Help! Vista not working - computer in limbo!

Lineker10 · 10-19-2009, 05:19 AM

A few days ago pop-ups and links started appearing at random on my screen. When i downloaded a spyware remover to combat the problem it told me to restart my PC to finish the install. Thats where the problems started. For a day after that i couldnt get my PC to load. It would start, and just before the log in the screen would go blank, apart for the cursor and then that was it, safe mode aswell. For some reason it let me finally get past that and log in - but same thing happened. I log in, safe mode is the same, and all i got was a blank screen with cursor. I used alt-control-delete to access some things using task manager. The notable internet solutions i could find such as manually starting explorer via task manager didnt work as i apparently dont have permission, even when logging in as admin. My registry was saying what i think it should although i deleted a file on the recommendation of some posters at another forum who had seemingly simlar problems in the past. Still nothing. Finally i tried running system restore via task manager. It loaded properly but the please wait etc. screen froze - it was running for 11 hours and still didnt restore. When i reset the machine after that i then got the same thing but instead of being able to get task manager i had a "windows detected an unotharised change to windows" with the options "learn more online" or "close" which just sent me back to the log in screen. After a few power on powers off's this cleared up and im now back at having a blank screen with my cursor and having to do everything through task manager! Im guessing virus/trojan/spyware is the problem but i need help! Should i take my machine to a shop to get it seen to, is it finished or can someone on here give me directions to fix it? Should i try another system restore? Thanks alot!

**simpswr** · 10-19-2009, 05:25 AM

and welcome to the Forum

It sounds like you need help with cleaning out malware, please follow the instructions here, and post the logs in a new thread in the malware removal section.

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help

After running through all the steps, please post the requested logs in the Virus/Trojan/Spyware Help forum, not here.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

Lineker10 · 10-19-2009, 05:29 AM

Cheers!

10-19-2009, 05:19 AM	#1 (permalink)
Lineker10 Registered User Join Date: Oct 2009 Posts: 2 OS: Vista	Help! Vista not working - computer in limbo! A few days ago pop-ups and links started appearing at random on my screen. When i downloaded a spyware remover to combat the problem it told me to restart my PC to finish the install. Thats where the problems started. For a day after that i couldnt get my PC to load. It would start, and just before the log in the screen would go blank, apart for the cursor and then that was it, safe mode aswell. For some reason it let me finally get past that and log in - but same thing happened. I log in, safe mode is the same, and all i got was a blank screen with cursor. I used alt-control-delete to access some things using task manager. The notable internet solutions i could find such as manually starting explorer via task manager didnt work as i apparently dont have permission, even when logging in as admin. My registry was saying what i think it should although i deleted a file on the recommendation of some posters at another forum who had seemingly simlar problems in the past. Still nothing. Finally i tried running system restore via task manager. It loaded properly but the please wait etc. screen froze - it was running for 11 hours and still didnt restore. When i reset the machine after that i then got the same thing but instead of being able to get task manager i had a "windows detected an unotharised change to windows" with the options "learn more online" or "close" which just sent me back to the log in screen. After a few power on powers off's this cleared up and im now back at having a blank screen with my cursor and having to do everything through task manager! Im guessing virus/trojan/spyware is the problem but i need help! Should i take my machine to a shop to get it seen to, is it finished or can someone on here give me directions to fix it? Should i try another system restore? Thanks alot!

10-19-2009, 05:25 AM	#2 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,165 OS: XP, Vista, Win 7	Re: Help! Vista not working - computer in limbo! and welcome to the Forum It sounds like you need help with cleaning out malware, please follow the instructions here, and post the logs in a new thread in the malware removal section. NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help After running through *all* the steps, please post the requested logs in the Virus/Trojan/Spyware Help forum, not here. If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply. Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply. __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

10-19-2009, 05:29 AM	#3 (permalink)
Lineker10 Registered User Join Date: Oct 2009 Posts: 2 OS: Vista	Re: Help! Vista not working - computer in limbo! Cheers!