I have a blue screen

VentAcruZ · 10-09-2009, 05:47 PM

Hello, I have a problem. I have a blue screen. It caused me already three times at the last 3 days. I'v notice the I have that blue screen when I'm trying to do the "GameFace" in the EaSports site.
-Here is the latest file that was created in the MiniDump folder: http://www.editandshare.com/download...9-23025-01.dmp

I need help Please!
thanks.

DT Roberts · 10-09-2009, 09:12 PM

0xD1, caused by PageFault:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {2acedda, 2, 8, 2acedda}

Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000002acedda, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: 0000000002acedda, address which referenced memory

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'LV302V64' and 'LV302V64.SYS' overlap

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cff0e0
 0000000002acedda 

CURRENT_IRQL:  2

FAULTING_IP: 
+63f6952f04c1d94c
00000000`02acedda ??              ???

PROCESS_NAME:  System

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

TRAP_FRAME:  fffff88005242500 -- (.trap 0xfffff88005242500)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000001
rdx=000093d200000000 rsi=0000000000000000 rdi=0000000000000000
rip=0000000002acedda rsp=fffff88005242690 rbp=fffffa8005caeb60
 r8=0000000000000000  r9=000000000038a09c r10=000000000001a192
r11=fffff88002f1bb40 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
00000000`02acedda ??              ???
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002ac8469 to fffff80002ac8f00

FAILED_INSTRUCTION_ADDRESS: 
+63f6952f04c1d94c
00000000`02acedda ??              ???

STACK_TEXT:  
fffff880`052423b8 fffff800`02ac8469 : 00000000`0000000a 00000000`02acedda 00000000`00000002 00000000`00000008 : nt!KeBugCheckEx
fffff880`052423c0 fffff800`02ac70e0 : fffffa80`05c78e60 fffff880`009ea180 00000000`ffffd978 00000000`00000004 : nt!KiBugCheckDispatch+0x69
fffff880`05242500 00000000`02acedda : 00000000`001dddf5 00000000`00000000 fffff880`05242900 fffff880`03ee7232 : nt!KiPageFault+0x260
fffff880`05242690 00000000`001dddf5 : 00000000`00000000 fffff880`05242900 fffff880`03ee7232 00000000`12aa5000 : 0x2acedda
fffff880`05242698 00000000`00000000 : fffff880`05242900 fffff880`03ee7232 00000000`12aa5000 fffffa80`089a5060 : 0x1dddf5


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiPageFault+260
fffff800`02ac70e0 440f20c0        mov     rax,cr8

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiPageFault+260

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600

FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260

BUCKET_ID:  X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260

Followup: MachineOwner

Download and run MemTest86: www.memtest86.com

You need a blank CD or DVD and ISO burning software to use it. If you don't have the software, try ImgBurn: www.imgburn.com

Burn the CD, then boot the system from it. Let it run for seven passes, and let us know if it reports any errors.

usasma · 10-10-2009, 06:13 AM

Quote:

OVERLAPPED_MODULE: Address regions for 'LV302V64' and 'LV302V64.SYS' overlap

This belongs to your Logitech QuickCam software - since the modules overlap there's a chance that this could be causing the BSOD's. Uninstall the software and device and test to see if that fixes the problem. If it does, then install a fresh copy of the software to see if you can use the device without generating BSOD's.

VentAcruZ · 10-11-2009, 06:46 AM

I have blue screen again! I'v tried to do the thing with the IMGBURN. and even I'v tried to download the logitech software but it's says to me that is not compatible with my operating system...
I don't know why is that happening :(
here is the new MiniDump file: http://www.editandshare.com/download...9-19749-01.dmp

usasma · 10-11-2009, 09:36 AM

Have you uninstalled the software for the Logitech camera?
Do not attempt to reinstall the software yet.
If it still BSOD's, unplug the camera and test the system to see if it still BSOD's.

You have several older drivers installed on the system - they need to be updated.
In particular the ASACPI.SYS driver is known to cause BSOD's. This driver is usually associated with the Asus AISuite or Asus PCProbe. I would suggest uninstalling all of the Asus software from your system to see if this fixes the issue.

List of older drivers:
ASACPI.sys Sun Mar 27 22:30:36 2005 - Asus software driver
lmimirr.sys Tue Apr 10 18:32:45 2007 - RemotelyAnywhere or LogMeIn driver
rimspx64.sys Thu Jul 26 07:33:52 2007 - Ricoh media driver
rixdpx64.sys Fri Jul 27 06:45:50 2007 - Ricoh media driver
itecir.sys Tue Dec 18 04:57:11 2007 - ITE Consumer IR Driver (likely an Asus driver)

Summary of dump files:

Code:

Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Oct  2 07:36:19.517 2009 (GMT-4)
System Uptime: 0 days 5:49:00.343
BugCheck 7F, {8, 80050031, 406f8, fffff80002c9e798}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Oct  7 20:39:24.754 2009 (GMT-4)
System Uptime: 0 days 0:20:27.455
BugCheck 7F, {8, 80050031, 406f8, fffff80002c8d798}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Oct 11 08:41:14.227 2009 (GMT-4)
System Uptime: 1 days 0:36:16.728
BugCheck A, {4, 2, 1, fffff80002a795ff}
Probably caused by : ntkrnlmp.exe ( nt!KeWaitForMultipleObjects+325 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  chrome.exe

VentAcruZ · 10-11-2009, 02:55 PM

I did not understand you very well. What you were saying that is to uninstall all the Asus Drivers and remove the Logitech software (that i don't have)?
And what do you mean where you are saying "BSOD's"? what is that mean?

Thank you!

Niram · 10-11-2009, 03:13 PM

BSOD

Blue Screen Of Death

you should uninstall all those drivers, I had a similar problem but I didn't do **** and my system crashed so I had to install windows again, don't let that happen to you

10-09-2009, 05:47 PM	#1 (permalink)
VentAcruZ Registered User Join Date: Oct 2009 Posts: 27 OS: Windows 7	I have a blue screen Hello, I have a problem. I have a blue screen. It caused me already three times at the last 3 days. I'v notice the I have that blue screen when I'm trying to do the "GameFace" in the EaSports site. -Here is the latest file that was created in the MiniDump folder: http://www.editandshare.com/download...9-23025-01.dmp I need help Please! thanks.

10-11-2009, 06:46 AM	#4 (permalink)
VentAcruZ Registered User Join Date: Oct 2009 Posts: 27 OS: Windows 7	Re: I have a blue screen I have blue screen again! I'v tried to do the thing with the IMGBURN. and even I'v tried to download the logitech software but it's says to me that is not compatible with my operating system... I don't know why is that happening :( here is the new MiniDump file: http://www.editandshare.com/download...9-19749-01.dmp Last edited by VentAcruZ; 10-11-2009 at 07:08 AM.

10-11-2009, 09:36 AM	#5 (permalink)
usasma Tech Hardware Team Join Date: Apr 2009 Location: Southeastern CT, USA Posts: 1,681 OS: Vista (x64); Win7 (x32 & x64)	Re: I have a blue screen Have you uninstalled the software for the Logitech camera? Do not attempt to reinstall the software yet. If it still BSOD's, unplug the camera and test the system to see if it still BSOD's. You have several older drivers installed on the system - they need to be updated. In particular the ASACPI.SYS driver is known to cause BSOD's. This driver is usually associated with the Asus AISuite or Asus PCProbe. I would suggest uninstalling all of the Asus software from your system to see if this fixes the issue. List of older drivers: ASACPI.sys Sun Mar 27 22:30:36 2005 - Asus software driver lmimirr.sys Tue Apr 10 18:32:45 2007 - RemotelyAnywhere or LogMeIn driver rimspx64.sys Thu Jul 26 07:33:52 2007 - Ricoh media driver rixdpx64.sys Fri Jul 27 06:45:50 2007 - Ricoh media driver itecir.sys Tue Dec 18 04:57:11 2007 - ITE Consumer IR Driver (likely an Asus driver) Summary of dump files: Code: Built by: 7600.16385.amd64fre.win7_rtm.090713-1255 Debug session time: Fri Oct 2 07:36:19.517 2009 (GMT-4) System Uptime: 0 days 5:49:00.343 BugCheck 7F, {8, 80050031, 406f8, fffff80002c9e798} Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 ) DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: System -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Built by: 7600.16385.amd64fre.win7_rtm.090713-1255 Debug session time: Wed Oct 7 20:39:24.754 2009 (GMT-4) System Uptime: 0 days 0:20:27.455 BugCheck 7F, {8, 80050031, 406f8, fffff80002c8d798} Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 ) DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: System -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Built by: 7600.16385.amd64fre.win7_rtm.090713-1255 Debug session time: Sun Oct 11 08:41:14.227 2009 (GMT-4) System Uptime: 1 days 0:36:16.728 BugCheck A, {4, 2, 1, fffff80002a795ff} Probably caused by : ntkrnlmp.exe ( nt!KeWaitForMultipleObjects+325 ) DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: chrome.exe __________________ aka John MVP Windows - Desktop Experience "There are very few problems in life that can't be fixed by the proper application of high explosives" If I haven't replied in 48 hours, please send me a PM.

10-11-2009, 02:55 PM	#6 (permalink)
VentAcruZ Registered User Join Date: Oct 2009 Posts: 27 OS: Windows 7	Re: I have a blue screen I did not understand you very well. What you were saying that is to uninstall all the Asus Drivers and remove the Logitech software (that i don't have)? And what do you mean where you are saying "BSOD's"? what is that mean? Thank you!

10-11-2009, 03:13 PM	#7 (permalink)
Niram Registered User Join Date: Jun 2009 Location: croatia Posts: 169 OS: xp service pack 3 My System	Re: I have a blue screen BSOD Blue Screen Of Death you should uninstall all those drivers, I had a similar problem but I didn't do **** and my system crashed so I had to install windows again, don't let that happen to you __________________ Damn those critters! Have to kill em all! (referring to viruses)