Vista unscheduled shutdown & reboots

inhumankiller · 08-30-2009, 10:25 PM

Dear jcgriff2,

I have a problem on my Vista computer that it would automatically shutdown & reboots. Sometimes, I wouldn't even have luck starting the computer, since it reboots itself during the loading process.

I've restored my computer using system recover to bring it back to the shape when it first came out from the manufacturer, but I still get the same blue screen & unexpected shutdown / reboot.

I've read your post on http://www.techsupportforum.com/1871981-post2.html and have followed all your instrustions. Would you be able to help me with solving my problem ? The files as you indicated can be found in the zip attachment.

(Note: one of the problem states that my d: is less than 15%. I cannot do anything with it, because by default, D: is the factory_image that stores the recovery data, making the drive 1.20 GB free of 8.85 GB.)

Your help is greatly appreciated !

Yours,

Andrew

usasma · 08-31-2009, 06:32 PM

You do not have Service Pack 1 installed (Service Pack 2 is recommended). Please visit the support website of the system manufacturer and update ALL of your drivers and programs. Then update to Service Pack 1 at a minimum (Service Pack 2 is recommended). Post back if this solves your issues.

The error messages vary a lot - most point to hard drive issues or networking issues (with most of them having memory related events).
Have you run any tests on your hard drive? http://usasma.vox.com/library/post/b...agnostics.html
Have you run any tests on your memory? http://usasma.vox.com/library/post/b...agnostics.html

I suspect the memory, due to the inconsistencies in some of the dump files. Please run the memory test ASAP and let us know the results.

Here's a summary of the BSOD's:

Code:

Built by: 6000.21023.x86fre.vista_ldr.090302-1506
Debug session time: Sat Aug 29 12:36:37.800 2009 (GMT-4)
System Uptime: 0 days 0:04:52.456
BugCheck 18, {88237ce0, 88235130, 12, 81d0a391}
Probably caused by : ntkrpamp.exe ( nt!AlpcpUnlockAndDereferenceTargetPorts+78 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  WMIADAP.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6000.21023.x86fre.vista_ldr.090302-1506
Debug session time: Sat Aug 29 12:39:20.377 2009 (GMT-4)
System Uptime: 0 days 0:01:36.048
BugCheck 19, {20, 888ff760, 888ffb88, 8850087}
Probably caused by : ecache.sys ( ecache!EcMemoryCacheIoRoutine+208 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6000.21023.x86fre.vista_ldr.090302-1506
Debug session time: Sat Aug 29 13:15:31.007 2009 (GMT-4)
System Uptime: 0 days 0:06:07.676
BugCheck D1, {4, 2, 1, 8eebb9cc}
Probably caused by : tcpip.sys ( tcpip!OlmUploadConnections+b0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  Idle
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6000.21023.x86fre.vista_ldr.090302-1506
Debug session time: Sun Aug 30 21:44:41.918 2009 (GMT-4)
System Uptime: 0 days 0:00:21.590
BugCheck 24, {1904ab, 8e854430, 8e85412c, 81b5d1c4}
Probably caused by : fileinfo.sys ( fileinfo!FIStreamGet+11e )
DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6000.21023.x86fre.vista_ldr.090302-1506
Debug session time: Mon Aug 31 00:06:41.959 2009 (GMT-4)
System Uptime: 0 days 0:01:58.631
BugCheck D1, {0, ff, 8, 0}
Probably caused by : ntkrpamp.exe ( nt!KiTrap0E+2ac )
PROCESS_NAME:  Idle
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6000.21023.x86fre.vista_ldr.090302-1506
Debug session time: Mon Aug 31 00:09:51.885 2009 (GMT-4)
System Uptime: 0 days 0:01:19.557
BugCheck C5, {4f364b4, 2, 1, 81ce99b7}
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+2b3 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  Idle

inhumankiller · 09-01-2009, 10:25 PM

Dear usasma,

I've took some actions and taken your advices and have performed a series of tasks, as listed below:
- formatted D:, so that now it's 99% free. (I've made recovery DVDs already so it's no use to me)
- successfully completed scan disk on C:
- successfully completed defragmenting on C:
- updated all relevent HP drivers to most recent versions
- updated vista service pack to 1, then to 2
- made a boot disc of Memtest86 v2.11 and performed memory test, successfully completed three passes in three hours
- unplugged computer, opened case and clean the inside for potential dusts. Unloaded memory from slot and reloaded it, ensured it's tight in position.

After all those, my computer successfully turned on for the first trial, no auto reboots during this time I compose this reply. I'm not sure if that's the end of the nightmare so I've done the health report again, as attached.

Are you able to tell from these files that my computer is fully healthy again ?

Thanks and Regards,

Andrew

inhumankiller · 09-02-2009, 04:49 PM

Bad news. I've started my computer today after I came back from work. It loaded to Windows with no problem, but after 10 minutes of e-mail checking on IE, the computer rebooted...

Any ideas ?

dai · 09-02-2009, 09:06 PM

what are you running
video card
cpu
m/board
ram
power supply
brand
wattage

check the listings in the bios for voltages and temperatures and post them

DT Roberts · 09-02-2009, 09:51 PM

Quote:

Originally Posted by inhumankiller

Dear jcgriff2,

I have a problem on my Vista computer that it would automatically shutdown & reboots. Sometimes, I wouldn't even have luck starting the computer, since it reboots itself during the loading process.

I've restored my computer using system recover to bring it back to the shape when it first came out from the manufacturer, but I still get the same blue screen & unexpected shutdown / reboot.

Your help is greatly appreciated !

Yours,

Andrew

This really leads me to believe that it is a hardware problem. A full system restore should solve most operating system problems, aside from compatibility and service packs.

Yes, as dai said, what are your specs?

If you don't know, you can check with CPU-Z, available here: http://www.cpuid.com/cpuz.php

And, is this 64-bit or 32-bit Vista?

inhumankiller · 09-03-2009, 08:52 PM

Dear InfalliblexOne & dai,

I've installed and ran cpuid and got the following answers to the questions above :
Video Card: NVIDIA GeForce 6150SE nForce 430
CPU = AMD Athlon(tm) 64 X2 Dual Core Processor 6000+
Motherboard: ECS Nettle2 1.0; NVIDIA MCP61
Memory: DDR2 Dual, 3072 MBytes
Brand: Hewlett-Packard m8200n
Windows edition: Windows Vista Home Premium, Service Pack 2, 32-bit Operating System

Today I started my computer after work and it went smoothly, no undesired reboots :)

inhumankiller · 09-04-2009, 03:16 PM

My computer turned into blue screen and rebooted today...
The message specifically says:
"IRQL_NOT_LESS_OR_EQUAL"

is there a strategy to fix this error ?

dai · 09-04-2009, 09:00 PM

run memtest on the ram 1 stick at a time

http://www.memtest.org/

09-02-2009, 04:49 PM	#4 (permalink)
inhumankiller Registered User Join Date: Aug 2009 Posts: 5 OS: XP	Re: Vista unscheduled shutdown & reboots Bad news. I've started my computer today after I came back from work. It loaded to Windows with no problem, but after 10 minutes of e-mail checking on IE, the computer rebooted... Any ideas ?

09-02-2009, 09:06 PM	#5 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,539 OS: win 7 32x 64x rtm	Re: Vista unscheduled shutdown & reboots what are you running video card cpu m/board ram power supply brand wattage check the listings in the bios for voltages and temperatures and post them __________________

09-03-2009, 08:52 PM	#7 (permalink)
inhumankiller Registered User Join Date: Aug 2009 Posts: 5 OS: XP	Re: Vista unscheduled shutdown & reboots Dear InfalliblexOne & dai, I've installed and ran cpuid and got the following answers to the questions above : Video Card: NVIDIA GeForce 6150SE nForce 430 CPU = AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ Motherboard: ECS Nettle2 1.0; NVIDIA MCP61 Memory: DDR2 Dual, 3072 MBytes Brand: Hewlett-Packard m8200n Windows edition: Windows Vista Home Premium, Service Pack 2, 32-bit Operating System Today I started my computer after work and it went smoothly, no undesired reboots :)

09-04-2009, 03:16 PM	#8 (permalink)
inhumankiller Registered User Join Date: Aug 2009 Posts: 5 OS: XP	Re: Vista unscheduled shutdown & reboots My computer turned into blue screen and rebooted today... The message specifically says: "IRQL_NOT_LESS_OR_EQUAL" is there a strategy to fix this error ?

09-04-2009, 09:00 PM	#9 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,539 OS: win 7 32x 64x rtm	Re: Vista unscheduled shutdown & reboots run memtest on the ram 1 stick at a time http://www.memtest.org/ __________________