checking and how you're checking them and what website you're getting them from. As you can see from the above package - the package date isn't the same as the driver date. __________________ aka John MVP Windows - Desktop Experience/My Website: http://www.carrona.org "There are very few problems in life that can't be fixed by the proper application of high explosives" If I haven't replied in 48 hours, please send me a PM. Last edited by usasma; 02-04-2010 at 07:18 AM.

02-09-2010, 02:42 PM	#13 (permalink)
ptg Registered User Join Date: Jan 2010 Posts: 9 OS: win7	Re: BSOD on shutdown & USB ports stop working after bootup Ok, I've uninstalled the HP 3d Driveguard software and uninstalled the HP ProtectSmart Hard Drive Protection drivers. These two items were definitely the culprit of my problems. I tried reinstalling the latest versions of 3d Driveguard, but the problem comes back every time I reinstall. I'm just going to leave it off of my computer for now, as everything seems to be working fine without the software. I guess I just won't have any "hard drive parking" protection on my laptop. The alternative is BSOD every time I shut down... thanks for your help. You can consider this problem SOLVED.

02-09-2010, 05:22 PM	#14 (permalink)
usasma Tech Hardware Team Join Date: Apr 2009 Location: Southeastern CT, USA Posts: 2,720 OS: Win7 (x32 & x64)	Re: BSOD on shutdown & USB ports stop working after bootup Thanks for letting us know! Good luck! __________________ aka John MVP Windows - Desktop Experience/My Website: http://www.carrona.org "There are very few problems in life that can't be fixed by the proper application of high explosives" If I haven't replied in 48 hours, please send me a PM.