Network problem became Firefox & Outlook problem, then MS update became AVG problem

TCMgirl · 09-09-2009, 12:49 PM

Thanks for the forum.

First - Network problem prevented internet access. I used "Diagnose" and "Repair". Repair found something and "fixed" it. Internet accessed after that.

Even Log:

Code:

Problem signature
Problem Event Name:	NetworkDiagnosticsFrameworkV2
Vendor:	Microsoft
OwnerHC:	WinInetHelperClass
OwnerHCVersion:	1.0
SessionStatus:	2
HRESULT:	8008F906
Repair:	{30B6B189-CCE3-4b6f-877B-C1AE960CE1EF}
RootCauseHC:	Winsock
RootCauseHCVersion:	1.0
RootCause:	{D438FDF3-F143-430e-B187-E02B2E14B641}
OS Version:	6.0.6001.2.1.0.768.3
Locale ID:	1033

Files that help describe the problem
eventlog.etl

Second - Firefox (Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2 (.NET CLR 3.5.30729) will load, but will not search for page. Page viewing area remains blank and page status says "Done". I uninstalled and reinstalled without deleting user settings. This did not repair Firefox.

Third - Outlook 2007 Trial Version (12.0.6504.5000) SP2 MSO
(12.0.6425.1000) - Will not login to server. Error message reads "Receiving reported error (0x80040900). The server name you entered cannot be found on the network. (it might be down temporarily) Verify that you are online and that the server name is correct.

There is no event log associated with the Outlook problem.

Event logged from same day, but I'm unaware of how this fits:

Code:

Problem signature
Problem Event Name:	MpTelemetry
Problem Signature 01:	8024402c
Problem Signature 02:	EndSearch
Problem Signature 03:	Search
Problem Signature 04:	1.1.1600.0
Problem Signature 05:	MpSigDwn.dll
Problem Signature 06:	1.1.1600.0
Problem Signature 07:	Windows Defender
OS Version:	6.0.6001.2.1.0.768.3
Locale ID:


<Put to machine to sleep for the day>

Fourth - System installed automatic update during the night and restarted. AVG ver. 8.5.409, virus DB 270.13.83/2353 hung up, but I'll need to restart to get there error message to clarify.

Event Log logged two entries at the same time, 3:14 a.m.:

Code:

Problem signature
Problem Event Name:	APPCRASH
Application Name:	avgwdsvc.exe
Application Version:	8.5.0.401
Application Timestamp:	4a53ce16
Fault Module Name:	ntdll.dll
Fault Module Version:	6.0.6001.18000
Fault Module Timestamp:	4791a783
Exception Code:	c0000005
Exception Offset:	00057d35
OS Version:	6.0.6001.2.1.0.768.3
Locale ID:	1033
Additional Information 1:	fd00
Additional Information 2:	ea6f5fe8924aaa756324d57f87834160
Additional Information 3:	fd00
Additional Information 4:	ea6f5fe8924aaa756324d57f87834160

Files that help describe the problem
Version.txt
AppCompat.txt
memory.hdmp
minidump.mdmp

___________
Problem signature
Problem Event Name:	APPCRASH
Application Name:	avgwdsvc.exe
Application Version:	8.5.0.401
Application Timestamp:	4a53ce16
Fault Module Name:	ntdll.dll
Fault Module Version:	6.0.6001.18000
Fault Module Timestamp:	4791a783
Exception Code:	c0000005
Exception Offset:	00057d35
OS Version:	6.0.6001.2.1.0.768.3
Locale ID:	1033
Additional Information 1:	fd00
Additional Information 2:	ea6f5fe8924aaa756324d57f87834160
Additional Information 3:	fd00
Additional Information 4:	ea6f5fe8924aaa756324d57f87834160

Files that help describe the problem
Version.txt
AppCompat.txt
memory.hdmp
minidump.mdmp

 View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows updates from 9/9/2009

KB973768
KB905866
KB968816
KB967723
KB973514
KB971961
KB970710
KB890830

*******

Things I've done today: Created new back-up of user files, ran Disk Cleanup, restarted in Safe Mode to run Defrag, but it would not run.

Although I was not online, Firefox did start and searched for "home" in Safe Mode.

Decided it was time to try a tech forum my husband has raved about since his computer troubles were fixed.

*****
I hope I've included all pertinent info. Thanks in advance!

TCMgirl · 09-09-2009, 05:48 PM

??? Highhunter, Is this a reply to my earlier post???

**jcgriff2** · 09-09-2009, 05:58 PM

To answer your question... not any longer. I have no idea what that gibberish meant.

Run msinfo32 and save it as an NFO file -
START | msinfo32 | save w/ default NFO file ext

Zip it up and attach to your next post.

Regards. . .

jcgriff2

.

FanEAW · 09-09-2009, 07:39 PM

wouldnt this be a network problem? anyhow, you might want to condier troubleshooting with using the OSI layers here.

TCMgirl · 09-09-2009, 07:43 PM

Thank you.

**jcgriff2** · 09-09-2009, 07:52 PM

Quote:

Originally Posted by FanEAW

wouldnt this be a network problem? anyhow, you might want to condier troubleshooting with using the OSI layers here.

When I see certain files & codes like ntdll.dll, 0xc00000005 exception, system services crashing, apphang, appcrash.... that's all I need to know.

_______________________

Hi TCMgirl...

You have A² installed. Please remove it. I'll keep looking.

You may find the REVO uninstaller helpful if you run into a problem with it.

http://www.revouninstaller.com/revo_..._download.html

jcgriff2

.

EDIT: Run SFC - the system file checker -

START | type cmd.exe | Right-click on cmd.exe | "Run as Admin" - then type

Code:

sfc /scannow

Did you try SAFEMODE w/ Networking?
Try - IE or FFox at admin level - RIGHT-click on icon, "Run as Admin"

Let's check the network connections....

Download the zipfile, extract the EXE file (you can copy it to the system in question) - RIGHT-click on the EXE file, select "Run as Admin"

2 notepads will open, one behind the other. Zip up these 2 text files, attach to next post.

http://www.techsupportforum.com/atta...jcgriff2__.zip

jcgriff2

.

TCMgirl · 09-09-2009, 09:46 PM

Quote:

Did you try SAFEMODE w/ Networking?

Safemode w/ networking enabled LAN access only.

I don't know if this actually adds important info to the case, but the 32 bit IE does not work, the 64 bit IE does work. I am currently working from the faulty computer in the 64 bit browser.

TCMgirl · 09-12-2009, 03:55 PM

Too late to edit most recent post:

Additional info - open office update failed. error message:
"The host name update32.services.openoffice.org could not be resolved."

**jcgriff2** · 09-13-2009, 12:08 AM

Did you enter the 3 #'s for DNS Servers?

TCMgirl · 09-13-2009, 06:33 PM

I'm not exactly sure what that means, but nothing has asked for any #'s. Can you explain, please? Thank you.

**jcgriff2** · 09-13-2009, 09:09 PM

Hi -

Apologies.

There are static IP addresses for DNS Servers - e.g., 12.345.67.89

Do you recall entering such numbers or know about them?

jcgriff2

.

TCMgirl · 09-13-2009, 09:23 PM

Yes, I know of them; have not entered any on this new machine. I have had to reassign before on a different machine.

**jcgriff2** · 09-14-2009, 05:19 AM

Hi -

Does the AVG you are running have a firewall?

Update your Intel 5100 wifi driver (your current = April 2008) -

http://downloadcenter.intel.com/Sear...+5100+products

Any particular reason that SP2 is not installed?

Regards. . .

jcgriff2

`

TCMgirl · 09-14-2009, 04:48 PM

I'm using AVG's Web Shield / Resident Shield, plus a router.

Updated network driver and installed SP2 (thought all updates were automatically downloaded and installed).

TCMgirl · 09-18-2009, 07:29 AM

Still do not have functionality with 32 bit programs - Firefox, IE and OpenOffice. Other programs may be affected, but are unknown.

TCMgirl · 09-22-2009, 10:50 AM

Bump.....Is there a way to fix my computer?

Now, since the 14th, AVG has been unable to connect for updates. It seems that all of my 32 bit programs have connection failure.

**jcgriff2** · 09-25-2009, 01:52 AM

Hi -

WERCON history tells us that the 1st crash Outlook 1st crashed back on May 1, 2009. You mentioned it is a 90-day trial version -- the trial was over ~ August 1. This helps explain the August 4 Outlook crash. That in turn helps explain the crashes in green - they are security related. Scroll to the right & see the Network diagnostic runs in blue -

Code:


5/01/2009 11:44 PM	Application Hang	The program OUTLOOK.EXE version 12.0.6316.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Report
5/19/2009 3:34 AM	Application Hang	The program OUTLOOK.EXE version 12.0.6316.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Report
6/19/2009 6:02 AM	Windows Error Reporting	Fault bucket 22267790, type 5&#x000d;&#x000a;Event Name: NetworkDiagnosticsFrameworkV2&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x
7/18/2009 5:51 PM	Windows Error Reporting	Fault bucket 254774286, type 5&#x000d;&#x000a;Event Name: AppHangB1&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: OUTLOOK.EX
7/18/2009 5:51 PM	Windows Error Reporting	Fault bucket 651123089, type 1&#x000d;&#x000a;Event Name: APPCRASH&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: SearchProto
7/23/2009 4:43 AM	Windows Error Reporting	Fault bucket 594817178, type 5&#x000d;&#x000a;Event Name: RADAR_PRE_LEAK_WOW64&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1:
8/04/2009 6:50 PM	Application Hang	The program OUTLOOK.EXE version 12.0.6504.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Report
8/12/2009 5:27 AM	Windows Error Reporting	Fault bucket 791968976, type 1&#x000d;&#x000a;Event Name: APPCRASH&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: SearchProto
8/14/2009 9:27 AM	Windows Error Reporting	Fault bucket 25580367, type 5&#x000d;&#x000a;Event Name: MpTelemetry&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: 80240016&
8/16/2009 7:17 PM	Windows Error Reporting	Fault bucket 57142267, type 5&#x000d;&#x000a;Event Name: NetworkDiagnosticsFrameworkV2&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x
8/16/2009 7:17 PM	Windows Error Reporting	Fault bucket 157595504, type 5&#x000d;&#x000a;Event Name: BEX64&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: svchost.exe&#x
8/16/2009 7:17 PM	Windows Error Reporting	Fault bucket 1806088, type 4&#x000d;&#x000a;Event Name: APPCRASH&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: lsass.exe&#x0
8/16/2009 7:17 PM	Windows Error Reporting	Fault bucket 1806088, type 4&#x000d;&#x000a;Event Name: APPCRASH&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: lsass.exe&#x0
8/16/2009 7:17 PM	Windows Error Reporting	Fault bucket 1806088, type 4&#x000d;&#x000a;Event Name: APPCRASH&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: lsass.exe&#x0
8/16/2009 7:17 PM	Windows Error Reporting	Fault bucket 1806088, type 4&#x000d;&#x000a;Event Name: APPCRASH&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: lsass.exe&#x0
8/16/2009 7:17 PM	Windows Error Reporting	Fault bucket 1806088, type 4&#x000d;&#x000a;Event Name: APPCRASH&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: lsass.exe&#x0
8/16/2009 7:17 PM	Windows Error Reporting	Fault bucket 1806088, type 4&#x000d;&#x000a;Event Name: APPCRASH&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: lsass.exe&#x0
8/16/2009 7:17 PM	Windows Error Reporting	Fault bucket 1806088, type 4&#x000d;&#x000a;Event Name: APPCRASH&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: lsass.exe&#x0
8/16/2009 7:17 PM	Windows Error Reporting	Fault bucket 199409238, type 5&#x000d;&#x000a;Event Name: BEX64&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: svchost.exe&#x
8/16/2009 7:17 PM	Windows Error Reporting	Fault bucket 21039972, type 5&#x000d;&#x000a;Event Name: NetworkDiagnosticsFrameworkV2&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x
8/16/2009 7:17 PM	Windows Error Reporting	Fault bucket 253407748, type 5&#x000d;&#x000a;Event Name: MsSearchTerminateProcess&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a
8/16/2009 7:17 PM	Windows Error Reporting	Fault bucket 27393318, type 5&#x000d;&#x000a;Event Name: NetworkDiagnosticsFrameworkV2&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x
8/16/2009 7:17 PM	Windows Error Reporting	Fault bucket 28517247, type 5&#x000d;&#x000a;Event Name: NetworkDiagnosticsFrameworkV2&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x
8/16/2009 7:17 PM	Windows Error Reporting	Fault bucket 325272597, type 5&#x000d;&#x000a;Event Name: PnPDeviceProblemCode&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1:
8/16/2009 7:17 PM	Windows Error Reporting	Fault bucket 326453503, type 5&#x000d;&#x000a;Event Name: CLR20r3&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: dolbyvistaco
8/16/2009 7:17 PM	Windows Error Reporting	Fault bucket 3315678, type 4&#x000d;&#x000a;Event Name: APPCRASH&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: Explorer.EXE&
8/16/2009 7:17 PM	Windows Error Reporting	Fault bucket 3329919, type 4&#x000d;&#x000a;Event Name: APPCRASH&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: Explorer.EXE&
8/16/2009 7:17 PM	Windows Error Reporting	Fault bucket 38264445, type 5&#x000d;&#x000a;Event Name: NetworkDiagnosticsFrameworkV2&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x
8/17/2009 9:07 AM	Windows Error Reporting	Fault bucket 25580367, type 5&#x000d;&#x000a;Event Name: MpTelemetry&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: 80240016&
8/20/2009 6:14 PM	Windows Error Reporting	Fault bucket 1554286, type 4&#x000d;&#x000a;Event Name: APPCRASH&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: lxducoms.exe&
8/22/2009 10:23 PM	Application Hang	The program soffice.bin version 3.1.9398.500 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports 
8/22/2009 6:31 AM	Windows Error Reporting	Fault bucket 661622153, type 5&#x000d;&#x000a;Event Name: MSHTMLLAYOUTHARDASSERT&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P
8/25/2009 8:56 PM	Application Hang	The program soffice.bin version 3.1.9398.500 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports 
9/04/2009 7:00 PM	Windows Error Reporting	Fault bucket 1320859332, type 1&#x000d;&#x000a;Event Name: APPCRASH&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: OUTLOOK.EX
9/07/2009 10:56 PM	Windows Error Reporting	Fault bucket 662888731, type 5&#x000d;&#x000a;Event Name: AppHangXProcB1&#x000d;&#x000a;Response: None&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: iexpl
9/07/2009 10:56 PM	Application Hang	The program iexplore.exe version 8.0.6001.18813 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Repor
9/09/2009 4:20 PM	Application Hang	The program firefox.exe version 1.9.1.3497 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports an

Check out WERCON - Problem Reports & Solutions -
START | wercon | "View Problem History"

Given the presence of alternate Office 2007 binaries that failed and assuming that all of Office 2007 itself was a 90-day trial version, it must be removed from the system. See this Microsoft KB - http://support.microsoft.com/kb/928218/

Use the Windows Installer Cleanup Utility to remove other apps that you cannot via Control Panel - http://support.microsoft.com/kb/290301/

I think that the current presence of a now-corrupted Office 2007 installation may be interfering with Internet connectivity. However, it does not explain the AVG crashes.

Regards. . .

jcgriff2

.

TCMgirl · 09-25-2009, 10:42 AM

After the trial time is expired, Office 2007 opens with a message window stating its limited services status. It allows you to make a choice whether to run in that state or upgrade.
Since expiration of the trial, I've been using limited Outlook to receive mail, but send email from a server-based client. I'd prefer to uninstall Office 2007, but have valuable email sitting in Outloook folders.

I have the Vista rescue disk and can put the backup on my server if reinstallation is necessary.

Thank you for your attention.

**jcgriff2** · 09-25-2009, 11:26 AM

You're welcome. Good Luck to you.

TCMgirl · 09-25-2009, 03:07 PM

Problem Fixed.

I found this in some posts, through a search:

Quote:

"the solution in my case was to uninstall NOD 32. Even without a reboot everything started to work fine. And what is more weird: i reinstalled nod32 and no problem since then. "

"discovered it was related to the HTTP checking in the IMON setup. "

"The solution for me was to reset winsock file:
1. Go to start -> run -> cmd and type following in command prompt followed by enter:
netsh winsock reset
2. restart computer

That did it for me, everything works as before now"

No one seemed to be able to explain the cause for the error, so if you have any insight on that, I'd appreciate hearing it.

I want to thank you one last time, jcgriff2, for the help. Take care. Bye now

09-09-2009, 05:48 PM	#2 (permalink)
TCMgirl Registered User Join Date: Sep 2009 Posts: 12 OS: Vista Home Premium, SP 2, build 6001	Re: Network problem became Firefox & Outlook problem, then MS update became AVG probl ??? Highhunter, Is this a reply to my earlier post???

09-09-2009, 05:58 PM	#3 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,137 OS: Windows 7, Vista Ultimate My System	Re: Network problem became Firefox & Outlook problem, then MS update became AVG probl To answer your question... not any longer. I have no idea what that gibberish meant. Run msinfo32 and save it as an NFO file - START \| msinfo32 \| save w/ default NFO file ext Zip it up and attach to your next post. Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

09-09-2009, 07:39 PM	#4 (permalink)
FanEAW Registered User Join Date: Jan 2009 Posts: 117 OS: Vista Home Basic SP1 Build 6001	Re: Network problem became Firefox & Outlook problem, then MS update became AVG probl wouldnt this be a network problem? anyhow, you might want to condier troubleshooting with using the OSI layers here.

09-12-2009, 03:55 PM	#8 (permalink)
TCMgirl Registered User Join Date: Sep 2009 Posts: 12 OS: Vista Home Premium, SP 2, build 6001	Re: Network problem became Firefox & Outlook problem, then MS update became AVG probl Too late to edit most recent post: Additional info - open office update failed. error message: "The host name update32.services.openoffice.org could not be resolved."

09-13-2009, 12:08 AM	#9 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,137 OS: Windows 7, Vista Ultimate My System	Re: Network problem became Firefox & Outlook problem, then MS update became AVG probl Did you enter the 3 #'s for DNS Servers? __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

09-13-2009, 06:33 PM	#10 (permalink)
TCMgirl Registered User Join Date: Sep 2009 Posts: 12 OS: Vista Home Premium, SP 2, build 6001	Re: Network problem became Firefox & Outlook problem, then MS update became AVG probl I'm not exactly sure what that means, but nothing has asked for any #'s. Can you explain, please? Thank you.

09-13-2009, 09:09 PM	#11 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,137 OS: Windows 7, Vista Ultimate My System	Re: Network problem became Firefox & Outlook problem, then MS update became AVG probl Hi - Apologies. There are static IP addresses for DNS Servers - e.g., 12.345.67.89 Do you recall entering such numbers or know about them? jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

09-13-2009, 09:23 PM	#12 (permalink)
TCMgirl Registered User Join Date: Sep 2009 Posts: 12 OS: Vista Home Premium, SP 2, build 6001	Re: Network problem became Firefox & Outlook problem, then MS update became AVG probl Yes, I know of them; have not entered any on this new machine. I have had to reassign before on a different machine.

09-14-2009, 05:19 AM	#13 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,137 OS: Windows 7, Vista Ultimate My System	Re: Network problem became Firefox & Outlook problem, then MS update became AVG probl Hi - Does the AVG you are running have a firewall? Update your Intel 5100 wifi driver (your current = April 2008) - http://downloadcenter.intel.com/Sear...+5100+products Any particular reason that SP2 is not installed? Regards. . . jcgriff2 ` __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! ! Last edited by jcgriff2; 09-14-2009 at 05:30 AM.

09-14-2009, 04:48 PM	#14 (permalink)
TCMgirl Registered User Join Date: Sep 2009 Posts: 12 OS: Vista Home Premium, SP 2, build 6001	Re: Network problem became Firefox & Outlook problem, then MS update became AVG probl I'm using AVG's Web Shield / Resident Shield, plus a router. Updated network driver and installed SP2 (thought all updates were automatically downloaded and installed).

09-18-2009, 07:29 AM	#15 (permalink)
TCMgirl Registered User Join Date: Sep 2009 Posts: 12 OS: Vista Home Premium, SP 2, build 6001	Re: Network problem became Firefox & Outlook problem, then MS update became AVG probl Still do not have functionality with 32 bit programs - Firefox, IE and OpenOffice. Other programs may be affected, but are unknown.

09-22-2009, 10:50 AM	#16 (permalink)
TCMgirl Registered User Join Date: Sep 2009 Posts: 12 OS: Vista Home Premium, SP 2, build 6001	Re: Network problem became Firefox & Outlook problem, then MS update became AVG probl Bump.....Is there a way to fix my computer? Now, since the 14th, AVG has been unable to connect for updates. It seems that all of my 32 bit programs have connection failure. Last edited by TCMgirl; 09-22-2009 at 10:55 AM.

09-25-2009, 10:42 AM	#18 (permalink)
TCMgirl Registered User Join Date: Sep 2009 Posts: 12 OS: Vista Home Premium, SP 2, build 6001	Re: Network problem became Firefox & Outlook problem, then MS update became AVG probl After the trial time is expired, Office 2007 opens with a message window stating its limited services status. It allows you to make a choice whether to run in that state or upgrade. Since expiration of the trial, I've been using limited Outlook to receive mail, but send email from a server-based client. I'd prefer to uninstall Office 2007, but have valuable email sitting in Outloook folders. I have the Vista rescue disk and can put the backup on my server if reinstallation is necessary. Thank you for your attention.

09-25-2009, 11:26 AM	#19 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,137 OS: Windows 7, Vista Ultimate My System	Re: Network problem became Firefox & Outlook problem, then MS update became AVG probl You're welcome. Good Luck to you. __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !