Laptop connected but can't load web pages

Lloyd_Ager · 10-28-2009, 12:18 PM

Hi there, iv been searching and searching for an answer to this query but have had no luck so far.

Basically my partners laptop had been working fine (running vista) then the other day i went to go on it, clicked on the internet (IE8) and it came up something like 'Page cannot be displayed....diagnose connection etc' so i clicked diagnose connection it ran through the process and returned that there was nothing wrong with the connection, what was also strange was windows live messenger was connected, so i knew i must have connection. Sometimes also when i try navigating to a website instead of the page cannot be displayed error i get page is unavailable. I do notice in the bottom left connor when trying to load pages, there is a flash of an error stating something about the DNS which leaves me to beleive it may be something to do with that. Since then iv been trying various different sugestions, iv flushed the dns using command prompt, iv deleted temporary internet files, iv run winsock fix iv tried using safari all to no avail. Now some inforamtion i think might be handy for you to help me, i had recent uninstalled norton anti virus (subscription had run out) and put on one called Sophos, now i did think maybe this might be causing the problem so i have uninstalled it, tried the internet and still doesnt work, but thought maybe you should know.

I beleive thats everything, i hope someone will be able to help me because i dont really want to do a whipe and reinstall, but if thats the case then fair enough.

Sorry alot of text, just trying to explain it all

Thanks

Lloyd

joeten · 10-28-2009, 02:10 PM

Hi when you removed norton did you run their removal tool,have you tried resetting ie 8 to see if that helps
http://service1.symantec.com/Support...05033108162039
http://support.microsoft.com/kb/923737

Lloyd_Ager · 10-28-2009, 05:27 PM

Hi, thanks for your reply. When i removed norton i simply went to add/remove programs and right clicked uninstall? is that different to running their removal tool then?

I did also removed the update for internet explorer which took it back to IE7, still not joy and then it with automatic updates reupdated it to IE8 and again no joy.

Thanks

Lloyd

joeten · 10-28-2009, 05:36 PM

Hi norton does not completely remove via add/remove also try running ie without addons
http://support.microsoft.com/kb/936213 please read this

Regret · 10-28-2009, 07:12 PM

Did you remove your Network Updater? Check to see if you did/did not in the Device Manager list.

Lloyd_Ager · 10-29-2009, 12:45 PM

Joeten, i cannot thank you enough mate, i downloaded the norton removal tool ran through the process, restarted and it worked!!! I think thats really shitty though of norton...but owell its working now so thank you once again!

joeten · 10-30-2009, 08:10 AM

Hi glad you got it sorted,the less i say about norton the better as far as I'am concernedbut at least they have a tool to remove it,which speaks for it's self

10-28-2009, 12:18 PM	#1 (permalink)
Lloyd_Ager Registered User Join Date: Oct 2009 Posts: 4 OS: Win XP	Laptop connected but can't load web pages Hi there, iv been searching and searching for an answer to this query but have had no luck so far. Basically my partners laptop had been working fine (running vista) then the other day i went to go on it, clicked on the internet (IE8) and it came up something like 'Page cannot be displayed....diagnose connection etc' so i clicked diagnose connection it ran through the process and returned that there was nothing wrong with the connection, what was also strange was windows live messenger was connected, so i knew i must have connection. Sometimes also when i try navigating to a website instead of the page cannot be displayed error i get page is unavailable. I do notice in the bottom left connor when trying to load pages, there is a flash of an error stating something about the DNS which leaves me to beleive it may be something to do with that. Since then iv been trying various different sugestions, iv flushed the dns using command prompt, iv deleted temporary internet files, iv run winsock fix iv tried using safari all to no avail. Now some inforamtion i think might be handy for you to help me, i had recent uninstalled norton anti virus (subscription had run out) and put on one called Sophos, now i did think maybe this might be causing the problem so i have uninstalled it, tried the internet and still doesnt work, but thought maybe you should know. I beleive thats everything, i hope someone will be able to help me because i dont really want to do a whipe and reinstall, but if thats the case then fair enough. Sorry alot of text, just trying to explain it all Thanks Lloyd

10-28-2009, 02:10 PM	#2 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,211 OS: vista	Re: Laptop connected but can't load web pages Hi when you removed norton did you run their removal tool,have you tried resetting ie 8 to see if that helps http://service1.symantec.com/Support...05033108162039 http://support.microsoft.com/kb/923737 __________________

10-28-2009, 05:27 PM	#3 (permalink)
Lloyd_Ager Registered User Join Date: Oct 2009 Posts: 4 OS: Win XP	Re: Laptop connected but can't load web pages Hi, thanks for your reply. When i removed norton i simply went to add/remove programs and right clicked uninstall? is that different to running their removal tool then? I did also removed the update for internet explorer which took it back to IE7, still not joy and then it with automatic updates reupdated it to IE8 and again no joy. Thanks Lloyd

10-28-2009, 05:36 PM	#4 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,211 OS: vista	Re: Laptop connected but can't load web pages Hi norton does not completely remove via add/remove also try running ie without addons http://support.microsoft.com/kb/936213 please read this __________________

10-28-2009, 07:12 PM	#5 (permalink)
Regret Registered User Join Date: Oct 2009 Posts: 10 OS: Windows Vista SP2	Re: Laptop connected but can't load web pages Did you remove your Network Updater? Check to see if you did/did not in the Device Manager list.

10-29-2009, 12:45 PM	#6 (permalink)
Lloyd_Ager Registered User Join Date: Oct 2009 Posts: 4 OS: Win XP	Re: Laptop connected but can't load web pages Joeten, i cannot thank you enough mate, i downloaded the norton removal tool ran through the process, restarted and it worked!!! I think thats really shitty though of norton...but owell its working now so thank you once again!

10-30-2009, 08:10 AM	#7 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,211 OS: vista	Re: Laptop connected but can't load web pages Hi glad you got it sorted,the less i say about norton the better as far as I'am concernedbut at least they have a tool to remove it,which speaks for it's self __________________