Blue Screen of Death help

mgrande · 09-21-2009, 01:33 PM

For the past 2 months I have been having problems with my computer where it would crash and display the blue screen of death. When the blue screen is displayed, it will say that there was either a USB_Driver error or one of the cores on my processor had failed. I know that the blue screen of death does a memory dump which could help find out where the error is, but I don't know how to read the .dmp file.

What I need help with is finding out what's wrong with my computer so I can get these problems fixed.

Thanks in advance for the help.

Mike

DT Roberts · 09-21-2009, 02:20 PM

Please follow the instructions here: http://www.techsupportforum.com/1871981-post2.html

It will provide us with information, and will give us the .dmp file to read.

mgrande · 09-21-2009, 08:28 PM

Here's the information you requested InfalliblexOne.

Thanks a lot for helping me with this.

DT Roberts · 09-21-2009, 08:43 PM

Yep, they're all pointing to USBPORT.SYS. It is up to date, though; the SP2 version is installed. The bugcheck is 0xFE.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FE, {6, fffffa800996b1a0, 2207f62, 0}

Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_AssertSig+25 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000006, USBBUGCODE_BAD_SIGNATURE An Internal data structure (object)
	has been corrupted.
Arg2: fffffa800996b1a0, Object address
Arg3: 0000000002207f62, Signature that was expected
Arg4: 0000000000000000

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xFE

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffffa600223c3bd to fffff80002073450

STACK_TEXT:  
fffffa60`01794ea8 fffffa60`0223c3bd : 00000000`000000fe 00000000`00000006 fffffa80`0996b1a0 00000000`02207f62 : nt!KeBugCheckEx
fffffa60`01794eb0 fffffa60`02207f80 : fffffa80`00000002 fffffa60`019d0402 fffffa60`01794f70 fffff800`020e57cb : USBPORT!USBPORT_AssertSig+0x25
fffffa60`01794ef0 fffff800`02077667 : fffffa80`0996bf18 fffffa60`019d0470 fffffa60`019d0470 fffffa80`0803fcd0 : USBPORT!USBPORT_Xdpc_Worker+0x48
fffffa60`01794f40 fffff800`02075f35 : fffffa60`02207f38 fffffa60`01766180 fffffa60`019d0470 fffffa80`08ca0e00 : nt!KiRetireDpcList+0x117
fffffa60`01794fb0 fffff800`02075d47 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxRetireDpcList+0x5
fffffa60`019d03c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue


STACK_COMMAND:  kb

FOLLOWUP_IP: 
USBPORT!USBPORT_AssertSig+25
fffffa60`0223c3bd cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  USBPORT!USBPORT_AssertSig+25

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: USBPORT

IMAGE_NAME:  USBPORT.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  49e02d1b

FAILURE_BUCKET_ID:  X64_0xFE_USBPORT!USBPORT_AssertSig+25

BUCKET_ID:  X64_0xFE_USBPORT!USBPORT_AssertSig+25

Followup: MachineOwner
---------

2: kd> lmvm USBPORT
start             end                 module name
fffffa60`02205000 fffffa60`0224b000   USBPORT    (pdb symbols)          c:\symbols\usbport.pdb\ABEBA17DE81C48C09F886D815DFF01FF1\usbport.pdb
    Loaded symbol image file: USBPORT.SYS
    Mapped memory image file: c:\symbols\USBPORT.SYS\49E02D1B46000\USBPORT.SYS
    Image path: \SystemRoot\system32\DRIVERS\USBPORT.SYS
    Image name: USBPORT.SYS
    Timestamp:        Sat Apr 11 01:39:39 2009 (49E02D1B)
    CheckSum:         00046070
    ImageSize:        00046000
    File version:     6.0.6002.18005
    Product version:  6.0.6002.18005
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     usbport.sys
    OriginalFilename: usbport.sys
    ProductVersion:   6.0.6002.18005
    FileVersion:      6.0.6002.18005 (lh_sp2rtm.090410-1830)
    FileDescription:  USB 1.1 & 2.0 Port Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

2: kd> lmvm USBPORT
start             end                 module name
fffffa60`06f50000 fffffa60`06f96000   USBPORT    (pdb symbols)          c:\symbols\usbport.pdb\ABEBA17DE81C48C09F886D815DFF01FF1\usbport.pdb
    Loaded symbol image file: USBPORT.SYS
    Mapped memory image file: c:\symbols\USBPORT.SYS\49E02D1B46000\USBPORT.SYS
    Image path: \SystemRoot\system32\DRIVERS\USBPORT.SYS
    Image name: USBPORT.SYS
    Timestamp:        Sat Apr 11 01:39:39 2009 (49E02D1B)
    CheckSum:         00046070
    ImageSize:        00046000
    File version:     6.0.6002.18005
    Product version:  6.0.6002.18005
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     usbport.sys
    OriginalFilename: usbport.sys
    ProductVersion:   6.0.6002.18005
    FileVersion:      6.0.6002.18005 (lh_sp2rtm.090410-1830)
    FileDescription:  USB 1.1 & 2.0 Port Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
2: kd> lmnt
start             end                 module name
fffff800`0201e000 fffff800`02064000   hal      hal.dll      Sat Apr 11 03:04:56 2009 (49E04118)
fffff800`02064000 fffff800`0257c000   nt       ntkrnlmp.exe Sat Apr 11 00:58:39 2009 (49E0237F)
fffff960`00010000 fffff960`002c1000   win32k   win32k.sys   Tue Apr 21 08:03:41 2009 (49EDB61D)
fffff960`00420000 fffff960`0042a000   TSDDD    TSDDD.dll    Sat Jan 19 01:42:04 2008 (47919BBC)
fffff960`006c0000 fffff960`006d1000   cdd      cdd.dll      unavailable (00000000)
fffff960`00890000 fffff960`008f1000   ATMFD    ATMFD.DLL    Mon Jun 15 09:05:59 2009 (4A364737)
fffffa60`0060b000 fffffa60`00615000   kdcom    kdcom.dll    Sat Apr 11 03:07:57 2009 (49E041CD)
fffffa60`00615000 fffffa60`00629000   PSHED    PSHED.dll    Sat Apr 11 03:08:17 2009 (49E041E1)
fffffa60`00629000 fffffa60`00686000   CLFS     CLFS.SYS     Sat Apr 11 00:54:21 2009 (49E0227D)
fffffa60`00686000 fffffa60`00738000   CI       CI.dll       Sat Apr 11 03:08:09 2009 (49E041D9)
fffffa60`00738000 fffffa60`007dc000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffffa60`007dc000 fffffa60`007eb000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffffa60`00809000 fffffa60`0085f000   acpi     acpi.sys     Sat Apr 11 01:03:26 2009 (49E0249E)
fffffa60`0085f000 fffffa60`00868000   WMILIB   WMILIB.SYS   Sat Jan 19 01:33:45 2008 (479199C9)
fffffa60`00868000 fffffa60`00872000   msisadrv msisadrv.sys Sat Jan 19 01:02:50 2008 (4791928A)
fffffa60`00872000 fffffa60`008a2000   pci      pci.sys      Sat Apr 11 01:03:33 2009 (49E024A5)
fffffa60`008a2000 fffffa60`008b7000   partmgr  partmgr.sys  Sat Apr 11 01:34:51 2009 (49E02BFB)
fffffa60`008b7000 fffffa60`008cb000   volmgr   volmgr.sys   Sat Apr 11 01:34:49 2009 (49E02BF9)
fffffa60`008cb000 fffffa60`00931000   volmgrx  volmgrx.sys  Sat Apr 11 01:35:14 2009 (49E02C12)
fffffa60`00931000 fffffa60`00938000   pciide   pciide.sys   Thu Nov 02 05:38:14 2006 (4549BC86)
fffffa60`00938000 fffffa60`00948000   PCIIDEX  PCIIDEX.SYS  Sat Jan 19 01:28:53 2008 (479198A5)
fffffa60`00948000 fffffa60`0094f000   amdide64 amdide64.sys Thu Oct 11 21:40:08 2007 (470ED078)
fffffa60`0094f000 fffffa60`00962000   mountmgr mountmgr.sys Sat Jan 19 01:28:01 2008 (47919871)
fffffa60`00962000 fffffa60`0096a000   atapi    atapi.sys    Sat Apr 11 01:34:19 2009 (49E02BDB)
fffffa60`0096a000 fffffa60`0098e000   ataport  ataport.SYS  Sat Apr 11 01:34:25 2009 (49E02BE1)
fffffa60`0098e000 fffffa60`009d5000   fltmgr   fltmgr.sys   Sat Apr 11 00:54:38 2009 (49E0228E)
fffffa60`009d5000 fffffa60`009e9000   fileinfo fileinfo.sys Sat Jan 19 01:05:23 2008 (47919323)
fffffa60`00a0e000 fffffa60`00a95000   ksecdd   ksecdd.sys   Mon Jun 15 09:15:18 2009 (4A364966)
fffffa60`00a95000 fffffa60`00ae5000   msrpc    msrpc.sys    Sat Apr 11 01:32:13 2009 (49E02B5D)
fffffa60`00ae5000 fffffa60`00b3e000   NETIO    NETIO.SYS    Sat Apr 11 01:43:34 2009 (49E02E06)
fffffa60`00b3e000 fffffa60`00b6a000   CLASSPNP CLASSPNP.SYS Sat Apr 11 01:34:15 2009 (49E02BD7)
fffffa60`00b6a000 fffffa60`00b84000   mpsdrv   mpsdrv.sys   Sat Jan 19 01:35:28 2008 (47919A30)
fffffa60`00b89000 fffffa60`00b95000   tunnel   tunnel.sys   Sat Jan 19 01:36:44 2008 (47919A7C)
fffffa60`00b95000 fffffa60`00b9e000   tunmp    tunmp.sys    Sat Jan 19 01:36:30 2008 (47919A6E)
fffffa60`00b9e000 fffffa60`00bb1000   processr processr.sys Sat Jan 19 00:52:45 2008 (4791902D)
fffffa60`00bb1000 fffffa60`00bea000   msiscsi  msiscsi.sys  Sat Apr 11 01:36:09 2009 (49E02C49)
fffffa60`00bea000 fffffa60`00bfd000   monitor  monitor.sys  Sat Jan 19 01:32:34 2008 (47919982)
fffffa60`00c02000 fffffa60`00dc5000   ndis     ndis.sys     Sat Apr 11 01:43:15 2009 (49E02DF3)
fffffa60`00dc5000 fffffa60`00dee000   fvevol   fvevol.sys   Sat Apr 11 00:52:54 2009 (49E02226)
fffffa60`00e08000 fffffa60`00f7e000   tcpip    tcpip.sys    Fri Aug 14 10:10:32 2009 (4A857058)
fffffa60`00f7e000 fffffa60`00faa000   fwpkclnt fwpkclnt.sys Sat Apr 11 01:42:44 2009 (49E02DD4)
fffffa60`00faa000 fffffa60`00fbc000   mup      mup.sys      Sat Apr 11 00:54:47 2009 (49E02297)
fffffa60`00fbc000 fffffa60`00fe8000   ecache   ecache.sys   Sat Apr 11 01:36:18 2009 (49E02C52)
fffffa60`00fe8000 fffffa60`00ffc000   disk     disk.sys     Sat Apr 11 01:34:38 2009 (49E02BEE)
fffffa60`01000000 fffffa60`0100a000   crcdisk  crcdisk.sys  Sat Jan 19 01:30:12 2008 (479198F4)
fffffa60`0100a000 fffffa60`0118a000   Ntfs     Ntfs.sys     Sat Apr 11 00:55:38 2009 (49E022CA)
fffffa60`0118a000 fffffa60`011ce000   volsnap  volsnap.sys  Sat Apr 11 01:35:33 2009 (49E02C25)
fffffa60`011ce000 fffffa60`011d6000   spldr    spldr.sys    Mon Jan 12 16:51:29 2009 (496BBB61)
fffffa60`011d6000 fffffa60`011f1000   sbp2port sbp2port.sys Sat Apr 11 01:34:42 2009 (49E02BF2)
fffffa60`011f1000 fffffa60`011f9000   AtiPcie  AtiPcie.sys  Mon Nov 06 11:59:54 2006 (454F6A0A)
fffffa60`0660c000 fffffa60`06c23000   atikmdag atikmdag.sys Thu Jul 02 13:45:07 2009 (4A4CF223)
fffffa60`06c23000 fffffa60`06d04000   dxgkrnl  dxgkrnl.sys  Sat Apr 11 01:10:13 2009 (49E02635)
fffffa60`06d04000 fffffa60`06d14000   watchdog watchdog.sys Sat Apr 11 01:09:16 2009 (49E025FC)
fffffa60`06d14000 fffffa60`06d21000   fdc      fdc.sys      Sat Jan 19 01:28:45 2008 (4791989D)
fffffa60`06d21000 fffffa60`06d5c000   portcls  portcls.sys  Sat Apr 11 01:39:36 2009 (49E02D18)
fffffa60`06d5c000 fffffa60`06d7f000   drmk     drmk.sys     Sat Jan 19 02:20:04 2008 (4791A4A4)
fffffa60`06d7f000 fffffa60`06db3000   ks       ks.sys       Sat Apr 11 01:33:51 2009 (49E02BBF)
fffffa60`06db3000 fffffa60`06dd8000   VIDEOPRT VIDEOPRT.SYS Sat Jan 19 01:32:25 2008 (47919979)
fffffa60`06dd8000 fffffa60`06de8000   umbus    umbus.sys    Sat Jan 19 01:34:16 2008 (479199E8)
fffffa60`06de8000 fffffa60`06dfb000   dump_dumpfve dump_dumpfve.sys Sat Jan 19 00:52:25 2008 (47919019)
fffffa60`06e00000 fffffa60`06eed000   HDAudBus HDAudBus.sys Sat Apr 11 01:39:38 2009 (49E02D1A)
fffffa60`06eed000 fffffa60`06f23000   Rtlh64   Rtlh64.sys   Mon May 25 02:51:01 2009 (4A1A3FD5)
fffffa60`06f23000 fffffa60`06f34b00   ohci1394 ohci1394.sys Sat Apr 11 01:39:49 2009 (49E02D25)
fffffa60`06f35000 fffffa60`06f44f00   1394BUS  1394BUS.SYS  Sat Jan 19 01:34:04 2008 (479199DC)
fffffa60`06f45000 fffffa60`06f50000   usbohci  usbohci.sys  Sat Apr 11 01:39:36 2009 (49E02D18)
fffffa60`06f50000 fffffa60`06f96000   USBPORT  USBPORT.SYS  Sat Apr 11 01:39:39 2009 (49E02D1B)
fffffa60`06f96000 fffffa60`06fa7000   usbehci  usbehci.sys  Sat Apr 11 01:39:36 2009 (49E02D18)
fffffa60`06fa7000 fffffa60`06fc3000   cdrom    cdrom.sys    Sat Apr 11 01:34:39 2009 (49E02BEF)
fffffa60`06fc3000 fffffa60`06fcb000   ASACPI   ASACPI.sys   Mon Oct 30 22:09:12 2006 (4546B048)
fffffa60`06fcb000 fffffa60`06fe8000   serial   serial.sys   Sat Jan 19 01:28:41 2008 (47919899)
fffffa60`06fe8000 fffffa60`06ff4000   serenum  serenum.sys  Sat Jan 19 01:28:36 2008 (47919894)
fffffa60`07000000 fffffa60`0700c000   Dxapi    Dxapi.sys    Sat Jan 19 01:08:00 2008 (479193C0)
fffffa60`0700d000 fffffa60`071e9000   cmudaxp  cmudaxp.sys  Mon Jul 07 22:03:01 2008 (4872CAD5)
fffffa60`071e9000 fffffa60`071ee180   ksthunk  ksthunk.sys  Sat Jan 19 01:28:14 2008 (4791987E)
fffffa60`071ef000 fffffa60`071f8000   wmiacpi  wmiacpi.sys  Sat Jan 19 01:02:42 2008 (47919282)
fffffa60`071f8000 fffffa60`071ff000   vncmirror vncmirror.sys Fri Mar 14 13:43:05 2008 (47DAB929)
fffffa60`0720a000 fffffa60`07267000   storport storport.sys Sat Apr 11 01:34:45 2009 (49E02BF5)
fffffa60`07267000 fffffa60`07274000   TDI      TDI.SYS      Sat Apr 11 01:44:14 2009 (49E02E2E)
fffffa60`07274000 fffffa60`07297000   rasl2tp  rasl2tp.sys  Sat Apr 11 01:43:37 2009 (49E02E09)
fffffa60`07297000 fffffa60`072a3000   ndistapi ndistapi.sys Sat Jan 19 01:37:22 2008 (47919AA2)
fffffa60`072a3000 fffffa60`072d4000   ndiswan  ndiswan.sys  Sat Apr 11 01:43:39 2009 (49E02E0B)
fffffa60`072d4000 fffffa60`072e4000   raspppoe raspppoe.sys Sat Apr 11 01:43:33 2009 (49E02E05)
fffffa60`072e4000 fffffa60`07302000   raspptp  raspptp.sys  Sat Apr 11 01:43:38 2009 (49E02E0A)
fffffa60`07302000 fffffa60`0731a000   rassstp  rassstp.sys  Sat Apr 11 01:43:46 2009 (49E02E12)
fffffa60`0731a000 fffffa60`073b4000   rdpdr    rdpdr.sys    Sat Apr 11 01:49:54 2009 (49E02F82)
fffffa60`073b4000 fffffa60`073c7000   termdd   termdd.sys   Sat Apr 11 01:48:13 2009 (49E02F1D)
fffffa60`073c7000 fffffa60`073d5000   kbdclass kbdclass.sys Sat Jan 19 01:28:05 2008 (47919875)
fffffa60`073d5000 fffffa60`073e1000   mouclass mouclass.sys Sat Jan 19 01:28:05 2008 (47919875)
fffffa60`073e1000 fffffa60`073eb100   SaiBus   SaiBus.sys   Fri Dec 07 09:15:25 2007 (4759557D)
fffffa60`073ec000 fffffa60`073ed480   swenum   swenum.sys   Thu Nov 02 05:37:33 2006 (4549BC5D)
fffffa60`073ee000 fffffa60`073f9000   mssmbios mssmbios.sys Sat Jan 19 01:02:54 2008 (4791928E)
fffffa60`07609000 fffffa60`07651000   usbhub   usbhub.sys   Sat Apr 11 01:39:52 2009 (49E02D28)
fffffa60`07651000 fffffa60`0765c000   flpydisk flpydisk.sys Sat Jan 19 01:28:45 2008 (4791989D)
fffffa60`0765c000 fffffa60`07670000   NDProxy  NDProxy.SYS  Sat Jan 19 01:37:26 2008 (47919AA6)
fffffa60`07670000 fffffa60`07673e80   SaiMini  SaiMini.sys  Fri Dec 07 09:15:17 2007 (47595575)
fffffa60`07674000 fffffa60`07686000   HIDCLASS HIDCLASS.SYS Sat Apr 11 01:39:32 2009 (49E02D14)
fffffa60`07686000 fffffa60`0768db80   HIDPARSE HIDPARSE.SYS Sat Jan 19 01:33:51 2008 (479199CF)
fffffa60`0768e000 fffffa60`076ad000   AtiHdmi  AtiHdmi.sys  Thu Jun 04 07:13:30 2009 (4A27AC5A)
fffffa60`076ad000 fffffa60`076c8000   smb      smb.sys      Sat Apr 11 01:42:19 2009 (49E02DBB)
fffffa60`076c8000 fffffa60`076ec000   avgtdia  avgtdia.sys  Mon Apr 06 09:43:58 2009 (49DA071E)
fffffa60`076ec000 fffffa60`07730000   netbt    netbt.sys    Sat Apr 11 01:42:31 2009 (49E02DC7)
fffffa60`07730000 fffffa60`0779b000   afd      afd.sys      Sat Apr 11 01:44:21 2009 (49E02E35)
fffffa60`0779b000 fffffa60`077b9000   pacer    pacer.sys    Sat Apr 11 01:42:56 2009 (49E02DE0)
fffffa60`077b9000 fffffa60`077c8000   netbios  netbios.sys  Sat Jan 19 01:36:35 2008 (47919A73)
fffffa60`077c8000 fffffa60`077e3000   wanarp   wanarp.sys   Sat Apr 11 01:43:38 2009 (49E02E0A)
fffffa60`077e3000 fffffa60`077fc000   SCDEmu   SCDEmu.SYS   Mon Jul 07 03:58:16 2008 (4871CC98)
fffffa60`08400000 fffffa60`0840e000   crashdmp crashdmp.sys Sat Apr 11 01:34:31 2009 (49E02BE7)
fffffa60`0840e000 fffffa60`0845b000   rdbss    rdbss.sys    Sat Apr 11 00:55:21 2009 (49E022B9)
fffffa60`0845b000 fffffa60`08467000   nsiproxy nsiproxy.sys Sat Jan 19 01:36:45 2008 (47919A7D)
fffffa60`08467000 fffffa60`084dd000   csc      csc.sys      Sat Apr 11 00:56:24 2009 (49E022F8)
fffffa60`084dd000 fffffa60`084fa000   dfsc     dfsc.sys     Sat Apr 11 00:54:44 2009 (49E02294)
fffffa60`084fa000 fffffa60`08500880   avgmfx64 avgmfx64.sys Wed Jul 01 16:38:25 2009 (4A4BC941)
fffffa60`08501000 fffffa60`0856f000   avgldx64 avgldx64.sys Thu Jul 09 20:19:20 2009 (4A568908)
fffffa60`0856f000 fffffa60`0858b000   usbccgp  usbccgp.sys  Sat Jan 19 01:34:04 2008 (479199DC)
fffffa60`0858b000 fffffa60`0858ce00   USBD     USBD.SYS     Sat Jan 19 01:33:53 2008 (479199D1)
fffffa60`0858d000 fffffa60`08596000   hidusb   hidusb.sys   Sat Apr 11 01:39:32 2009 (49E02D14)
fffffa60`08596000 fffffa60`085bdf80   cmiucr_x64 cmiucr_x64.SYS Sun Sep 09 23:50:50 2007 (46E4BF1A)
fffffa60`085be000 fffffa60`085c6680   SaiU0CEA SaiU0CEA.sys Fri Dec 07 09:13:49 2007 (4759551D)
fffffa60`085c7000 fffffa60`085ed000   SaiK0CEA SaiK0CEA.sys Fri Dec 07 09:15:05 2007 (47595569)
fffffa60`085ed000 fffffa60`085f4000   AsIO     AsIO.sys     Mon Dec 17 04:11:49 2007 (47663D55)
fffffa60`085f4000 fffffa60`08600000   dump_dumpata dump_dumpata.sys Sat Apr 11 01:34:22 2009 (49E02BDE)
fffffa60`08604000 fffffa60`0876b580   RTKVHD64 RTKVHD64.sys Thu Jul 03 04:56:41 2008 (486C9449)
fffffa60`0876c000 fffffa60`08777000   kbdhid   kbdhid.sys   Sat Apr 11 01:33:40 2009 (49E02BB4)
fffffa60`08777000 fffffa60`08782000   mouhid   mouhid.sys   Sat Jan 19 01:28:10 2008 (4791987A)
fffffa60`08782000 fffffa60`0878c000   Fs_Rec   Fs_Rec.SYS   Sat Jan 19 00:53:41 2008 (47919065)
fffffa60`0878c000 fffffa60`08795000   Null     Null.SYS     Thu Nov 02 05:37:15 2006 (4549BC4B)
fffffa60`08795000 fffffa60`087a3000   vga      vga.sys      Sat Jan 19 01:32:21 2008 (47919975)
fffffa60`087a3000 fffffa60`087ac000   RDPCDD   RDPCDD.sys   Sat Jan 19 01:42:04 2008 (47919BBC)
fffffa60`087ac000 fffffa60`087b5000   rdpencdd rdpencdd.sys Sat Jan 19 01:42:03 2008 (47919BBB)
fffffa60`087b5000 fffffa60`087c0000   Msfs     Msfs.SYS     Sat Jan 19 00:53:55 2008 (47919073)
fffffa60`087c0000 fffffa60`087d1000   Npfs     Npfs.SYS     Sat Apr 11 00:54:22 2009 (49E0227E)
fffffa60`087d1000 fffffa60`087da000   rasacd   rasacd.sys   Sat Jan 19 01:37:30 2008 (47919AAA)
fffffa60`087da000 fffffa60`087f7000   tdx      tdx.sys      Sat Apr 11 01:43:00 2009 (49E02DE4)
fffffa60`087f7000 fffffa60`087ff000   dump_atapi dump_atapi.sys Sat Apr 11 01:34:19 2009 (49E02BDB)
fffffa60`09a09000 fffffa60`09a2b000   luafv    luafv.sys    Sat Jan 19 00:59:06 2008 (479191AA)
fffffa60`09a2b000 fffffa60`09a4c000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)
fffffa60`09a4c000 fffffa60`09ae6000   spsys    spsys.sys    Tue Mar 10 13:16:43 2009 (49B6A07B)
fffffa60`09ae6000 fffffa60`09afa000   lltdio   lltdio.sys   Sat Jan 19 01:35:48 2008 (47919A44)
fffffa60`09afa000 fffffa60`09b12000   rspndr   rspndr.sys   Sat Jan 19 01:35:48 2008 (47919A44)
fffffa60`09b12000 fffffa60`09bb1000   HTTP     HTTP.sys     Sat Apr 11 01:42:20 2009 (49E02DBC)
fffffa60`09bb1000 fffffa60`09bda000   srvnet   srvnet.sys   Sat Apr 11 00:57:28 2009 (49E02338)
fffffa60`09bda000 fffffa60`09bf8000   bowser   bowser.sys   Sat Jan 19 00:54:51 2008 (479190AB)
fffffa60`0aa0f000 fffffa60`0aa36000   mrxdav   mrxdav.sys   Sat Apr 11 00:55:42 2009 (49E022CE)
fffffa60`0aa36000 fffffa60`0aa5f000   mrxsmb   mrxsmb.sys   Sat Apr 11 00:55:33 2009 (49E022C5)
fffffa60`0aa5f000 fffffa60`0aaa8000   mrxsmb10 mrxsmb10.sys Sat Apr 11 00:55:23 2009 (49E022BB)
fffffa60`0aaa8000 fffffa60`0aac7000   mrxsmb20 mrxsmb20.sys Sat Apr 11 00:55:26 2009 (49E022BE)
fffffa60`0aac7000 fffffa60`0aaf9000   srv2     srv2.sys     Sat Apr 11 00:57:35 2009 (49E0233F)
fffffa60`0aaf9000 fffffa60`0ab8a000   srv      srv.sys      Sat Apr 11 00:57:52 2009 (49E02350)
fffffa60`0ab8a000 fffffa60`0ab95000   asyncmac asyncmac.sys Sat Jan 19 01:37:27 2008 (47919AA7)
fffffa60`0ab95000 fffffa60`0abad000   adfs     adfs.SYS     Mon Nov 03 11:48:14 2008 (490F2B4E)
fffffa60`0b00b000 fffffa60`0b0c1000   peauth   peauth.sys   Mon Oct 23 07:57:00 2006 (453CAE0C)
fffffa60`0b0c1000 fffffa60`0b0cc000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffffa60`0b0cc000 fffffa60`0b0dc000   tcpipreg tcpipreg.sys Fri Aug 14 10:09:29 2009 (4A857019)
fffffa60`0b0dc000 fffffa60`0b10d000   WUDFRd   WUDFRd.sys   Mon Jul 13 20:06:06 2009 (4A5BCBEE)
fffffa60`0b114000 fffffa60`0b121000   tdtcp    tdtcp.sys    Sat Jan 19 01:42:03 2008 (47919BBB)
fffffa60`0b121000 fffffa60`0b12f000   tssecsrv tssecsrv.sys Sat Jan 19 01:42:10 2008 (47919BC2)
fffffa60`0b12f000 fffffa60`0b16b000   RDPWD    RDPWD.SYS    Sat Apr 11 01:48:33 2009 (49E02F31)
fffffa60`0b16b000 fffffa60`0b187000   cdfs     cdfs.sys     Sat Jan 19 00:53:45 2008 (47919069

Try opening an elevated command prompt (Start>type cmd>right-click it>Run as Administrator. Run the command sfc /scannow and see where it gets you.

Good luck.

mgrande · 09-21-2009, 11:24 PM

After running the sfc command in the command prompt it found errors and corrected them. I won't really know if it's fixed until about a month has gone by, but for now I'm happy.

Thanks a lot for your help InfalliblexOne.

DT Roberts · 09-22-2009, 07:13 AM

I'm glad to have helped. Let us know if it happens again.

mgrande · 09-22-2009, 09:41 AM

Good news and bad news.

Bad news is the problem happened again.
Good news is it didn't take long to happen again so I can start trying other things to fix the problem.

I'm going to try reinstalling the motherboard drivers and see if that fixes the problem. I'll comment again once I've done that.

Hopefully it works.

**jcgriff2** · 09-22-2009, 10:09 AM

What is in the USB drive(s) -- or what was?

mgrande · 09-23-2009, 10:36 AM

Currently in the USB drives are my Saitek Cyborg Mouse, Saitek Eclipse Keyboard, my 30GB Zune, and my Canon iP1800 printer.

mgrande · 10-07-2009, 01:18 PM

Alright. I found the solution to this problem. It was a power issue. I was using an old PSU while mine was being replaced. The PSU I was using was 350W. The PSU I just got back the was replaced is 1200W. I have a pretty powerful computer and I'm assuming that the motherboard wasn't getting enough power. Hopefully this helps others who have this problem.

DT Roberts · 10-07-2009, 02:28 PM

Ah, that makes sense. Thanks for posting back. Glad you got it working.

09-21-2009, 01:33 PM	#1 (permalink)
mgrande Registered User Join Date: Sep 2009 Posts: 6 OS: vista ultimate 64-bit	Blue Screen of Death help For the past 2 months I have been having problems with my computer where it would crash and display the blue screen of death. When the blue screen is displayed, it will say that there was either a USB_Driver error or one of the cores on my processor had failed. I know that the blue screen of death does a memory dump which could help find out where the error is, but I don't know how to read the .dmp file. What I need help with is finding out what's wrong with my computer so I can get these problems fixed. Thanks in advance for the help. Mike

09-21-2009, 02:20 PM	#2 (permalink)
DT Roberts Windows Tech Team Join Date: Jun 2009 Location: Massachusetts Posts: 1,178 OS: Windows 7 RTM (x64), Vista SP2, XP Pro, Windows 7, Ubuntu 9.04 My System	Re: Blue Screen of Death help Please follow the instructions here: http://www.techsupportforum.com/1871981-post2.html It will provide us with information, and will give us the .dmp file to read. __________________ A+ Certified Technician Using Device Manager Shrinking Partitions

09-21-2009, 11:24 PM	#5 (permalink)
mgrande Registered User Join Date: Sep 2009 Posts: 6 OS: vista ultimate 64-bit	Re: Blue Screen of Death help After running the sfc command in the command prompt it found errors and corrected them. I won't really know if it's fixed until about a month has gone by, but for now I'm happy. Thanks a lot for your help InfalliblexOne.

09-22-2009, 07:13 AM	#6 (permalink)
DT Roberts Windows Tech Team Join Date: Jun 2009 Location: Massachusetts Posts: 1,178 OS: Windows 7 RTM (x64), Vista SP2, XP Pro, Windows 7, Ubuntu 9.04 My System	Re: [SOLVED] Blue Screen of Death help I'm glad to have helped. Let us know if it happens again. __________________ A+ Certified Technician Using Device Manager Shrinking Partitions

09-22-2009, 09:41 AM	#7 (permalink)
mgrande Registered User Join Date: Sep 2009 Posts: 6 OS: vista ultimate 64-bit	Re: [SOLVED] Blue Screen of Death help Good news and bad news. Bad news is the problem happened again. Good news is it didn't take long to happen again so I can start trying other things to fix the problem. I'm going to try reinstalling the motherboard drivers and see if that fixes the problem. I'll comment again once I've done that. Hopefully it works.

09-22-2009, 10:09 AM	#8 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,125 OS: Windows 7, Vista Ultimate My System	Re: Blue Screen of Death help What is in the USB drive(s) -- or what was? __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

09-23-2009, 10:36 AM	#9 (permalink)
mgrande Registered User Join Date: Sep 2009 Posts: 6 OS: vista ultimate 64-bit	Re: Blue Screen of Death help Currently in the USB drives are my Saitek Cyborg Mouse, Saitek Eclipse Keyboard, my 30GB Zune, and my Canon iP1800 printer.

10-07-2009, 01:18 PM	#10 (permalink)
mgrande Registered User Join Date: Sep 2009 Posts: 6 OS: vista ultimate 64-bit	Re: Blue Screen of Death help Alright. I found the solution to this problem. It was a power issue. I was using an old PSU while mine was being replaced. The PSU I was using was 350W. The PSU I just got back the was replaced is 1200W. I have a pretty powerful computer and I'm assuming that the motherboard wasn't getting enough power. Hopefully this helps others who have this problem.

10-07-2009, 02:28 PM	#11 (permalink)
DT Roberts Windows Tech Team Join Date: Jun 2009 Location: Massachusetts Posts: 1,178 OS: Windows 7 RTM (x64), Vista SP2, XP Pro, Windows 7, Ubuntu 9.04 My System	Re: Blue Screen of Death help Ah, that makes sense. Thanks for posting back. Glad you got it working. __________________ A+ Certified Technician Using Device Manager Shrinking Partitions