hello :)

lonelycomputer · 08-22-2009, 11:28 PM

Hey everyone,

I am new here. So far everyone seems really nice by the threads that I have been reading.

I need some major help. Okay. So, I am having some difficulty with my copy and paste option. Here is what happens. Whenever I try to copy and paste ANYTHING from Microsoft Works Word Processor into IE (example: blog) an error message comes up and says: "Internet Explorer is not responding. Would you like to restart program or search for a resolution online and then restart?" I hit restart and it clothes down and then restarts itself. I have had this problem for MONTHS now and it is just irking my nerves. I have tried everything. I tried to restore my system, I went into the control panel and made sure that my internet settings are accurate and that copy/paste function is enabled. I am completely flabbergasted. Help???

**jcgriff2** · 08-23-2009, 06:25 AM

Hi -

Please run msinfo32 and save it as an NFO file -

START | msinfo32 - save with default NFO file ext

Zip it up and attach to your next post.

Regards. . .

jcgriff2

.

lonelycomputer · 08-23-2009, 05:36 PM

jcgriff,

here ya go, it is attached. Thanks so much!

**jcgriff2** · 08-24-2009, 05:21 AM

Hi -

Thank you for the file.

One item that I see is an older version of Norton - from either 2008 or 2007. I doubt that it could be the cause of your trouble here. There may be an infection present.

I would suggest that you proceed to to our Security Center, Virus/Trojan/Spyware Help Forum, to have your system reviewed by a Security Analyst. Please be sure to follow THESE STEPS carefully before posting your logs in the Security Forum.

Please be patient as the Security Analysts are very busy and one will get to you as soon as possible.

Regards. . .

jcgriff2

.

lonelycomputer · 08-29-2009, 01:20 AM

jcgriff2, thank you so much for the help. I will be sure to get in contact with the security center. :)

**jenae** · 08-29-2009, 02:38 AM

Hi,might be as simple as, go to start, all programs, accessories and right click on command prompt select "run as administrator" at the prompt type:-

Code:

regsvr32 ole32.dll press enter 
reboot to take effect.

08-22-2009, 11:28 PM	#1 (permalink)
lonelycomputer Registered User Join Date: Aug 2009 Location: Charleston, SC Posts: 3 OS: xp	hello :) Hey everyone, I am new here. So far everyone seems really nice by the threads that I have been reading. I need some major help. Okay. So, I am having some difficulty with my copy and paste option. Here is what happens. Whenever I try to copy and paste ANYTHING from Microsoft Works Word Processor into IE (example: blog) an error message comes up and says: "Internet Explorer is not responding. Would you like to restart program or search for a resolution online and then restart?" I hit restart and it clothes down and then restarts itself. I have had this problem for MONTHS now and it is just irking my nerves. I have tried everything. I tried to restore my system, I went into the control panel and made sure that my internet settings are accurate and that copy/paste function is enabled. I am completely flabbergasted. Help???

08-23-2009, 06:25 AM	#2 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,122 OS: Windows 7, Vista Ultimate My System	Re: hello :) Hi - Please run msinfo32 and save it as an NFO file - START \| msinfo32 - save with default NFO file ext Zip it up and attach to your next post. Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

08-24-2009, 05:21 AM	#4 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,122 OS: Windows 7, Vista Ultimate My System	Re: hello :) Hi - Thank you for the file. One item that I see is an older version of Norton - from either 2008 or 2007. I doubt that it could be the cause of your trouble here. There may be an infection present. I would suggest that you proceed to to our Security Center, Virus/Trojan/Spyware Help Forum, to have your system reviewed by a Security Analyst. Please be sure to follow THESE STEPS carefully before posting your logs in the Security Forum. Please be patient as the Security Analysts are very busy and one will get to you as soon as possible. Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

08-29-2009, 01:20 AM	#5 (permalink)
lonelycomputer Registered User Join Date: Aug 2009 Location: Charleston, SC Posts: 3 OS: xp	Re: hello :) jcgriff2, thank you so much for the help. I will be sure to get in contact with the security center. :)

08-29-2009, 02:38 AM	#6 (permalink)
jenae Mentor Hardware Team Join Date: Jun 2008 Posts: 1,308 OS: XP & Vista	Re: hello :) Hi,might be as simple as, go to start, all programs, accessories and right click on command prompt select "run as administrator" at the prompt type:- Code: regsvr32 ole32.dll press enter reboot to take effect. __________________