Vista Blue Screen after failed SP1 installer

ThatOneDude · 10-09-2009, 07:59 PM

So my friend's computer tried downloading Service Pack 1 and it failed during the process and now every time Vista loads to start up it goes right to a blue screen. And when I put in a CD/DVD it will show the black screen and load the CD/DVD but after it loads it goes straight to the boot process. Even after I disabled the HDD from being loaded in the bios. Also, there is no option to run under safe mode. Just setup, system recovery, and boot process pop up before Vista starts to load. I should also mention that nothing other than setup will actually do anything.

usasma · 10-10-2009, 06:17 AM

Please try running the diagnostics listed here (my website):
http://www.carrona.org/hddiag.html
http://www.carrona.org/memdiag.html

ThatOneDude · 10-10-2009, 09:49 PM

Ok so I now have a new problem. After working at it I somehow got the repair disk to load. It may have been after I removed the CMOS and RAM. Well now the problem is, his HDD isn't being recognized so the repair disk can't help if it can't find the drive. I've looked and it wasn't being seen in the BIOS either. It's a WD 2500JD

http://wdc.custhelp.com/cgi-bin/wdc....p?p_faqid=1028

I'm not sure what happened but it's not being recognized. Everything is plugged in correctly. No settings were changed either. The BIOS is also enabled for SATA1 and 2 controllers. Though this also may be why the disk was working in the first place. And yes the HDD is spinning

usasma · 10-11-2009, 08:56 AM

Please download and run the bootable Western Digital Diagnostic utility (included in the first link in my previous post) for your hard drive. If it doesn't detect your HD, then the drive is likely to be faulty.

ThatOneDude · 10-11-2009, 11:42 AM

Ok so turns out the only reason why anything was loaded was because the HDD wasn't being detected. And I don't know if you realized but the comp was not able to load any CDs. So I'm not sure where you think the diagnostic utility would work. I did try it and it worked like any other CD when the HDD was being detected.

usasma · 10-11-2009, 02:09 PM

If the hard drive isn't recognized you'll have to test the hard drive.
To do this you'll have to use a bootable CD - so if the CD/DVD drive doesn't work then you can't run the test (at least not easily).

trip1red · 10-11-2009, 04:53 PM

get all drivers and updates befour installing

10-09-2009, 07:59 PM	#1 (permalink)
ThatOneDude Registered User Join Date: Dec 2007 Posts: 18 OS: XP and Vista ( Dual Booting )	Vista Blue Screen after failed SP1 installer So my friend's computer tried downloading Service Pack 1 and it failed during the process and now every time Vista loads to start up it goes right to a blue screen. And when I put in a CD/DVD it will show the black screen and load the CD/DVD but after it loads it goes straight to the boot process. Even after I disabled the HDD from being loaded in the bios. Also, there is no option to run under safe mode. Just setup, system recovery, and boot process pop up before Vista starts to load. I should also mention that nothing other than setup will actually do anything.

10-10-2009, 06:17 AM	#2 (permalink)
usasma Tech Hardware Team Join Date: Apr 2009 Location: Southeastern CT, USA Posts: 1,591 OS: Vista (x64); Win7 (x32 & x64)	Re: Vista Blue Screen after failed SP1 installer Please try running the diagnostics listed here (my website): http://www.carrona.org/hddiag.html http://www.carrona.org/memdiag.html __________________ aka John MVP Windows - Desktop Experience "There are very few problems in life that can't be fixed by the proper application of high explosives" If I haven't replied in 48 hours, please send me a PM.

10-10-2009, 09:49 PM	#3 (permalink)
ThatOneDude Registered User Join Date: Dec 2007 Posts: 18 OS: XP and Vista ( Dual Booting )	Re: Vista Blue Screen after failed SP1 installer Ok so I now have a new problem. After working at it I somehow got the repair disk to load. It may have been after I removed the CMOS and RAM. Well now the problem is, his HDD isn't being recognized so the repair disk can't help if it can't find the drive. I've looked and it wasn't being seen in the BIOS either. It's a WD 2500JD http://wdc.custhelp.com/cgi-bin/wdc....p?p_faqid=1028 I'm not sure what happened but it's not being recognized. Everything is plugged in correctly. No settings were changed either. The BIOS is also enabled for SATA1 and 2 controllers. Though this also may be why the disk was working in the first place. And yes the HDD is spinning Last edited by ThatOneDude; 10-10-2009 at 09:53 PM.

10-11-2009, 08:56 AM	#4 (permalink)
usasma Tech Hardware Team Join Date: Apr 2009 Location: Southeastern CT, USA Posts: 1,591 OS: Vista (x64); Win7 (x32 & x64)	Re: Vista Blue Screen after failed SP1 installer Please download and run the bootable Western Digital Diagnostic utility (included in the first link in my previous post) for your hard drive. If it doesn't detect your HD, then the drive is likely to be faulty. __________________ aka John MVP Windows - Desktop Experience "There are very few problems in life that can't be fixed by the proper application of high explosives" If I haven't replied in 48 hours, please send me a PM.

10-11-2009, 11:42 AM	#5 (permalink)
ThatOneDude Registered User Join Date: Dec 2007 Posts: 18 OS: XP and Vista ( Dual Booting )	Re: Vista Blue Screen after failed SP1 installer Ok so turns out the only reason why anything was loaded was because the HDD wasn't being detected. And I don't know if you realized but the comp was not able to load any CDs. So I'm not sure where you think the diagnostic utility would work. I did try it and it worked like any other CD when the HDD was being detected.

10-11-2009, 02:09 PM	#6 (permalink)
usasma Tech Hardware Team Join Date: Apr 2009 Location: Southeastern CT, USA Posts: 1,591 OS: Vista (x64); Win7 (x32 & x64)	Re: Vista Blue Screen after failed SP1 installer If the hard drive isn't recognized you'll have to test the hard drive. To do this you'll have to use a bootable CD - so if the CD/DVD drive doesn't work then you can't run the test (at least not easily). __________________ aka John MVP Windows - Desktop Experience "There are very few problems in life that can't be fixed by the proper application of high explosives" If I haven't replied in 48 hours, please send me a PM.

10-11-2009, 04:53 PM	#7 (permalink)
trip1red Registered User Join Date: Oct 2009 Location: La Posts: 79 OS: vista	Re: Vista Blue Screen after failed SP1 installer get all drivers and updates befour installing