ganna1960

Hi,

I have vista business with Norton internet security softwares besides other application softwares my problem is vista is not getting updated regularly and any download i tried to dowload for any microsoft product it is not getting downloaded following is the error which always flashes

Error Summary
HTTP Error 404.0 - Not Found
The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.
Detailed Error Information
Module IIS Web Core
Notification MapRequestHandler
Handler StaticFile
Error Code 0x80070002
Requested URL http://download.microsoft.com:80/dow...llFile-ENU.exe
Physical Path C:\inetpub\wwwroot\download\7\7\8\778493c2-ace3-44c5-8bc3-d102da80e0f6\Office2003SP3-KB923618-FullFile-ENU.exe
Logon Method Anonymous
Logon User Anonymous
Most likely causes:
The directory or file specified does not exist on the Web server.
The URL contains a typographical error.
A custom filter or module, such as URLScan, restricts access to the file.


kindly help me to resolve this issue

jcgriff2

Hi -

I think you will find that NIS is the problem here. It and its cousin apps (KIS, MIS, etc...) do not play well with Vista or Windows 7.

Download the Norton Removal Tool (NRT) to your desktop. RIGHT-click on the NRT icon, select "Run as Admin". When it finishes, re-boot.

NRT - http://solutions.symantec.com/sdccom...070816103157EN

Then reset the Windows Firewall to its default settings -
START | type FirewallSettings.exe into the start search box | click on FirewallSettings.exe above | select the Advanced Tab | click on "Restore Defaults" | Click Apply, OK

Use AVG for a/v if you wish - http://free.avg.com/download-avg-ant...s-free-edition

Please let me know how things go.

Regards. . .

jcgriff2

.

ganna1960

Kindly close this thread as my problem got resolved , by automatic latest updates of Norton internet security , as well as turning off Norton internet security firewall, spam filter etc temporarily after latest updates from Symantec, today i could down load all the updates that have been released by microsoft has been downloaded and installed without deleting or removing Norton internet security only turning off some functions for an hour or so.

thanks for the help from techsupportforum

jcgriff2

Hi -

I am glad that your problems involving Windows Updates and the inability to download from Microsoft sites is solved.

However, I am just a bit confused as to how all worked. If I understand correctly, the solution for you after 1½ months was -

- allow NIS to automatically update itself with the latest NIS updates... which it usually does every 15 minutes anyway
- disable pieces of NIS - after it updates

I don't understand what was so special about that certain days' NIS updates, i.e., why prior NIS updates did not work.... but then why do you have to disable pieces of NIS to get to MS sites or for Windows Updates to download?

Will you have to do this everyday?

Again... glad that your issues are solved, but I think removing NIS like many others have would have been much easier.

Thank you for posting back.

Regards. . .

jcgriff2

.