darreny23

Ok, I've been using a older model Sprint Sierra Wireless card to connect to the internet and do admittly a lot of downloading. None of this has been a problem up until recently when I am connected to the internet after 30 or so, maybe less at times, I get tha blue screen. I use a gateway and it never crashes no matter what if the aircard is not inserted in the USB drive but plugged in, Forget it. I took the aircard to sprint in which obviously they told me nothing was wrong with it and "updated the software" before returning it. Funny enough i thought it was the fact that the battery was swollen but after replacing the battery, same thing. Ive cleaned my comp and a variad of other "amateur" attempts to stop the crash but nothing. Suggestions?

Mcninjaguy

Can you tell me your computer specifications first

RAM
CPU
OS (Vista 32 or 64 bit and which version)
Motherboard
HDD
graphics card
PSU (power supply unit)
make and model of the wireless USB device.

darreny23

Absolutely, though idk if u noticed the "amateur" part so i may need help finding a few of those, i will post the ones i know though


And thank you beyond belief for even replying

darreny23

The wireless USB Device is a Sierra Wireless Aircard 595U by Sprint
The others I ask for direction as so not to give you the wrong information

darreny23

Maximum Memory Capacity: 16384MB
Currently Installed Memory: 1GB
Available Memory Slots: 0
Total Memory Slots: 2
Dual Channel Support: Yes
CPU Manufacturer: AuthenticAMD
CPU Family: AMD Athlon(tm) 64 X2 Dual Core Processor 4000+ Model 11, Stepping 1
CPU Speed: 1000 MHz

Here is some of what I got from crucial.com, hope it helps in the meantime

darreny23

this is a part of the message given afterthe crash

***STOP: 0x0000008E (0xC0000005, 0x8B3E0B6F, OX8279OCD5, OX00000000)

Mcninjaguy

Ok so the best thing to find out the rest is to use msinfo32. To do this follow this

Start menu
type "msinfo32" without quotes
save it and attach it here under the advanced settings.

MSDN support article

this seems to be a hardware conflict like you said before. This seems to be the latest software. Its the Sprint SmartView for Windows® download on this site. Once I know some of your hardware I can go forward with more detailed questions, hopefully.

darreny23

OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6000 Build 6000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name 609-PC
System Manufacturer Gateway
System Model GT5475E
System Type X86-based PC
Processor AMD Athlon(tm) 64 X2 Dual Core Processor 4000+, 2100 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 4/9/2007
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.0.6000.16386"
User Name 609-PC\609
Time Zone Eastern Daylight Time
Total Physical Memory 893.88 MB
Available Physical Memory 263.26 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.08 GB
Page File Space 1.17 GB
Page File C:\pagefile.sys

this?

darreny23

downloadin sprint update, will let u kno

Mcninjaguy

Could you save it (msinfo32) and zip it up using winrar and attach it here?

jcgriff2

You need to update your system with Vista Service Pack 1

SP1 Readiness - do all after "SP1 Prep Work"

http://www.techsupportforum.com/1952419-post8.html

Be sure to run the SP1 Readiness Tool - the 2nd link in the above.

The memory figure in RED is slowing your system down considerably. I suggest that you look into increasing your installed RAM from 1 GB to at least 2 GB. RAM is very inexpensive these days.

Service Pack 1 first, though.

Regards. . .

jcgriff2

.

Mcninjaguy

New ram for your system.

Patriot 2GB (2 x 1GB) 240-Pin DDR2 SDRAM DDR2 667 (PC2 5300) Dual Channel Kit Desktop Memory Model PDC22G5300LLK - Retail
$30